Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hey Milena, I see that you've solved this issue based on your FB post. Please let us know if you experience any further issues.

Hey Duane, yes, you can use other PTFE tubing with your Palette, but please ensure that the filament path is constrained and that you're able to clip in your tubing to your extruder securely.

Sorry to hear that you are experiencing this issue. If you need to cut another tube, please email us at support@mosaicmfg.com and we can have replacements sent free of charge. It's tough to provide premade profiles as different brands and combinations can require different combinations. The default (0,0,0) was set with Mosaic PLA, but we do suggest splice tuning if you're using any other brand(s) of filament. We have a chart which shows the best starting values, but it's still best to run splice tuning to ensure that splices are between 1.65-1.85 mm, and to double check that you've updated your Material Profiles properly: mm3d.co/p3-splicetuning

Hey Jen, would you mind clearing your cache and cookies and try again? Also, which browser are you using?

Hey CBor42, you should be able to connect via the Micro-USB port. The Palette package would include a USB A-Micro cable that you can use to connect the two devices together. You can then follow the steps here: mm3d.co/p3-firstprint

Hey Grunt, yes, we would be compatible with this setup.

Hey Sebastian, sorry to hear that you're having these issues. To address your points: (1) We've had users who experience this issue dehydrate their filament before use in order to help avoid breakages in the filament. We try to reduce any sharp bends within Palette's filament path, and in our experience, the brass retainer should help the filament enter the tube rather than cause any issues. If you have any videos of your unit feeding filament through, that would be helpful. (2) Which version of Palette's firmware are you using? We did have some Prusa firmware issues in the past, but these have all been fixed in the latest firmware release (v22.08.11.0). I'd also suggest visiting the P2PP Facebook group as Tom Van de Eede, the creator and one of our FB mods, is quite present there. (3) Have you run an extruder calibration recently? When printing in a single filament, slight underextrusion wouldn't be obvious as the model contains only one color/material. However, this slight underextrusion would cause...

Hey Sebastian, the spare parts are listed on the Getting Started guide, you can find a copy here: [document: P3P GSG] Usually, they're located under the foam in a white box next to the power supply.

Hey @poorskeleton, please ensure that you have a Palette on Accessory mode selected on the main slicing screen:

Hey Evan, our team is aware of this issue and we are looking to create better print time estimates on both Palette and Canvas.

Yes, we are compatible with these printers!

Yes, we are compatible with Bambu labs in accessory mode!

Hi James, sorry to hear that you're having some issues with getting your Palette running. Have you followed the steps at mm3d.co/firstprint? Please also fee free to e-mail us at support@mosaicmfg.com and we'd be happy to help you get set up.

Hi Allan, yes, we would be compatible with this printer.

Hey Stefan, we are compatible with the MK4 in Accessory mode!

Hi Jesse, if you're using the color or stamp features, the color does need to go into the model as this would help with color intensity on the final product. If you only have color for the perimeter, you could potentially see the other colors behind the outside color. If you would prefer the have the color just on the perimeter, it would be best to re-model the part and that way Canvas will only apply color to the outside and not have to go deeper into the model.

Hi Miroslav, could you please try to reflash the image on your Pi: mm3d.co/canvashub-reset

Hey Dan, you may need to re-flash your Canvas Hub image file: mm3d.co/canvashub-reset

Hi Khaled, could you please follow the steps in this support article and see if you're able to see the Hub's and your own networks? https://mm3d.co/canvashub-connection

Hey Colin, Canvas wouldn't be able to slice for belt-style printers (45⁰ printing), so Palette would only work for your setup if you're using a non-calibrated print method like Random, Pattern, and Multi-spool print modes.