Introduction
In this guide you will learn how to:
- Connect Palette to the Internet using Wi-Fi on Palette 3, WiFi and ethernet on Palette 3 Pro.
- Toggle Wi-Fi on/off, disconnect and forget Wi-Fi networks.
- Connect Palette to your Canvas account.
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During the initial setup, after accepting the Terms of Service you can connect to the internet.
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Connecting Palette 3 to the Internet will allow for firmware updates to be completed wirelessly, and will make printer profile presets available. Additionally, it will allow you to connect Palette to your Canvas account.
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There are two options for connecting to the internet: Wi-Fi (Palette 3, Palette 3 Pro) or Ethernet (Palette 3 Pro only).
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If you skip connecting to the Internet during the initial setup, you can always connect from the side menu later.
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To connect to Wi-Fi: Tap Wi-Fi and choose an existing network from the list, or manually add a network using an SSID and a password.
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In case there are issues connecting to Wi-Fi during this initial setup, this can be skipped and entered again from the side menu.
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Wi-Fi options from the side menu include toggling the Wi-Fi on/off, disconnecting and forgetting networks if needed.
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Ethernet connection is available on Palette 3 Pro.
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To Connect to Ethernet: Click Ethernet to connect using an ethernet cable, and insert the cable into the port.
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Once an ethernet cable is plugged in, Palette 3 will automatically proceed with the Ethernet connection over Wi-Fi.
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If you skip this step during the initial setup, an Ethernet connection can be established at anytime by plugging in the cable.
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Once your Palette is connected to the Internet, you will be able to login to your Canvas account.
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A Canvas account can be created here. Connecting Palette to your Canvas account (with Internet) will allow for prints to be sent and monitored from Canvas.
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If you skip connecting to Canvas during the initial setup, you can always connect your Canvas account from the side menu later.
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Click Link to Canvas. This will provide you with an activation code to connect Palette to Canvas
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An activation code is generated on Palette.
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Enter the activation code beside Online devices. Login to Canvas on another computer and visit: canvas3d.io/connect. This is also available from the Main menu > Devices > Connect device.
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Palette should now be connected to your Canvas account!
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If you have any additional questions, please send us a message at support@mosaicmfg.com.
If you have any additional questions, please send us a message at support@mosaicmfg.com.
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12 Comments
My Palette3 Pro doesn't seem to show up in Canvas even though the front panel and web interface of the device show that it is connected to the Internet and Canvas. How do I get Canvas to recognize that it is on ?
We have a small lab here and typically shut down the printer and peripherals overnight when they're not being used. If the Palette is back on and reports that it's registered, it seems like Canvas should be able to detect that.
I have the pallet pro 3 connected to the ethernet cord how do I know the connection is working? Also I have the pallet connected to a 3D printer with a double USB however the USB isn't sensed for some odd reason and I've checked with different double USB cords so the cord isn't whats malfunctioning in this situation.
Hi Aaron,
Thank you for reaching out to us. Can you send us an email to support@mosaicmanufacturing.com with more information on what 3D printer you are trying to connect palette to and pictures of your current setup and I'd be more than happy to assist you with troubleshooting this issue.
hello
I have updated my printer to a k1
I use
1. Accesory mode
2.m Slic3r Canvas
3. Creality k1
The problem is that i set speed at first layer at 30 . But the transition tower is not afftected
This means that at firest layer it will go to 200 speed causing adhesion problems.
If i set the transition tower speed to 50 , my pronts will be very slow during transition.
How can i set a first layer speed at Sli3er for the transition tower?
I have my Palette 3 Pro and it was working well. However, nothing has changed in my setup, and now Canvas cannot send slices directly to Palette 3 Pro. I'm able to connect and use the controls (move in the x/y/z, view camera, start print that's already on memory), but on any existing or new projects, when I click on Send to Palette, I get a red popup over the button saying "Device Error: 500".
I know 500 code means there's a server connection error, but there does seem to be a connection if I can control the printer and palette from canvas3d.io website. Please let me know if there's anything else you need to help me with this issue. Thank you!
Edit: My mistake, I can properly send previously working projects to the palette, but not any new projects.
Things I have tried:
Disconnecting and reconnecting Palette to Canvas Account
Clearing Cache and Cookies
Using a different web browser
Using a different wifi
Justin -
Hi, please advise with 'Unable to connect to Canvas and retrieve activation code' in our Mosaic Palette 3 Pro.
Hi Abdul, is your P3 connected to the same network as your device that is running Canvas?
Hi
i have issue to connect to Wifi, it can not show any network at all....
i have tried to troggle wifi on/off and resett my palette 3 pro butt nothing at all...
i can connect to eternet and there is no problem i can se it on canvas butt not true Wifi ???
my firmware is 22.08.11.0 and it has worked beafore...
i had it turned off when i dont use it...
Hi @pcchrister, can you send a short video of what you are seeing on your WiFi screen to support@mosaicmfg.com? We'll look into this for you, thank you.
When our district set up our Palette 3 Pro, we ran into some issues with internet and printer connections.
The Palette has not connected to our wifi or by use of ethernet connections.
I can not connect the Palette to our printers. I have attempted to create a connection to the following printers: Creator Pro and Dremel 3D45.
Any suggestions or assistance would be greatly appreciated.
Hi Ron, at this time, we are unable to run in connected mode with either the Creator Pro or Dremel 3D45 printers. You would still be able to print with them in Accessory mode: mm3d.co/p3-accessory
Not working. REmoved security ad password from router still won't connect. Sees the two 2.5g ports, even sees the name. but won't connect. Not off to a good start
Chip King - Reply
Hey Chip King, send us an e-mail at support@mosaicmfg.com and we can look into this issue for you.
Jonny Yeu -