W Tang

Hi Johnny

This sounds more promising and acceptable.

In that case, you may like to consider revising the message so that it does not sound so scary.

By far this is the only responsible commitment I have ever encountered with your support.

I shall take your word for it and await the update image. I expect the software continues to be supported and updated as OctoPrint releases new versions.

Thanks you so much for your help so far in this matter.

Hi Johnny

Thanks for your prompt comments.

Does it mean that I still have to update to Python 3 manually on my old CANVAS Hub S before I can use your image file?

Otherwise, I have to ditch my old CANVAS Hub S which I paid for! This is in fact the same impact as the message I sent to you!

It is immaterial whether the update is free or not!

Here are my further queries to your responses:

1-1a.

3-3a.

Are you supporting the product that you sell, i.e. all the software on CANVAS Hub S including OS, OctoPrint, plugin, etc.?

I actually paid for your CANVAS Hub S, not to OctoPrint Community, correct?

2-2a.

Where does that leave my old Palette 2 & CANVAS Hub S?

I guess I have to pay for the upgrade of both components!

Otherwise they would not work well mixing old and new technology, correct?

Anyway, I would not have high hope on your new design is to control Palette 3 & 3-D Printer via CANVAS,

because as to-date I have not had connections, between your CANVAS & your CANVAS Hub S via internet, stable enough just to download the GCODE files only!

I am still doing download and upload of GCODE files manually now.

4.

How about all the software on CANVAS Hub S including OS, OctoPrint, plugin, etc., not just the hardware components?

Hi Johnny

Thanks for your prompt responses.

Once again I am extremely disappointed with Mosaic's products and support.

It seems nothing bothers you all once the products were sold and payments received!

This is not my first complaint as you should be able to find my earlier ones when I first tried to use your products 2 years ago.

Hi Johnny

Thanks for your prompt responses. I am still wondering with all my previous questions. I would like to stress again that I do not want to mess up my CANVAS Hub S installation and setup except via the Software Update option as provided by your version of OctoPrint. Pls again refer to my questions below and advise ASAP:

1. Can I continue to use this OctoPrint V1.7 with Python 2?

1a. Is Python2 going to be totally incompatible or unsupported in the future?

2. What will happen to future version as mentioned in the msg?

2a. What are the impacts?

3. How come Python is not automatically updated?

3a. Well, when will Python3 upgrade be automated like all the other components?

4. Is my CANVAS Hub S still under your warranty if something went wrong with the ‘manual’ Python3 upgrade?

Hi

I am getting the message below after I upgraded the OctoPrint to Version 1.7.0 on my CANVAS Hub S. I did update checks but it says everything is up-to-date. I do not want to mess up my CANVAS Hub S installation and setup except via the Software Update option. Pls refer to my questions below and advise ASAP:

1. Can I continue to use this OctoPrint V1.7 with Python 2?

2. What will happen to future version as mentioned in the msg?

3. How come Python is not automatically updated?

You are still running Python 2

Python 2 is end-of-life as of January 1st 2020. While OctoPrint currently still supports running under Python 2, a future version will remove support and require Python 3. You should upgrade as soon as possible!

Please refer to the FAQ for recommended update workflows:

How to migrate to Python 3