Adalyn Ordono

What printers are compatible?

Hi @aostudio, thank you for your message. Can you clarify how you were able to access these logs, are these debugging tools from Klipper? We'll do what we can to look into this further. Update (05/19/2023): Hi @aostudio, I recently saw your update about factory resetting. You mentioned checking e-steps, but have you also re-done the calibration? Perhaps the approach we can take here is to try to address the high pings to prevent the error message. Can you check the extrusion width and multiplier in Canvas? Can you also do a quick test on the scroll wheel? The scroll wheel measures the filament as it exits the unit and also relates to pinging. To check the encoder wheel, can you go to Settings > About and find the value for "encoder." Then, please take off the acrylic top cover and physically rotate the "scroll" wheel 360 degrees with your finger while watching this "encoder" value change. Let me know how this value changed after rotating it 360 degrees - it should go from ~0 to a value in the -/+ 2000's.

Hi @alujan, sorry to hear about this. Can you please send a share link of this project to support@mosaicmfg.com?

Hi @babelmonk, can you check Octoprint settings to see if you have this Canvas plugin reset option? If so, please give that a try before restarting Octorpint. If that is not available, can you send the plugin mananger, software update and Octoprint logs?

Hi @geodeath, thank you for your question here. I do apologize for the splicing issues experienced thus far, and hope I can provide some information to help prevent this from happening. Unfortunately there isn't a recovery mode if a splice breaks mid-print, the recommended approach is to find splice tuning settings for your PLA. The heat, compression, and cooling settings for a splice can be adjusted in order to strengthen the splice, and have splices persist better during printing. Splicing PLA with different finishes may require different settings for each combination, but generally speaking most PLA can use the same splice settings. We provide some baseline splice tuning values, and you can learn how to do the splice tuning process here. A key part of this process is to save the splice settings to your material profiles in Canvas or Chroma, so that they are saved in the print file. If the filament is broken near the printhead, you can potentially save the print by allowing the printhead to finish using...

Hi @jamesholt, great to hear you're getting started with multispool! This is available as a custom build and hasn't been officially released. You can send us an email and we'll send you the firmware file and instructions (support@mosaicmfg.com).

Hi @neo777, sorry to hear about this. We noticed you posted about this on Facebook as well. Would you be able to share a video of the behavior with our team?

Hi @wfd1997, sorry to hear about this. We can take a look at your settings and make some suggestions, please share the project link with us. Please include the printer profile and style settings.

Hi @alexowen, I'm not sure if this is related to adjusting the purge volumes, it may be hardware related. Can you try the following? (1) Using the Controls > Drive menu, are you able to move filament forward and backwards on drives 1 and 2. Do you notice if the filament loses grip or if there's any slippage? (2) As you do this, also try to observe the ingoing drive as you move forward and back. Do you notice if it stalls?

Hi @emplast, thanks for your question. The printer you are using, its build volume, and the available printable space on the bed would have to be taken into consideration here before slicing. Can you provide more information on your printer?

Hi @rn4kidskc, thank you for sharing your message. Can you let us know: (1) What bowden style printer are you using? (2) What is the bowden tube length? (3) If you go on Palette and go to Printers > Edit calibration data, what is the LO saved to the printer profile? The LO will determine how much filament to load into the printhead.

Hi @rnunez24, the splice core can is a DC brushless fan, rated 12 VDC, rated 0.21 A. Apologies, I don't have the CFM info available, but I hope this helps.

Hello, the LO saved to the printer profile on Palette represents the distance from the tube clip to the printer nozzle (basically any additional distance the filament must travel once the filament exits the outgoing tube). There is a bowden tube length setting in Canvas' printer profile settings, but this wouldn't affect the amount of filament created at the beginning. Once the filament coming out of the tube is engaged by the extruder, the next screen on Palette should prompt a number of millimeters left to load (with or without smartloading). If the amount being asked to load is too short and will not bring enough filament to the nozzle, an increase in the LO on Palette would be required.

With Palette 3, the outgoing tube length does not need to be added to the loading offset. For a direct drive printer, the LO should be from the tube clip to the nozzle (length of hot end). For bowden printers, the LO should start from the tube clip on the extruder + bowden tubing + hot end. You can learn more about this here, and please also let us know the printer you are using.

Hi @lukerobertsorth, would you be able to try running an IP scan and see if the hub displays with its IP address? The hub should appear as abcd-ch-canvas-hub under the manufacturer. The IP address can then be copied and pasted into the browser to connect to Octoprint.

Hi @crusher17, the specifications for both of these printers look to be compatible. I would recommend creating a printer profile in Canvas3d.io to become familiar with slicing for Palette, and to test print quality in single color.

Hi @althd0656, when you go to Network Connection and enter the password for your home/local WiFi network, it is normal that during the rebooting stage the hub will disconnect from its hotspot and then switch over to the network you entered the password for.

Hi @micchan, yes, ABS and ASA are compatible.

Hi @micchan, to answer your questions: 1) P3P currently supports PLA for multispool mode. 2) Selecting splice tuning for multispool mode is now available in P3P. Please see our firmware update here.

We’ll have this updated with the steps for the scroll wheel. To remove the scroll wheel rubber, you can use a pair of tweezer or a small flathead screwdriver to lift it away from the middle plastic hub piece.

Hi @arobinson96, taking a look at the extruder and the specifications, it looks to be compatible as well.