Adalyn Ordono

What printers are compatible?

Hi @virmond, I would recommend adding cooling and try reducing the compression on the settings you are using here. Please test the splice using settings 2,2,2 or 2,2,3 and increase heat and cooling from there, while keeping compression around 2-3. Please also test both the ingoing and outgoing filaments to see if they’re brittle and snap easy on their own. Are they both the same brand of filament or different?

Hi @sangeriz, can you try splice tuning between the green and black filament, and examine the quality of the splice? If the splice is too thick, try increasing heat, but if it’s thin increase the cooling setting.

Hi @jsmith100, what loading offset (distance from the tube clip to the nozzle) do you have saved for your printer profile? Any photos of the prints will be helpful as well.

Hi @richardbaguley because the Replicator+ uses .makerbot files, Palette 3 would be used in accessory mode with this printer so it can output a separate file for the printer. Connected mode printing with USB uses a combined G-Code file between Palette 3 and the printer, which is not compatible with this printer. I apologize that it can’t be used with the USB cable but you can still print in accessory!

Hi @mmuziek, apologies for the delay here. Would you be able to share the following so we can look into this? (1) If sliced with Canvas, please share the project (models, printer and style profile). (2) The resulting sliced file you tried printing. We have seen some issues with prints that have very small print lengths. The rule of thumb is that the total length of the print should be the same length or greater than the outgoing tube used + loading offset for the printer profile. That being said, having the unit hang is still an issue and would need to be looked into further.

Hi @sigurdur, while we have not been able to test the compatibility with this printer, it appears to match the criteria (1.75mm filament, uses G-Code or variation of, direct drive/bowden extruder which is accessible) Some items to consider: (1) Palette 3 may not be able to use the same high temperature materials that this printer is capable of, but can still be used for PLA, PETG, and ABS. (2) Palette 3 uses a PTFE tube to guide filament from its output to the printer’s extruder. The tube placement would have to be considered with the enclosure. (3) A printer profile preset is not available for this printer on Canvas, but a profile can be imported from Simplify3D, Slic3r/Prusaslicer.

Hi @aberson13, apologies for the delay in response. If you were seeing colors in the supports different from what was expected on that layer, it’s possible there was a calibration issue. Was the print able to recover from the switched colors, or did it continue with colors in the wrong places? You could try a small-medium multicolor test print, only using one input for support material to help further tune the printer profile. Please monitor the pings and capture any photos of the pings from Palette’s screen as the print progresses, as this can help us see any calibration issues.

Hi @deafoldgit, our team recently released a fix for a bug when slicing with Slic3r. Can you try refreshing your browser and slicing again? If you are seeing that the same issue persists, please let us know. If it persists, please open devtools on your web browser, and open the Console so messages can display. After slicing, please share a screenshot of what you find in the Console. I apologize for any inconvenience!

Hi @robin, thanks for asking this question! For any multicolor prints sliced with Canvas, the transition tower would be enabled for printing. If you wish to do printing without a transition tower, I would suggest using one of the built in color modes on Palette 3 such as random, gradient, or pattern mode.

Hi @cracymike3d, no worries, this is not a dumb question at all. You can view splice tuning settings from: (1) When a project is open, from the toolbox you can select a material profile and see the splice settings (splice and transition) (1) From the side menu > Materials. Here you can either create a new material profile and add splice tuning settings to it, or edit an existing material profile.

Hi @micchan, yes, ABS and ASA are compatible.

Hi @micchan, to answer your questions: 1) P3P currently supports PLA for multispool mode. 2) Selecting splice tuning for multispool mode is now available in P3P. Please see our firmware update here.

We’ll have this updated with the steps for the scroll wheel. To remove the scroll wheel rubber, you can use a pair of tweezer or a small flathead screwdriver to lift it away from the middle plastic hub piece.

Hi @arobinson96, taking a look at the extruder and the specifications, it looks to be compatible as well.

Hi there, sorry about this issue you’re seeing. It would be best to do a new installation of Octoprint and our plugins following the steps in this Canvas Hub Reset guide. This will have you write a new image file onto the microSD card inside the hub, which includes a newer version of Octoprint and our plugins which are compatible with Python 3. Please be sure to download the image file for your correct Canvas Hub model. If you run into issues while doing this, please contact our team at support@mosaicmfg.com and we can provide further assistance.

Hi @billschmitt, this is a small UI bug, but with the configuration for the webcam saved, you will still be able to connect to a USB camera.

1. Insert your webcam into the Hub

3. Go to Settings > Webcam/Timelapse to enter the stream and snapshot URL

An example correct URL should look like: ***http://xxxx-ch-canvas-hub.local:8081/?ac... where xxxx is your serial-number

If that is not working, please try entering the IP instead. An example correct IP URL looks like:

***http://xxx.xxx.x.xxx:8081/?action=stream... where xxx.xxx.x.xxx is your IP address

4. Save the webcam settings. Reboot Octoprint from the power options on the top-right

5. Go to the Webcam-Package plugin to enter and save the resolution and frame rate

6. Check the Control tab to see if you can preview the webcam

If the stream link is not working when you rebooted it, go into the Webcam-Package tab and press “Save Settings” once and check again. If it is still not working, try hard refreshing your browser (CMD + SHIFT + R on Mac, and CTRL + F5 on Windows)

Thank you for bringing this to our attention! The article will be updated for clarity.

Hi @enhaxed, thanks for reaching out here! Sorry to hear you’re experiencing this issue with Canvas Hub. Our team is currently working on a new image file for Canvas Hub to address this issue with the Canvas plugin visibility on the latest version of Octoprint. While we’re working on this, a workaround would be to download the mcf.gcode from Canvas, and then upload directly to Octoprint.

Hi @plastikschmiede, apologies for the delay! We can email you the pi credentials so it can be accessed by SSH.

Hi @viktorsnapp, sorry to hear about this. Can you let us know which Palette model you have?