Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hey Jacob, there’s a few things I’d like to check with you: (1) When running calibration and pushing the magnet towards Palette, it should cause the filament to pass Palette’s scroll wheel, which will tell Palette to create more filament. Is your Scroll Wheel plugged into Palette? (2) To check if your Scroll Wheel is responsive, please go to System Info on Palette’s screen. While on this screen, you can manually rotate Palette’s Scroll Wheel and you should see the Encoder value change. (3) Concerning the 302 error, this is likely an issue with the Opto sensor that is located right next to the cutter wheel. I would suggest removing this piece and checking the Opto T, the acrylic piece that is attached the to Opto: (1) If the Opto is scratched, it could be causing some issues with detecting filament. While the Opto is removed, please also use compressed air to clean the area, helping to ensure that filament or other debris is cleared from the filament path./ If you continue to experience issues, please send...

Yes, you can find the files here: http://mm3d.co/splice-demo

Hi Jens, we spoke about this over FB (https://www.facebook.com/groups/mosaic.u...), and we’ll have a replacement Opto and Opto T sent to you immediately.

Hey Josh, we spoke over Facebook and requested some additional information. I see that you’ve sent a follow-up e-mail, so we’ll continue our troubleshooting there.

Hi Mitchell, apologies for the confusion as we recently migrated our support centre. Concerning this issue, please send your .yml file to support@mosaicmfg.com. Also, is this for a calibrated print, or are you using one of the other print modes on Palette, such as Random, Gradient, Multi-spool, etc.?

Hey Juan, this sounds like an issue with the homing switch, which is located next to the cutter. Does this occur when you first load filament? Does this happen with all 4 drives? Would it be possible to share a video with us?

Hey Lee, are you using Slic3r when this happens? If so, please follow step 5 of this article: http://mm3d.co/slic3r

Hey Bob, I responded to your other thread, but please follow the steps in this article: http://mm3d.co/robo-plugin

Hey Bob, the R2 contains a Raspberry Pi inside, so a physical Hub is not necessary. You can follow the steps here to install the Hub plugins directly onto the Pi: http://mm3d.co/robo-plugin

At this time, Palette 2 isn't compatible with AstroPrint and will not connect directly to this software. Palette 2 will still work with printers that are connected to AstroPrint by manually loading the print files to your printer and Palette 2's SD cards. We will consider building this compatibility in the future. If you have a Raspberry Pi with OctoPrint, we'll be releasing the CANVAS Hub plugins. We don't have a plugin for AstroPrint at this time.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

Hey Phillip, there are very rare instances where an encoder needs to be replaced so we don’t have it readily available on our store (mm3d.co/spare-parts), but if you would like to purchase one, please send us a message at support@mosaicmfg.com.

Yes, the plugins would be compatible!

Hi Helge, please follow the steps in this support article: mm3d.co/fwupdate-issue

Hey Christopher, there are ways of creating Gradient and Random prints in Chroma by selecting the “Tools > Generate Custom MSF” option. There’s no need to generate a file in Chroma for Multi-spool mode as it uses Palette 2’s runout detection sensors and would not depend on the GCode file.

Currently, there’s no way to turn off the fan when not splicing, but I’ll send a request to our firmware team to see if they can provide this feature in a future update.

Hey Christopher, Chroma is unable to process single color models, and there’s no need for Chroma to process your file if you’re only using Palette’s runout detection systems. Please slice your project with S3D, then run Multi-Spool mode on your Palette. Once filament has gone through Palette, load this into your printer and start the print. Palette will automatically switch to drive 2 once drive 1 has run out of filament.

You wouldn’t need to download the files, simply enter the URL into OctoPrint and it will download the plugins.

Hey Bill, the print head would use the provided Z-lift height before moving over to purge transition material. If you’d like to add more customized controls before a side transition is completed, you’d need to use Canvas.

Hi Mark, yes this printer is compatible.

Hi Iain, yes this printer is compatible.

Hi Chris, please use the Motion controls (mm3d.co/Motion) to move a piece of filament through your unit to ensure that there's no debris blocking the filament path. Please also check the statuses of your switches by going to Settings > About > Next > Next on Palette's screen and checking that the statuses change properly with and without filament inserted. If you're still receiving this error afterwards, it is likely an issue with the homing switch, which is located under the cutter area, and we can send a replacement if needed.