Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hey @poorskeleton, please ensure that you have a Palette on Accessory mode selected on the main slicing screen:

Hey Evan, our team is aware of this issue and we are looking to create better print time estimates on both Palette and Canvas.

Hey Charlie, I would suggest lowering your Gap Fill under Extrusion:

Hey Brent, sorry to see that this occurred. Please send me an e-mail at jonny@mosaicmfg.com with your mailing details and I’ll have a replacement sent to you free of charge.

Hey Hayk789, could you please share pictures of your print along with Pinging and Ponging information? mm3d.co/ping-pong

Hi Neal, as mentioned in our e-mail thread, we're aware of this bug as it occurs when the screen is in the flipped orientation. We should have a fix for this released shortly.

Hi Matt, this is a calibration issue. Do you have pings from this print?

Currently, there is no way to see which exact layer is being printed in Accessory mode. If you’d like to add a pause on a specific layer, you could add a command to Canvas: How to Add Pauses for Filament Changes

The way that Canvas paints an object is that it will triangulate the section to the centre of the model in order to maintain the color intensity of the painted part. If you’re painting/stamping a hollow part, it would be best to paint/stamp on both sides to ensure that it goes all the way through.

Hey William, what are your transition lengths for this project? For colors with stronger dyes (like black and red), we suggest increasing the transition length to allow the colors to fully purge between transitions. You could also use Variable Transitions to reduce filament waste: mm3d.co/canvas-variable-transitions

Hey Jon, just to confirm, after accessing OctoPrint via 10.0.0.5/ you're unable to re-connect to OctoPrint after adding it to your network? Could you please try and enter your Hub's IP address in the address bar and see if this will help with the connection? mm3d.co/canvashub-connection

Hey Charles, based on the specs for this printer, we would be compatible.

Yes, we're compatible with both Bowden and Direct Drive extruders.

Hey Luke, we responded to your e-mail thread, but is this a 2.4 or 5 ghz network, and is it a private or public network?

Hey Rollityler, are you able to reset your Hub with these instructions? http://mm3d.co/canvashub-reset

Hi Ryan, the splice cores would not be interchangeable between the standard and Pro models.

Hey joe, yes, we are compatible with this printer!

Hi Rich, this issue occurs very rarely and we wanted to provide steps so that it can be repaired remotely in order to save downtime. If your unit still does not work after re-flashing the Pi, then we can definitely return it to our offices and repaired if needed.

Hey Waffle, we currently do not have a set timeline for this feature to be built in Canvas.

We have them available on our Spare Parts store: mm3d.co/spare-parts