Introduction
For full instructions on clearing the filament pathway, including Palette X, see Filament Pathway Inspection and Clearing.
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You can manually feed filament through one of the Material Pod slots and see if it gets stuck anywhere in Palette X, including at the cutter
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If filament gets stuck at the cutter, even after performing a cut operation, continue to step 2 and contact your Account Manager or support@mosaicmfg.com
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See this article for full instructions on inspecting for and clearing obstructions in Palette X
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If the cutter does not home correctly, this will cause issues when feeding filament to the Print Head
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Perform a cut operation on Element's screen, under Controls > More, and inspect the cutter from below. Does the white stripe look damaged at all? If so, please contact your Account Manager or support@mosaicmfg.com. At the end of the cut operation, half of the white stripe should be visible
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If you have any additional questions, please send us a message at support@mosaicmfg.com.
If you have any additional questions, please send us a message at support@mosaicmfg.com.
Team
