Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hi Raymond, apologies for any confusion. While our offices are located in Toronto, our fulfillment centre for North American orders is located in MA, USA. However, if you were charged for sales tax at customs, we can definitely refund the sales tax from your original order. Please reach out to use at support@mosaicmfg.com if that has occurred to you.

Hey Tim, we expect to have this feature available in the upcoming firmware update.

Hi everyone, Multi-spool mode is now available on the latest FW release.

Thanks, Dennis. Could you please take your Splice Core out and flip it so that the pogos are sticking up? Do you notice if any of the pogos are loose?

Hey Jason, on our setup, we removed the filament sensor along with the tube that goes into the extruder drive, then plugged the Palette in directly there.

Hi Seth, you can find a custom clip for the Ender 3 here: https://www.thingiverse.com/thing:513052...

Hi James, we responded to your inquiries on November 2nd via an e-mail thread and have not received any response. Once you can provide us with feedback on the steps provided, we can provide further assistance if needed.

Hi Randy, we expect to have a firmware update available in the future that will address TPU and flexibles printing. We prioritized rigid testing as a large majority of our users use materials like PLA, PETG, ABS, etc., and would like to thoroughly test flexibles before we release it as a formal feature. We appreciate your patience while we conduct the proper testing and development.

Hi everyone, we just released a firmware update that addresses the 110 error. If you continue to receive this error, please let us know.

Hey Corey, sorry for the delay in response here! Could you please share this project with us? The tower should adjust based on your settings before slicing (mm3d.co/canvas-sharing).

Hello Christer, to clarify, are you selecting your Palette model as well? If you could share a screenshot of what you’re seeing, that would be helpful (jonny@mosaicmfg.com). Also, are you receiving a single GCode file?

We still continue to provide support to Palette 2 users, but this version of firmware is the most stable which is why there has not been any update since. If there are any requests for features or fixes, please feel free to send us a message at support@mosaicmfg.com.

Yes, but since it is Python 3 exclusive, you would just need to flash the new Hub image file: mm3d.co/canvashub-reset

Thanks for the feedback! You wouldn’t need to turn on Local file transfer, here’s the setup PDF: https://github.com/tomvandeneede/p2pp/bl...

Yes, please turn off Autoload on the printer.

Would you mind re-flashing Palette’s firmware?

Hey Nick, just checking if you re-formatted the card as fat32?

Hey there, these items are available on our Spare Parts page: mm3d.co/spare-parts

If you experience any issues, please send us an email at support@mosaicmfg.com.

Hey there, we have them available on our Spare Parts store: mm3d.co/spare-parts

If you’re having any trouble, please contact us at support@mosaicmfg.com

Thanks for sharing! We haven’t tested with this printer in the past, but it seems that we could be compatible. If you have this printer, you could try and process a file from Canvas to see if it would read the GCode properly.