Adalyn Ordono

What printers are compatible?

Hi again @madmax, I apologize for the delay as were just looking into this issue a bit more. I also want to quickly thank you for sharing what you tried since then, as this helps me to eliminate some of the other suggestions I had in mind. These duplicated pings relate to either a communication error, or an extrusion issue. In the event that it is not a communication error, a duplicated ping can also happen when the ping comes in out of the expected bounds (this would be a missed ping if you were printing in accessory mode). Some suggestions in case this is a communication issue: - Try swapping out the USB cable between Palette and the hub for a new one. - Minimizing any interference where possible. With your setup try checking if there are ways to reduce any static, or if there is the possibility that there are any magnets nearby. - We could also send you a new IO board for your Palette. With regards to any extrusion issues, since you already did e-steps calibration you could take a look at: - Your splice...

Hi again @madmax, one more request actually! If you have any of the Octoprint and Mosaic logs that would be great as well.

Hi @madmax, thank you for sharing all of these details regarding this issue you are seeing. Would you be able to let us know: (1) What version of the Palette 2 plugin you are using? (2) What Octoprint version? (3) If you go to Settings > Preferences > Printer Profiles on your Palette menu, what is the current HM (ping average) saved to your printer profile? I apologize to hear this is happening with your prints, happy to look into this further.

Hi Anthony, sorry to hear this happened! Can you try checking that the screen cables are fully plugged in? It’s also possible there was just some static around the unit. Unable to Read Screen Replacing Screen Cables

Hi Rob, Thank you for taking the time to share your experience. We’re glad to hear you sorted out the issues with your printer and was able to complete the first print! From here I would recommend learning a bit more about how Palette works to improve your printing. How Calibration Works - Pings and Pongs How to Further Tune your Printer Profile - Saving or Ignoring Print Data Please let us know if you have further questions!

Hi Christian, I’m sorry to hear about this. Which articles/resources were you looking for in particular? Do the three status lights flash every time you plug in the hub to its power supply? It’s possible that the WiFi chip is having trouble being detected. In this case you would require a replacement unit which we can cover for you. Please let us know how you made your purchase and your shipping address to support@mosaicmfg.com. Thank you, and sorry again for the trouble.

Hi Bastié, thank you for contacting us. I am sorry to hear you are frustrated but hope we can provide more assistance here. The color issue you are seeing here doesn’t look to be related to calibration, and I suggest to avoid resetting Palette again so that you don’t have to tune your printer profile once more. If this was calibration related you would likely see colors begin transitioning too early or too late, or have layers mismatched in colors. This looks primarily to be color bleed, and you have taken the right steps by increasing the transition length. Unfortunately black filament does tend to bleed quite a lot, and some residual black filament may stay in your nozzle despite the longer transition lengths. While we do allow for larger transition lengths in Chroma to help with this, going from black to white is still a great color contrast. To purge a nozzle of black completely can still be challenging, which is why for prints like this where you’re going from a very dark/pigmented color to a very...

Hi @lykos! Thanks for posting this question. Can you please share more information about what you’re trying to accomplish with the stamp and how you expect how it to look on the model? Particularly, we’d like to know more about what you mean when you say “the colors on the back are not visible.” You can imagine stamping to be like using a projector with light and an image. The stamp will display on the model based on how the camera is looking at the image against the model. We would also like to know what error you received in Canvas. Please share any screenshots you may have of the error and how the stamp looks on the model. Thank you!

Hi Brandon, sorry to hear about this. Can you try the following?

- Are you able to go to Settings > Plugins: Canvas? If you have that menu option available, can you reset the Canvas data and restart Octoprint?

Hi @woodenship, alternatively you can reset the hub following the steps here and it should do a fresh install of Octoprint + Palette, Canvas and netconnected plugins: mm3d.co/canvashub-reset

Hi @woodenship, can you try setting up ‘netconnectd’ following the steps here? From there, our modified plugin of netconnectd can be installed using this URL (Plugin Manager > Get More by URL): https://github.com/OctoPrint/OctoPrint-N...

Hey @rizzle710, yes we are compatible with Flashforge Creator Pro 2, but with only one extruder at a time.

I apologize for any misunderstanding, once this folder is unzipped, you should have an application file (.exe) that will open a wizard and can install the required drivers for you. This works on Windows.

Hi @fredh, please see here for firmware troubleshooting. The drivers can be installed using this setup executable file.

Hi @ganjapaper, is your Palette screen turning on when powered, or is it not completing the initialization when a print start?

Hi @nickope, really sorry to hear about this! If you have already tried the regular firmware troubleshooting, and the screen firmware troubleshooting above with the jumper, you may require an IO board replacement. Please email your shipping information to support@mosaicmfg.com

Hi @dwalker21, we will send you an email with the steps on how to connect to a hidden network. Thanks for your patience.

Hi @msdt207025, all three of these printer models look to be compatible!