Adalyn Ordono

What printers are compatible?

Hi @tomcoll67, the painting option is still available! In the Objects window on the right, please check that the model isn't grouped, and that only one STL is selected.

Hi @goose43, thank you for bringing this to our attention. If you go to the printer profile (Printers > Double click to edit printer > Printer Settings > Bed), what is the offset origin here? Please also go to Sequences and share the start sequence with us, thank you!

Hi @pwmfranken62, we're glad to hear you're back up and running with printing. Some of our customers use this printable adapter to help prevent this from happening, as an extra guide for the filament. It can be used with any standard 4mm OD PTFE for each input. https://www.thingiverse.com/thing:511326... https://www.thingiverse.com/thing:526101...

Hi @jalpert, we still have some stock left of the grommets for Palette 2 (the rubber insert for extruder clips). These normally ship with the extruder clip set which is out of stock, but we can put together a custom order for the grommet pieces. Please send an email to support@mosaicmfg.com with the quantity you are interested in, thank you.

Hi @jeackyl, very sorry to hear about the trouble you are experiencing. The test print can be downloaded from here, and the steps to slicing and sending the file to Palette can be found here. We aim to have setup specific videos that pertain to direct drive or bowden configurations, an example of this can be found in our main connected mode printing guide. Factory resetting is only necessary if there are multiple printer profiles saved to Palette you wish to remove, or if there are calibration issues during printing (color falling off sync). Can you also elaborate on the loading issues you are seeing so we can help address those as well?

Hi @lobo87, sorry to hear this is happening with your printing. Can you share the following? (1) If slicing with Canvas, a link to the project including the model, printer and style profile. (1) Photos of the recent print showing which colors were printing in the middle. Can you also test the following? (1) All input switches on Palette are responsive, following the steps to test the switches here: http://mm3d.co/p3-xray (2) Are all inputs able to load and retract filament successfully? This can be done under the ''Controls > Drive'' menu. Through this screen, you should be able to switch between inputs, and insert filament in each input to test moving forward and back.

Hi @rnunez24, apologies for the delay here. Can you share the Canvas project link with our team?

Hi @hassehellboy, sorry to hear about this, please note I have responded to your email. Please share this project with us when you have a moment so we may take a closer look.

Hi @csnoopy35, I believe you may have contacted our team through another channel, but will respond here as well! (1) Pings are calibration checkpoints that display as percentages, representing the extrusion at that point in time and comparing it to how much was expected based on the G-Code. Low ping percentages (< 90%) often relate to underextrusion while high pings (> 100%) can point to some overextrusion. (2) For future cases where there are errors, please let us know what error number displays on the screen. They can be referenced here. (3) The minimum transition length in Canvas is 30mm, but the other print modes (gradient, pattern and random) do not require transitioning and will print without a tower. This can create some interesting color results, as the colors can blend on the visible layers directly. -- I can provide troubleshooting for anyone else who may have experienced this same issue, where no pings are being reported in connected mode with Palette 2 (Pro) and Canvas Hub in connected mode....

Hi @dj7597, here you can learn more about PrinterScript variables It is not recommended to use G91 in the before side transition sequence as it may negatively affect the coordinates for the remainder of the print. It also shouldn't be necessary to add the downwards z movement as this should already be handled. before side transition: [code] after side transition: [code] I hope this helps!

With Palette 3, the outgoing tube length does not need to be added to the loading offset. For a direct drive printer, the LO should be from the tube clip to the nozzle (length of hot end). For bowden printers, the LO should start from the tube clip on the extruder + bowden tubing + hot end. You can learn more about this here, and please also let us know the printer you are using.

Hi @lukerobertsorth, would you be able to try running an IP scan and see if the hub displays with its IP address? The hub should appear as abcd-ch-canvas-hub under the manufacturer. The IP address can then be copied and pasted into the browser to connect to Octoprint.

Hi @crusher17, the specifications for both of these printers look to be compatible. I would recommend creating a printer profile in Canvas3d.io to become familiar with slicing for Palette, and to test print quality in single color.

Hi @althd0656, when you go to Network Connection and enter the password for your home/local WiFi network, it is normal that during the rebooting stage the hub will disconnect from its hotspot and then switch over to the network you entered the password for.

Hi @micchan, yes, ABS and ASA are compatible.

Hi @micchan, to answer your questions: 1) P3P currently supports PLA for multispool mode. 2) Selecting splice tuning for multispool mode is now available in P3P. Please see our firmware update here.

We’ll have this updated with the steps for the scroll wheel. To remove the scroll wheel rubber, you can use a pair of tweezer or a small flathead screwdriver to lift it away from the middle plastic hub piece.

Hi @arobinson96, taking a look at the extruder and the specifications, it looks to be compatible as well.

Hi there, sorry about this issue you’re seeing. It would be best to do a new installation of Octoprint and our plugins following the steps in this Canvas Hub Reset guide. This will have you write a new image file onto the microSD card inside the hub, which includes a newer version of Octoprint and our plugins which are compatible with Python 3. Please be sure to download the image file for your correct Canvas Hub model. If you run into issues while doing this, please contact our team at support@mosaicmfg.com and we can provide further assistance.

Hi @billschmitt, this is a small UI bug, but with the configuration for the webcam saved, you will still be able to connect to a USB camera.

1. Insert your webcam into the Hub

3. Go to Settings > Webcam/Timelapse to enter the stream and snapshot URL

An example correct URL should look like: ***http://xxxx-ch-canvas-hub.local:8081/?ac... where xxxx is your serial-number

If that is not working, please try entering the IP instead. An example correct IP URL looks like:

***http://xxx.xxx.x.xxx:8081/?action=stream... where xxx.xxx.x.xxx is your IP address

4. Save the webcam settings. Reboot Octoprint from the power options on the top-right

5. Go to the Webcam-Package plugin to enter and save the resolution and frame rate

6. Check the Control tab to see if you can preview the webcam

If the stream link is not working when you rebooted it, go into the Webcam-Package tab and press “Save Settings” once and check again. If it is still not working, try hard refreshing your browser (CMD + SHIFT + R on Mac, and CTRL + F5 on Windows)