Guy Elston

Hi Dave, Sorry you've had a difficult time getting started with Palette. Sometimes we need to do some initial trouble shooting to help you get started with printing. It would be very helpful if you could share your Canvas project with us, and also a video of your setup during the loading process, showing the filament path from Palette to your printer, and the loading error. If you could share those with us at support@mosaicmfg.com that would be great. We look forward to hearing from you! Guy

Hi Nick, I replied to you by email, but will include my answer here also. The Canvas paint tool works by filling in the 'facets' on a model's surface. Your issue here is arising because the model you are trying to paint is low resolution, and therefore has few facets. Painting is therefore creating the triangular, blocky look you're describing. If you use a higher resolution model, you will be able to create a smoother look by using the paint tool, as there will be more facets for the tool to work with. I would recommend using a different, higher resolution model and trying again. Please feel free to share your Canvas project with me so I can advise further. Best wishes, Guy

Hi Jos, Thanks for getting in touch about this error. Please share your Canvas project with support@mosaicmfg.com - this will help us to figure out what's going on here. The share function is in the top right of your project, please make sure to tick the boxes to share your printer profile and project style settings too. Let me know if you have any questions, we look forward to hearing from you. Guy

Hi Michael, Thanks for getting in touch, I believe we spoke on our webchat app yesterday? I'll include the instructions again here for adding splice tune settings to materials profile, for any users having a similar issue: How to Add Splice Tuning Values to Materials Let me know if you continue to see issues with splicing after making these changes! Guy

Hi Denis, Thanks for getting in touch. Are you using connected mode? It sounds like you might have an issue with your Loading Offset (LO). This is the distance from the end of Palette's outgoing tube to the extruder's hot end. Can you check what LO value you have entered on Palette, under Printers > Select > Edit calibration data, and let me know? Please also remeasure your extruder and hot end, and let me know this measurement too. Please could you also share your Canvas project with us, at support@mosaicmfg.com - the share function is in the top right of your project. Please be sure to tick the boxes to share the printer profile and material profile settings too. Look forward to hearing from you, Guy

Hi Alain, Yes, Palette 3 is compatible with the FLSUN V400. You can check out our compatibility requirements and list of compatible printers here: Palette 3 Printer Compatibility Let me know if there's anything else I can help you with. Guy

Hi Drew, Thanks for your question. While we don't have a profile for the CR-6 Max to hand, you may be able to import one from Simplify3D, Slic3r/Prusaslicer or Kisslicer. Otherwise, you can follow these steps to create a printer profile on Canvas. Best wishes, Guy

Hi Andrew, Thanks for getting in touch about this. It definitely sounds like you need to do some more splice tuning, as it seems like your splices are brittle at the moment. What filament are you using, and what splice settings currently? You can try increasing the heat factor by one unit at a time, testing the splice after each increase. For every increase of 1 heat you should also increase cooling by 1 increment to counteract this. Please feel free to send us pictures of your splices to support@mosaicmfg.com so we can advise you on how to improve them. Looking forward to hearing from you, Guy

Hi Ron, Thanks for your question. Flashforge printers in the past haven't been usable in connected mode, as you say, because they can't accept G-code files. Looking at the specs for the new Flashforge Artemis, it doesn't look as though it can read G-code files either. However, once you receive the printer you can inspect this - if it can, then you will be able to use it in connected mode. If not, you will have to continue using accessory mode. Let me know if you have any questions, Guy

Hi Mounir, Please could you share your end sequence with us? That way we can compare it to ours and look for any errors. Thanks, Guy

They would be compatible as long as you are able to use 3rd party slicing software: either our slicer, Canvas (canvas3d.io) or Prusa Slicer. On the Cubicon website I see it specifies the Cubicreator slicer - you would not be able to use Palette with this slicer.