Guy Elston

Hi @aerialpixel, thanks for letting us know, and sorry that you've seen this issue. Would you be able to share a video of the error occurring? That would be helpful for us to diagnose the issue. You can either post the video here, or share it with support@mosaicmfg.com. We should then be able to establish the next steps, to get this resolved for you

Hi @hlrodri, I'm sorry that the issue with your splices has reoccurred. Please know that we'll make any repairs or replacements necessary to get your Palette working again. Please could you inspect the splice core fan again, as the picture suggests that it may have broken or come loose. If you could also share a video of your unit splicing again, that would be very helpful - you can share it here or at support@mosaicmfg.com. We can then decide on the next step to get this fixed. Thank you!

Hi @stefan, good to hear that you're getting set up with the MK4. Once you've finished creating your profile, you can follow our Connected Mode guide to start printing. You'll set up your LO on Palette before your first print. Regarding the start sequence g-code, it looks like we'll need to make some changes to this g-code for Canvas. At the bottom I've included a start sequence that I created with another MK4 user, which worked for him - please copy and paste this, and let me know if it works for you. If you have any issues, please share your Canvas project with us so we can help further - the share button is in the top right of your project, please tick the boxes to share your printer, project and material settings. Since you're already familiar with Prusa Slicer, you might prefer to use the P2PP plug in instead. You can find a setup video for P2PP here, and also the P2PP community help group. MK4 start sequence for Canvas: M17 ; enable steppers ; M862.3 P "[printer_model]" ; printer model check ; M862.1...

Hi Max, Thanks for your question. The slow down while splicing feature is only available for calibrated prints in Connected Mode, so unfortunately you won't be able to use this feature in Multi-Spool Mode. In this case it sounds like you'll need to reduce the print speed, or otherwise reduce the rate of extrusion, so that Palette can keep up with the printer when splicing. If you'd like to share any further details for the print, such as the print settings you're using I can advise further. Thank you!

Hi @dbcooper, thanks for the question. The only slicers compatible with Palette 3 (Pro) are Canvas and PrusaSlicer, if you get the P2PP plugin. We don't have any plans to add Cura to this. If you'd like any support with a Canvas project, let me know and I'd be happy to help.

Hi @anmar, Palette and your printer will complete the print layer by layer - there's no way to specify that one object is completed before another. If you'd like further help with this, please share a link to your Canvas project, as maybe I'm not understanding what you're trying to achieve here. The share button is in the top right of your project - you can send it to support@mosaicmfg.com if you prefer

Hi @tanysbryd, thanks for contacting us. Please make sure you've been through all the steps in our Getting Started Guide. In particular, please make sure you've calibrated your extruder, and that you've done splice tuning. These are important steps for calibration. Please note that you need to set your Loading Offset on Palette, under Printers > Your printer > Edit calibration data. Loading Offset is the distance from Palette's outgoing tube to the nozzle: this will include extruder, Bowden tube and print head. The Bowden tube length should also be set separately in Canvas, in your printer profile settings, under the Extruder tab. If you continue to have issues with calibration, please share the following with me: - a link to your Canvas project (the share button is in the top right of your project, please tick the boxes to share your printer, project and material settings) - a picture of your setup with Palette and your printer - pictures of your prints You can share this with support@mosaicmfg.com if you...

Hi @hitsujioyaji, I understand my colleague Adalyn communicated with you by email. Newer versions of Octopi are incompatible with the Palette and Canvas plugins. It's been noted on the DIY setup guide, but we'll add a note on this for the original Canvas Hub and Canvas Hub S setup as well. Let us know if we can help you with anything else!

Hi @naiya, thanks for your questions! Palette 3 is compatible with Klipper devices, but you'll need to use Accessory Mode. In this mode Palette and the printer operate independently, with a mafx file sent to Palette to control splicing, and g-code sent to the printer. Canvas is free to use, you can sign up today. Let me know if you have any other questions!

Hi @cadmikel, thanks for the question. You should remove the filament sensor and attach Palette's outgoing tube directly to your extruder. After going through our Getting Started Guide, you can follow our Connected Mode Guide to start your first print - let us know if you have any questions or issues!

Hi Bryan - yes, this printer would be compatible!

Hi @w5zen - the splice settings for calibrated prints are applied in your Canvas project, not on Palette. You will therefore see your splice settings in your material profiles in Canvas. For non-calibrated print modes, such as pattern and random mode, splice settings are chosen on Palette at the beginning of the prints. Splice settings are therefore not stored on P3 Pro. I hope this helps, you can get in touch with us at support@mosaicmfg.com for further support!

Hi @colinmanlives, I'm afraid that we don't have plans for this. Belt printers will continue to be compatible only with non-calibrated prints

Yes, the Creality K1 is compatible! You may need to use accessory mode, if the printer is unable to connect to Palette by USB cable.

Hi Christian - you can use Palette in multi, random, or gradient mode with belt printers, but they are not compatible for calibrated prints (any print where you have painted the model in a slicer)

Hi Darren, if there's no USB port you'll need to use accessory mode

Hi Tony, with the Sonic Pad you'll need to use Palette 3 Pro in accessory mode

They would be compatible as long as you are able to use 3rd party slicing software: either our slicer, Canvas (canvas3d.io) or Prusa Slicer. On the Cubicon website I see it specifies the Cubicreator slicer - you would not be able to use Palette with this slicer.