Hey Michael, there will be no Palette 3 (Pro) plugin for OctoPrint, so you will not be able to use OctoPrint with P3, but you will have access to our own custom printer control software. You will be able to control the printer and the print from Palette’s screen or from a webpage.
Hey Steven, so sorry for the delay and thanks for your patience with this. The Canvas team will be releasing a new plugin version on Wednesday the 19th to address this. The new version should resolve this issue. Please find the links to the new versions at mm3d.co/canvas-setups and let us know if you continue to have trouble.
Hey Julien, it would be best to reach out to us at support@mosaicmfg.com so we can troubleshoot this issue a little deeper. Your SPC/PPM values are acceptable (2.52 and 37.70) but we would like to perform an additional test on your scroll wheel.
Hey Julien, could you take out your scroll wheel (you can follow some of the instructions here: mm3d.co/replaceencoder) and clean it with rubbing alcohol before reinstalling it? If this doesn’t improve your SPC/PPM values, please reach out to us at support@mosaicmfg.com with your receipt and shipping address as we may have to send you a replacement part.
Ciao Stefano, puoi ricontrollare che l'Hub fa parte della tua configurazione? Se fai doppio clic sulla configurazione, sarai in grado di modificarla e aggiungere un Hub. Questo è il passaggio 3 qui: mm3d.co/canvas-setups
Hey Wernich, sorry for the trouble. Could you please reach out to us at support@mosaicmfg.com? We have to send you a replacement power cable.
Hey Andries, sorry about this - could you reach out to us at support@mosaicmfg.com with a screenshot? We would be happy to troubleshoot.
Hey Dan, yes it is. While you won’t be able to use the Duet board to control prints with Palette, it will not interfere.
Hey Kevin, sorry for the inconvenience - after the reset, the hotspot name will be abcd-ch-canvas-hub.local/.
Hey Michael, there will be no Palette 3 (Pro) plugin for OctoPrint, so you will not be able to use OctoPrint with P3, but you will have access to our own custom printer control software. You will be able to control the printer and the print from Palette’s screen or from a webpage.
Hey Steven, so sorry for the delay and thanks for your patience with this. The Canvas team will be releasing a new plugin version on Wednesday the 19th to address this. The new version should resolve this issue. Please find the links to the new versions at mm3d.co/canvas-setups and let us know if you continue to have trouble.
Hey Julien, it would be best to reach out to us at support@mosaicmfg.com so we can troubleshoot this issue a little deeper. Your SPC/PPM values are acceptable (2.52 and 37.70) but we would like to perform an additional test on your scroll wheel.
Hey Julien, could you take out your scroll wheel (you can follow some of the instructions here: mm3d.co/replaceencoder) and clean it with rubbing alcohol before reinstalling it? If this doesn’t improve your SPC/PPM values, please reach out to us at support@mosaicmfg.com with your receipt and shipping address as we may have to send you a replacement part.
Hey Steven, thanks for your patience with this. We are currently looking into this issue, and we will update this thread as soon as possible.
Ciao Stefano, puoi ricontrollare che l'Hub fa parte della tua configurazione? Se fai doppio clic sulla configurazione, sarai in grado di modificarla e aggiungere un Hub. Questo è il passaggio 3 qui: mm3d.co/canvas-setups
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