W Tang

CANVAS Slice did not work properly with Keychain Calibration Models The more print I did with the Keychain Calibration...

'Start Print' button in popup on CANVAS Hub S did not work. The Print Jobs just sat there over 10 minutes doing nothing...

CANVAS did not send slice file 2nd time onward to my CANVAS Hub S. I did ‘Re-slice’ and hit ‘Send to CANVAS Hub’ button on...

Why did my Palatte 2S Pro cancel my print job suddenly after printing <10%? I tried multiple times and it seemed to stop...

How to install Plugin Manager ? there is no such option in Settings (see screen shot) : Go to Settings > Plugin Manager >...

I don't think Mosaic Support will fix this issue since it is the workaround although cumbersome. Another workaround is to download Slice file from CANVAS and upload to CANVAS Hub: Hi, this issue persists and do not improve at all. I neither know when it is transferred successfully or fails. The only way is to keep on REBOOTING the CANVAS Hub S first before the transfer, then transfer messages / notifications will popup. This is very time consuming and annoying as I have to check and check and check ....... again again and again ..... Appreciated if you can look into FIXING this issue ASAP. Thx. I am EXTREMELY disappointed on ALL the EXPENSIVE Mosaic products and Mosaic Support so far. Unfortunately, to date I still have not succeeded in printing their Calibration Keychain yet! They certainly do NOT perform up to the STANDARD or their CLAIMS. There is NO PRODUCTIVE advice from Mosaic Support so far which HELPS. There is NO IMPROVEMENT on my 3D-Print so far, in fact, it is TOTALLY HALTED. At the moment I am...

I still have questions for Mosaic Support on this. But they could not provide any solutions still: Which area do you think is causing the HIGH ping variation? Unfortunately, to date I still have not succeeded in printing their Calibration Keychain yet! I believe there is no alternative but to turn OFF this option if you first start to use Palette and CANVAS Hub and going through the Calibration Keychain process: I have observed the SAME issue too. I ended up DISABLING this option as the default 8% ALWAYS STOPPED the print. ……… My Key Chain Calibration print is getting WORSE …….. I am EXTREMELY disappointed on ALL the EXPENSIVE Mosaic products and Mosaic Support so far. They certainly do NOT perform up to the STANDARD or their CLAIMS. There is NO PRODUCTIVE advice from Mosaic Support so far which HELPS. There is NO IMPROVEMENT on my 3D-Print so far, in fact, it is TOTALLY HALTED. At the moment I am still trying to answer Mosaic Support requests to print their Calibration Keychain Model BUT ALL FAILED!...