Adalyn Ordono

What printers are compatible?

Hi @xmodem240, you can try increasing these settings in Canvas: (1) Retraction distance and retraction speed (2) Movement speed (3) Wipe distance of 0.8-1.2mm as a starting point Please share any results and let us know if this helps.

Hi @thierry1321, in the print preview can you try switching the slicer preview to color the toolpaths by path type? I would like to see what kind of paths these are which are supposed to be white. Is this project painted? I can also take a quick look and try adjusting some settings and re-share the updated project link with you.

Hi @vitaliydvorkin, sorry to hear this print didn’t turn out as expected. When you mention that you took out the filament and it looks chewed up from not extruding, was this from clearing the printer extruder, or Palette? Do you also notice if this buckled filament had a splice where there was more than one filament, or was the unit still printing just one color?

Hi @ourflat, I’m very sorry to hear about your experience with Palette. Are you mainly having color calibration or splicing issues? If you wouldn’t mind letting me know which issues you are experiencing more recently, I would be happy to offer assistance. I can be contacted directly at adalyn@mosaicmfg.com, or our team at support@mosaicmfg.com

Hi @garage3d, can you try the following? (1) Increase the transition length under Project Settings > Transition. Please try increasing by 20-30mm, this will do more purge on the tower to get a cleaner result on the part itself. (2) When it gets close to the end, can you share the ping logs? Pings are displayed on the print progress screen, under Tools > Pings. On Canvas, if Palette 3 is connected to WiFi and linked to an account, pings are displayed under the 'Logs' tab on the Status and Controls page of your device: My Devices > Palette > Status and Controls > Logs.

Hi @alexowen, I’m very sorry to hear you experienced this issue. Would you be able to email support@mosaicmfg.com with your shipping information so we may begin arrangements to bring this unit into our office for a repair?

Hi @petalys, one of our representatives has contacted you through email. Normally we ship warranty replacements to Canadians customers directly from our office in Toronto to avoid these charges where possible, but it was fulfilled from the US instead. I apologize for the mix-up here.

Hi @robe2f1, just tested on Windows 11 and Canvas is able to connect. Can you confirm the URL you are entering? http://canvas3d.io/

Hi @mistress, thank you for sharing your feedback. I hope to provide some additional resources to get you up and running. I apologize that we do not have a printer specific guide for the CR-10 Smart, but we have this [document: PDF manual] that covers the software, printer setup and how to start print. For printer setup, you will find in the box that there is a tube clip guide and some velcro provided for the Palette outgoing tube to connect to the printer. This tube clip can be attached where filament is normally inserted on the printer. I’m sorry that we don’t have a photo of the CR-1O Smart, but this is an example of how the tube clip would be attached on a bowden extruder. As for the USB connection, please try using the USB-A side on Palette, and either the micro or USB-B on the printer if it has either of those ports available. I’m sorry to hear you didn’t know about the spoolholder, it’s something we have provided even for previous generations of Palette. Perhaps there’s a better way in the future...

Hi @miguele3, can you confirm which printer you are connecting to, so we may take a look at its specifications and see if other ports are available?

Hi @crusher17, the specifications for both of these printers look to be compatible. I would recommend creating a printer profile in Canvas3d.io to become familiar with slicing for Palette, and to test print quality in single color.

Hi @althd0656, when you go to Network Connection and enter the password for your home/local WiFi network, it is normal that during the rebooting stage the hub will disconnect from its hotspot and then switch over to the network you entered the password for.

Hi @micchan, yes, ABS and ASA are compatible.

Hi @micchan, to answer your questions: 1) P3P currently supports PLA for multispool mode. 2) Selecting splice tuning for multispool mode is now available in P3P. Please see our firmware update here.

We’ll have this updated with the steps for the scroll wheel. To remove the scroll wheel rubber, you can use a pair of tweezer or a small flathead screwdriver to lift it away from the middle plastic hub piece.

Hi @arobinson96, taking a look at the extruder and the specifications, it looks to be compatible as well.

Hi there, sorry about this issue you’re seeing. It would be best to do a new installation of Octoprint and our plugins following the steps in this Canvas Hub Reset guide. This will have you write a new image file onto the microSD card inside the hub, which includes a newer version of Octoprint and our plugins which are compatible with Python 3. Please be sure to download the image file for your correct Canvas Hub model. If you run into issues while doing this, please contact our team at support@mosaicmfg.com and we can provide further assistance.

Hi @billschmitt, this is a small UI bug, but with the configuration for the webcam saved, you will still be able to connect to a USB camera.

1. Insert your webcam into the Hub

3. Go to Settings > Webcam/Timelapse to enter the stream and snapshot URL

An example correct URL should look like: ***http://xxxx-ch-canvas-hub.local:8081/?ac... where xxxx is your serial-number

If that is not working, please try entering the IP instead. An example correct IP URL looks like:

***http://xxx.xxx.x.xxx:8081/?action=stream... where xxx.xxx.x.xxx is your IP address

4. Save the webcam settings. Reboot Octoprint from the power options on the top-right

5. Go to the Webcam-Package plugin to enter and save the resolution and frame rate

6. Check the Control tab to see if you can preview the webcam

If the stream link is not working when you rebooted it, go into the Webcam-Package tab and press “Save Settings” once and check again. If it is still not working, try hard refreshing your browser (CMD + SHIFT + R on Mac, and CTRL + F5 on Windows)

Thank you for bringing this to our attention! The article will be updated for clarity.

Hi @enhaxed, thanks for reaching out here! Sorry to hear you’re experiencing this issue with Canvas Hub. Our team is currently working on a new image file for Canvas Hub to address this issue with the Canvas plugin visibility on the latest version of Octoprint. While we’re working on this, a workaround would be to download the mcf.gcode from Canvas, and then upload directly to Octoprint.