Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hey there, please ensure that you’ve attached the Hub S properly to your setup by following the steps here: mm3d.co/canvas-setups

Hey Dave, we’ll have more information about this in the new future. We’ll be sure to provide a support article that contains information on the mount and stand for P3.

Hey Oze, I would ensure that you’re using the proper printer profile for this project. This usually happens when the attached setup does not contain a Palette, so only one color is available:

Your pings look very good, but re-doing the z-offset may have affected the flow of filament, causing some of the issues that you’re seeing. A re-calibration does require a factory reset, but I would suggest attempting another print with increased Transition Lengths to see if the issue persists before going the re-calibration route.

Hey there, which camera are you using with OctoPrint? However, it does sound like you’ll need to re-flash your Hub if it’s not being detected properly. Changing the serial number won’t cause any issues in the future. The SD card inside the Hub S is a micro 8gb card.

Hey Timothy, could you please share a picture of what is occurring with your prints?

Hey Jeffrey, you should see two different serial ports when selecting for your printer and Palette. Could you please try another USB cable? Also, which printer are you using with Palette?

Hey Timothy, please ensure that you have a Connected Palette 2 attached to your setup before slicing a project with the profile.

Hey Julian, I would suggest factory resetting, then re-calibrating. It sounds like the loading offset is off from your initial print, which is causing these issues. Also, which outgoing tube length are you using?

Hey Bastié, sorry to hear that you’re having these issues. This sounds like it may have something to do with the start sequence within your printer profile. Did you change this when creating a printer profile, or are you using the default code? Also, what is your Origin Offset set to?

Hey Laslo, could you please try and install the firmware in separate parts: http://mm3d.co/fwupdate-issue

Hi Friedrich, as Keith mentioned, the problem was solved by downloading the D2XX drivers in Step 6. Does this issue occur even after downloading these drivers? https://ftdichip.com/drivers/d2xx-driver...

Hey Marc, yes we are compatible with this printer!

Hey Ray, you can use the preset profile for the Pro2, then make adjustments to the physical differences like the bed size and additional extruder. All the other settings should be the same.

Hi Voctor, did you reach out to our team at support@mosaicmfg.com? We do provide spare parts if the unit is still under warranty: mm3d.co/p2warranty

Thanks for sharing, Majdi. We’ll respond via e-mail and have a replacement switch sent to you immediately.

Hi Wasim, based on the specs of these printers, we would be compatible.

Hi Vivdeo, you may need an OctoPrint plugin for your TronXY printer: https://github.com/OctoPrint/OctoPrint-F...

Hey Jerry, if you’re having issues with the connections in your Palette+, I would suggest reading this article: Scroll Wheel not Registering

Hey Jerry, we just used the provided velcro squares to attach the scroll wheel to the back of the printer.