Moderation - Mosaic Manufacturing

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Comment: I am EXTREMELY disappointed on ALL the...

Last Vote: Sep 12, 2020

Voters: Dozuki System (Admin Decided)

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Ashley @fragile

Rep: 1

Question

Skipping to color area's. And coloring no go area's.

Posted: Sep 8, 2020

Hi,

What am i doing wrong here guys ? The files in canvas looks exactly how i want it. However the final printed result doesn’t look the same.

I have provided a link to the project and have also provided a picture of the final result :

https://share.canvas3d.io/projects/19efe...

Regards

W Tang @tang8555

Rep: 1

Comment

Posted: Sep 12, 2020

I am EXTREMELY disappointed on ALL the EXPENSIVE Mosaic products and Mosaic Support so far.

They certainly do NOT perform up to the STANDARD or their CLAIMS.

There is NO PRODUCTIVE advice from Mosaic Support so far which HELPS.

There is NO IMPROVEMENT on my 3D-Print so far, in fact, it is TOTALLY HALTED.

At the moment I am still trying to answer Mosaic Support requests to print their CKCM BUT ALL FAILED!

Should it be that DIFFICULT to get ALL their GEARS to work together and print their CKCM FULLY & SUCCESSFULLY?

ALL THE GEARS except the 3DP are Mosaic PRODUCTS including the CKCM & SLICING SOFTWARE!

The WORST part is that the ENTIRE Print Process (Model > Colouring > Slicing > Slice File Transfer > Colour Control > Print Control) is UNCONTROLLABLE, UNPREDICTABLE, UNACCEPTABLE ......

despite of ALL COMPONENTS (except the 3D Printer) are Mosaic PRODUCTS.

I HAVE NOT STARTED TO PRINT ANYTHING OF MY OWN YET!

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Comment: @alina Good Morning Alina Thank you for all...

Last Vote: Aug 31, 2020

Voters: Alina (Admin Decided)

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Alina @alina

Rep: 10.7k

Answer

Posted: Aug 24, 2020

Hey @ozz4evr, you will need to do a new keychain calibration print for every printer that you use Palette on, as Palette needs to know the exact distance from itself to the extruder (called the Loading Offset) in order to create calibrated prints. After you finish the keychain calibration print on Palette, a new printer profile will appear (Settings —> Printer Profiles). You will also need to create a new printer profile on CANVAS. You can follow the steps here for setting up Palette on your new printer.

In regards to the prints, please let us know what kind of issues you are running into and we will do our best to help. Some of the initial questions we usually ask are:

What kind of printer(s) are you using? Can you send us a photo of your Palette and printer setup, with a focus on the filament path as it enters the extruder?
If you have completed the calibration keychain, could you please share a photo of it plus the tower (top and bottom)? Do you have the ping data associated with this print (instructions to access ping data)? Ping data is very important in troubleshooting print failures.
Could you share your CANVAS keychain project (instructions here)?
Have you run splice tuning with your filament yet (instructions here)?

Thanks in advance for putting all of this together!

Joe Wisniewski @ozz4evr

Rep: 37

Comment

Posted: Aug 31, 2020

@alina Good Morning Alina

Thank you for all your help, I was trying to get the things together that you had asked for. However, it had other problems, which turned out to be a faulty Splicecore_S. Anyway Jonny on your end stepped in and we rectified the situation. I just wanted to let you know what happend, and thank you again for all your help.

Have a great day.

Joe..

THE 3D JUNKIE!

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Comment: Hi Alina I have posted the comment below in...

Last Vote: Aug 31, 2020

Voters: Alina (Admin Decided)

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Alina @alina

Rep: 10.7k

Answer

Posted: Aug 24, 2020

Hey @ozz4evr, you will need to do a new keychain calibration print for every printer that you use Palette on, as Palette needs to know the exact distance from itself to the extruder (called the Loading Offset) in order to create calibrated prints. After you finish the keychain calibration print on Palette, a new printer profile will appear (Settings —> Printer Profiles). You will also need to create a new printer profile on CANVAS. You can follow the steps here for setting up Palette on your new printer.

In regards to the prints, please let us know what kind of issues you are running into and we will do our best to help. Some of the initial questions we usually ask are:

What kind of printer(s) are you using? Can you send us a photo of your Palette and printer setup, with a focus on the filament path as it enters the extruder?
If you have completed the calibration keychain, could you please share a photo of it plus the tower (top and bottom)? Do you have the ping data associated with this print (instructions to access ping data)? Ping data is very important in troubleshooting print failures.
Could you share your CANVAS keychain project (instructions here)?
Have you run splice tuning with your filament yet (instructions here)?

Thanks in advance for putting all of this together!

W Tang @tang8555

Rep: 1

Comment

Posted: Aug 24, 2020

Hi Alina

I have posted the comment below in another question, hope you can provide some insight and answers. Thx:

If I have to reset Palette to factory defaults every time I try to print a new calibration keychain so Palette recognizes that this is my first print (Settings —> Preferences —> Reset), then I will lose my Printer Settings and also historical statistics. So how can it learns from my historical prints? Thx.

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Comment: Hi Alina Since both of my comments are related...

Last Vote: Aug 31, 2020

Voters: Alina (Admin Decided)

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Alina @alina

Rep: 10.7k

Answer

Posted: Aug 24, 2020

Hey @ozz4evr, you will need to do a new keychain calibration print for every printer that you use Palette on, as Palette needs to know the exact distance from itself to the extruder (called the Loading Offset) in order to create calibrated prints. After you finish the keychain calibration print on Palette, a new printer profile will appear (Settings —> Printer Profiles). You will also need to create a new printer profile on CANVAS. You can follow the steps here for setting up Palette on your new printer.

In regards to the prints, please let us know what kind of issues you are running into and we will do our best to help. Some of the initial questions we usually ask are:

What kind of printer(s) are you using? Can you send us a photo of your Palette and printer setup, with a focus on the filament path as it enters the extruder?
If you have completed the calibration keychain, could you please share a photo of it plus the tower (top and bottom)? Do you have the ping data associated with this print (instructions to access ping data)? Ping data is very important in troubleshooting print failures.
Could you share your CANVAS keychain project (instructions here)?
Have you run splice tuning with your filament yet (instructions here)?

Thanks in advance for putting all of this together!

W Tang @tang8555

Rep: 1

Comment

Posted: Aug 24, 2020

Hi Alina

Since both of my comments are related to this questions, hence I included both here.

I have posted the comment below in another question, hope you can provide some insight and answers. Thx:

I have observed the SAME issue too. I ended up DISABLING this option as the default 8% ALWAYS STOPPED the print. Also as I looked at the Ping & Pong Statistics so far, they ALWAYS have a couple EXCEEDED 8%. I am NOT sure if this is only happening at the beginning or persistent! My Key Chain Calibration print is getting WORSE (only 1 looked better out of 6). I will create another question for this issue.

How could I be sure that my SETUP is CORRECT? Are you referring to Printer and Style Profiles? OR something else?

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Comment: Ad the end gifs the palette not enough filament...

Last Vote: Aug 7, 2020

Voters: Dozuki System (Admin Decided)

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Question

Skipping to color area's. And coloring no go area's.

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Answer

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Wiki

Calibration Keychain Print Troubleshooting

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Contact Mosaic Support Team

Question

Skipping to color area's. And coloring no go area's.

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Answer

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Answer

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Answer

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Wiki

Calibration Keychain Print Troubleshooting

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Moderation Keyboard Shortcuts:

Contact Mosaic Support Team