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Hi Mark, yes this printer is compatible.
Hi Iain, yes this printer is compatible.
Hi Chris, please use the Motion controls (mm3d.co/Motion) to move a piece of filament through your unit to ensure that there's no debris blocking the filament path. Please also check the statuses of your switches by going to Settings > About > Next > Next on Palette's screen and checking that the statuses change properly with and without filament inserted. If you're still receiving this error afterwards, it is likely an issue with the homing switch, which is located under the cutter area, and we can send a replacement if needed.
Yes, we are compatible with the Da Vinci 1.0 Pro printer
Hi Jens, we spoke about this issue on FB and will send you a replacement Opto and Opto T immediately.
Hi Arrow, this is found in Chroma under the Transitions tab, “Don’t Purge Transitions”. Please note that this would cause the transitions to occur in the object. There are also a few transitioning alternatives available: mm3d.co/filament-waste
Hi Arrow, this is found under the Transition Tab, “Transition Method > Don’t Purge Transitions”. Please note that this will leave transitions in the print and will not leave clean transitions. There are also transitioning alternatives to the tower: mm3d.co/filament-waste
Hey Michael, we haven’t tested with the Method X, but currently it does not seem to be compatible since it doesn’t allow for non-proprietary filament.
Hey Dan, please follow the steps in this support article: mm3d.co/fwupdate-issue
Hi Allyson, this may be due to a broken homing switch, as it’s sending the wrong information to your Palette. On Palette’s menu, please go to “Settings > About > Next > Next” and check the status of the homing switch with and without filament inserted. If the status doesn’t change, please send us a message (support@mosaicmfg.com) and we can send you a replacement immediately.
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