Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Thanks, Dennis. Could you please take your Splice Core out and flip it so that the pogos are sticking up? Do you notice if any of the pogos are loose?

Hey Jason, on our setup, we removed the filament sensor along with the tube that goes into the extruder drive, then plugged the Palette in directly there.

Hi Seth, you can find a custom clip for the Ender 3 here: https://www.thingiverse.com/thing:513052...

Hi James, we responded to your inquiries on November 2nd via an e-mail thread and have not received any response. Once you can provide us with feedback on the steps provided, we can provide further assistance if needed.

Hi Randy, we expect to have a firmware update available in the future that will address TPU and flexibles printing. We prioritized rigid testing as a large majority of our users use materials like PLA, PETG, ABS, etc., and would like to thoroughly test flexibles before we release it as a formal feature. We appreciate your patience while we conduct the proper testing and development.

Hi everyone, we just released a firmware update that addresses the 110 error. If you continue to receive this error, please let us know.

Hey Corey, sorry for the delay in response here! Could you please share this project with us? The tower should adjust based on your settings before slicing (mm3d.co/canvas-sharing).

Hey Jabari, sorry to hear that this is occurring. Could you please take a video of the issue and send it to me at jonny@mosaicmfg.com?

Hey Peter, please feel free send us a message at support@mosaicmfg.com and we can update the resources on the website.

Hey David, Palette will use the last transitioned color as the infill of an object, but for your purposes, you would likely need to design the model to have an outer shell for the transparent material, then an inner STL for the coloured portion. Once that’s done, you can assign the colors to each body.

We have an improved plugin/image file that will work with Python 3, and we expect to release it soon as we’re still testing to ensure that it works properly and allows the Canvas tab to appear.

Hey Jennifer, this information pertains to Palette 2 and Canvas Hub. For Palette 3, it would be compatible with the Adventurer 4 without any additional plugins needed.

Hey there, we’re just testing out a new image file and plugins that have been updated for Python 3. They should be available in the next few days.

Hi Dexter, apologies for the error, the link has been updated.

Sorry to hear about your experience so far. Would you mind e-mailing us with pictures of your setup (support@mosaicmfg.com)? Also, have you run Splice Tuning with your filament (mm3d.co/p3splice-tuning)?

Hey Stefan, currently there’s no way to recover from a print that failed due to an error.

We don’t have a list currently, but can try to put one together for the future. Side transitioning helps to save material and time as it can extruder very quickly without any concern about adhesion to the bed/tower.

Hey Jimmy, does the Fab only work with their proprietary software? We haven’t used this printer in the past, but if it does, we would not be compatible. Printers would need to be able to use files sliced in PrusaSlicer (mm3d.co/p2pp) or Canvas (canvas3d.io).

No, we haven’t been able to test with these versions at this time. If you’re using Palette 2, we would recommend reverting back to a previous version. Palette 3 does not work with Cura at this time.

Hi Dennis, yes we are compatible with this printer.