Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hey Alexandre, please ensure that you’re not loading a post-Chroma processed file back into Chroma as this will produce this error. Chroma will only work with files that are sliced from your slicer. One way to check is if the file name as a Chroma processed file will end with .msf.gcode.

Hi Malc, this relates to the output of the slicer and how it places toolchanges. It looks like PrusaSlicer sliced the keychain to have two transitions on the bottom of the tower and throughout the part whereas Canvas sliced it so that there is one per layer, leading to a smaller tower. However, please note that the Chroma tower is mostly very sparse, so it’s not using much more filament. However, it does take up more bed space.

Hey Jacob, there’s a few things I’d like to check with you: (1) When running calibration and pushing the magnet towards Palette, it should cause the filament to pass Palette’s scroll wheel, which will tell Palette to create more filament. Is your Scroll Wheel plugged into Palette? (2) To check if your Scroll Wheel is responsive, please go to System Info on Palette’s screen. While on this screen, you can manually rotate Palette’s Scroll Wheel and you should see the Encoder value change. (3) Concerning the 302 error, this is likely an issue with the Opto sensor that is located right next to the cutter wheel. I would suggest removing this piece and checking the Opto T, the acrylic piece that is attached the to Opto: (1) If the Opto is scratched, it could be causing some issues with detecting filament. While the Opto is removed, please also use compressed air to clean the area, helping to ensure that filament or other debris is cleared from the filament path./ If you continue to experience issues, please send...

Yes, you can find the files here: http://mm3d.co/splice-demo

Hi Jens, we spoke about this over FB (https://www.facebook.com/groups/mosaic.u...), and we’ll have a replacement Opto and Opto T sent to you immediately.

Hey Josh, we spoke over Facebook and requested some additional information. I see that you’ve sent a follow-up e-mail, so we’ll continue our troubleshooting there.

Hi Mitchell, apologies for the confusion as we recently migrated our support centre. Concerning this issue, please send your .yml file to support@mosaicmfg.com. Also, is this for a calibrated print, or are you using one of the other print modes on Palette, such as Random, Gradient, Multi-spool, etc.?

Hey Juan, this sounds like an issue with the homing switch, which is located next to the cutter. Does this occur when you first load filament? Does this happen with all 4 drives? Would it be possible to share a video with us?

Hey Lee, are you using Slic3r when this happens? If so, please follow step 5 of this article: http://mm3d.co/slic3r

Hey Bob, I responded to your other thread, but please follow the steps in this article: http://mm3d.co/robo-plugin

Hi Voctor, did you reach out to our team at support@mosaicmfg.com? We do provide spare parts if the unit is still under warranty: mm3d.co/p2warranty

Thanks for sharing, Majdi. We’ll respond via e-mail and have a replacement switch sent to you immediately.

Hi Wasim, based on the specs of these printers, we would be compatible.

Hi Vivdeo, you may need an OctoPrint plugin for your TronXY printer: https://github.com/OctoPrint/OctoPrint-F...

Hey Jerry, if you’re having issues with the connections in your Palette+, I would suggest reading this article: Scroll Wheel not Registering

Hey Jerry, we just used the provided velcro squares to attach the scroll wheel to the back of the printer.

Hey Phillip, there are very rare instances where an encoder needs to be replaced so we don’t have it readily available on our store (mm3d.co/spare-parts), but if you would like to purchase one, please send us a message at support@mosaicmfg.com.

Yes, the plugins would be compatible!

Hi Helge, please follow the steps in this support article: mm3d.co/fwupdate-issue

Hey Christopher, there are ways of creating Gradient and Random prints in Chroma by selecting the “Tools > Generate Custom MSF” option. There’s no need to generate a file in Chroma for Multi-spool mode as it uses Palette 2’s runout detection sensors and would not depend on the GCode file.

Currently, there’s no way to turn off the fan when not splicing, but I’ll send a request to our firmware team to see if they can provide this feature in a future update.