Adalyn Ordono

What printers are compatible?

Hi Anthony, sorry to hear this happened! Can you try checking that the screen cables are fully plugged in? It’s also possible there was just some static around the unit. Unable to Read Screen Replacing Screen Cables

Hi Rob, Thank you for taking the time to share your experience. We’re glad to hear you sorted out the issues with your printer and was able to complete the first print! From here I would recommend learning a bit more about how Palette works to improve your printing. How Calibration Works - Pings and Pongs How to Further Tune your Printer Profile - Saving or Ignoring Print Data Please let us know if you have further questions!

Hi Christian, I’m sorry to hear about this. Which articles/resources were you looking for in particular? Do the three status lights flash every time you plug in the hub to its power supply? It’s possible that the WiFi chip is having trouble being detected. In this case you would require a replacement unit which we can cover for you. Please let us know how you made your purchase and your shipping address to support@mosaicmfg.com. Thank you, and sorry again for the trouble.

Hi Bastié, thank you for contacting us. I am sorry to hear you are frustrated but hope we can provide more assistance here. The color issue you are seeing here doesn’t look to be related to calibration, and I suggest to avoid resetting Palette again so that you don’t have to tune your printer profile once more. If this was calibration related you would likely see colors begin transitioning too early or too late, or have layers mismatched in colors. This looks primarily to be color bleed, and you have taken the right steps by increasing the transition length. Unfortunately black filament does tend to bleed quite a lot, and some residual black filament may stay in your nozzle despite the longer transition lengths. While we do allow for larger transition lengths in Chroma to help with this, going from black to white is still a great color contrast. To purge a nozzle of black completely can still be challenging, which is why for prints like this where you’re going from a very dark/pigmented color to a very...

Hi @lykos! Thanks for posting this question. Can you please share more information about what you’re trying to accomplish with the stamp and how you expect how it to look on the model? Particularly, we’d like to know more about what you mean when you say “the colors on the back are not visible.” You can imagine stamping to be like using a projector with light and an image. The stamp will display on the model based on how the camera is looking at the image against the model. We would also like to know what error you received in Canvas. Please share any screenshots you may have of the error and how the stamp looks on the model. Thank you!

Hey @rizzle710, yes we are compatible with Flashforge Creator Pro 2, but with only one extruder at a time.

I apologize for any misunderstanding, once this folder is unzipped, you should have an application file (.exe) that will open a wizard and can install the required drivers for you. This works on Windows.

Hi @fredh, please see here for firmware troubleshooting. The drivers can be installed using this setup executable file.

Hi @ganjapaper, is your Palette screen turning on when powered, or is it not completing the initialization when a print start?

Hi @nickope, really sorry to hear about this! If you have already tried the regular firmware troubleshooting, and the screen firmware troubleshooting above with the jumper, you may require an IO board replacement. Please email your shipping information to support@mosaicmfg.com

Hi @dwalker21, we will send you an email with the steps on how to connect to a hidden network. Thanks for your patience.

Hi @msdt207025, all three of these printer models look to be compatible!

Hi @andy, it looks to be compatible with regards to the material diameter and file output used. One item to consider is if there is a location on the filament feed or extruder, where an extruder clip for Palette can be attached. A PTFE tube is connected between Palette and the extruder during printing. We provide a clip for this tube to stay secure, or one can be designed for the printer following these guidelines.