Guy Elston

Hi @ianthony, the $90 shipping rate to Canada was mistakenly applied by our warehouse system due to a stock issue, and we can always correct such an error if you reach out to us. Shipping rates to Alaska for spare parts will be far lower than this - for instance, we recently had a shipping rate of $13 to Alaska for a spare parts order. Also, if any parts need replacing under warranty this will be free of charge, including free shipping. Let me know if you have any other questions!

Hi @pizzadude_12, thanks for getting in touch. I have replied to your email - please respond to me by that channel, so we can keep all our communication in one thread! Looking forward to hearing from you.

Hi @dlweber, thanks for your question. You can resize and reposition the transition tower/purge block before slicing, using the move, rotate and scale tools in the Toolbox on the left. After slicing, however, you won't be able to reposition or resize it. You might also be interested in some of these tips to reduce the size of the transition tower. Let me know if there's anything else I can help with.

Hi @aostudio, thanks for your question. You can follow this guide to add a pause for filament change after a certain layer - please make sure that you follow the exact format as in this picture: You can then verify that the pause is present in your g-code, as per step 5 of the above guide. Let me know if you have any issues with this, you can share a link to your Canvas project here or at support@mosaicmfg.com

Hi @dondec, thanks for contacting us. Looking at the specs, I can confirm that Palette 3 Pro would be compatible with this printer. I would recommend positioning Palette at the back of the printer, removing the Bowden tube and clipping Palette's outgoing tube directly onto the extruder, if possible. If there is a filament run out sensor, you would need to disable this also. You can get in touch when setting up with any support needs and we'll be happy to help.

Hi @codyp, thanks for getting in touch. You'll need to set your Bowden tube length in Canvas, not on Palette. You can do this in your printer profile settings, in the Extruder tab. It's better to overestimate a little with this setting, if in doubt. Your outgoing tube length and Loading Offset (total distance from the end of the outgoing tube to the nozzle) are set on Palette. Please then take the following steps: - Factory reset so we can start with fresh calibration - Print the keychain again and share a picture of the print and the bottom of the transition tower - Share a link to your Canvas project (the share button is in the top right corner of your project, please tick the boxes to share your printer profile and project settings) - Share pings data (on the print progress screen, under Tools) If you prefer you can share the above at support@mosaicmfg.com Look forward to hearing from you! Guy

Hi @mazdaracer4fun, this error is because you're trying to do a single colour print with Palette. Palette is designed for multi-material printing only. For a single colour project I would recommend printing without Palette.

Hi @mazdaracer4fun, please can you share a link to your project so I can look into this? The share button is in the top right corner of the project, please tick the boxes to share your printer profile and project settings too. You can send this to support@mosaicmfg.com if you prefer Thank you, Guy

Hi @bensg, thanks for getting in touch. Would you mind sharing the stl for this project, as well as a link to your current Canvas project? The share button is in the top right of your project - please tick the boxes to share your printer profile and project settings. It would be great to take a look at these so we can help with this. If you prefer, you can send these to support@mosaicmfg.com Thank you, Guy

Hi @ktaeyln, The 'send to device' button should appear after you slice your project, in the bottom right of the project screen: Please take a screenshot after slicing your project and share it with me, if you don't see this option. Thank you, Guy

Hi Darren, if there's no USB port you'll need to use accessory mode

Hi Tony, with the Sonic Pad you'll need to use Palette 3 Pro in accessory mode

They would be compatible as long as you are able to use 3rd party slicing software: either our slicer, Canvas (canvas3d.io) or Prusa Slicer. On the Cubicon website I see it specifies the Cubicreator slicer - you would not be able to use Palette with this slicer.