Alina

Am I able to make adjustments to reduce the amount of waste material?

Can Palette automatically switch to a new spool if my current spool runs out?

What types of material can I use with Palette/Palette+?

Does Palette 2 work with dual extruder printers?

Why should I not plug my Palette/Palette + into both the power supply and USB?

What are Palette/Palette+'s technical specs?

What does multi-color/multi-material printing mean?

What's the difference between Palette and Palette+?

What’s the difference between side transitioning vs. transition tower?

Why is Printer-to-Palette calibration important?

Hey @fishpig, thanks for reaching out and sorry for this trouble. Air shipped units are now set to arrive in September 2021, while ocean shipped units are set to arrive in November 2021. This is about a 60 day delay from our original timeline, which we understand might be frustrating and we do apologize for this delay. To provide clarity and transparency, we have put together this blog post for an update and posted on our social media. We also sent out an email to those on our mailing list. If you are not yet on our mailing list, please subscribe here. Sorry again for this inconvenience, and please let us know if you have any questions or concerns.

Hey @antongc, thanks for reaching out and sorry for the trouble. If you have filament leftover in the tube after the print is finished, please increase the Bowden tube value in your Canvas printer profile. This value often needs to be over estimated to make sure there is enough filament added to the end of the print to be caught in your drive gears. Please let us know if this helps, or if you continue to experience the issue.

Hey @matheussavi, thanks for reaching out and sorry for the trouble. There are a couple reasons why a print may have a layer shift. Could you please tell us: 1) Does this happen for every print, or one print in particular? 2) Could you send us photos of your Palette and printer setup, with a focus on the filament path as it enters the extruder? 3) Are you using a Canvas Hub (S)?

Hey @eagle76, thanks for reaching out about this and sorry for the trouble. This is an issue with the webcam package and our new plugins. To solve this, please: 1. Factory reset the Canvas Hub (S) following the instructions here (installs Canvas 2.3.3, Palette 2.4.7) 2. Uninstall webcam package 3. Connect to your home network 4. Restart OctoPrint and install webcam package ''5. Save your webcam settings before updating OctoPrint and Palette/Canvas plugins to their newest versions ''Please let us know if you have any questions about the steps!

Hey @eric_huang, thanks for reaching out and sorry for the delay! Are you using Cura with Chroma? If so, please use version 3.2 - 3.3 (this is the most stable with Chroma). Are you seeing signs of under extrusion?

Hey @jasonloosearrow, thanks for reaching out! Hm, this patterns looks new. Alternative modes for Palette 2 are multi spool, random, and gradient. Could you tell us where you found this photo and we can look into it for you? Update (06/24/2021): Hey @jasonloosearrow, we found another example of this pattern in a community post here. It looks like it was done using random mode. As long as the print is flat, you should get this plaid pattern.

Hey @alanprime, thanks for reaching out about this. I will let the Canvas team know of this request. If you would like, you can also leave some feedback on their GitHub page here.

Hey @ironhalo, thanks for reaching out about this. Could you please share the Canvas project with us (instructions here)? We can take a look on our end.

Hey @schrage, thanks for reaching out. Unfortunately, it is not currently possible to assign colours by layers. However, if you would like, you could request this feature on the Canvas GitHub page here.

Hey @madmax, thanks for reaching out about this. You can significantly slow down the printer speed during a splice by enabling the “slow down during splice” option on the Hub page. You can find the instructions to do so here. That should help!

Hey Wernich, sorry for the trouble. Could you please reach out to us at support@mosaicmfg.com? We have to send you a replacement power cable.

Hey Andries, sorry about this - could you reach out to us at support@mosaicmfg.com with a screenshot? We would be happy to troubleshoot.

Hey Dan, yes it is. While you won’t be able to use the Duet board to control prints with Palette, it will not interfere.

Hey Kevin, sorry for the inconvenience - after the reset, the hotspot name will be abcd-ch-canvas-hub.local/.

Hey Michael, there will be no Palette 3 (Pro) plugin for OctoPrint, so you will not be able to use OctoPrint with P3, but you will have access to our own custom printer control software. You will be able to control the printer and the print from Palette’s screen or from a webpage.

Hey Steven, so sorry for the delay and thanks for your patience with this. The Canvas team will be releasing a new plugin version on Wednesday the 19th to address this. The new version should resolve this issue. Please find the links to the new versions at mm3d.co/canvas-setups and let us know if you continue to have trouble.

Hey Julien, it would be best to reach out to us at support@mosaicmfg.com so we can troubleshoot this issue a little deeper. Your SPC/PPM values are acceptable (2.52 and 37.70) but we would like to perform an additional test on your scroll wheel.

Hey Julien, could you take out your scroll wheel (you can follow some of the instructions here: mm3d.co/replaceencoder) and clean it with rubbing alcohol before reinstalling it? If this doesn’t improve your SPC/PPM values, please reach out to us at support@mosaicmfg.com with your receipt and shipping address as we may have to send you a replacement part.

Hey Steven, thanks for your patience with this. We are currently looking into this issue, and we will update this thread as soon as possible.

Ciao Stefano, puoi ricontrollare che l'Hub fa parte della tua configurazione? Se fai doppio clic sulla configurazione, sarai in grado di modificarla e aggiungere un Hub. Questo è il passaggio 3 qui: mm3d.co/canvas-setups