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Hey Phillip, there are very rare instances where an encoder needs to be replaced so we don’t have it readily available on our store (mm3d.co/spare-parts), but if you would like to purchase one, please send us a message at support@mosaicmfg.com.
Yes, the plugins would be compatible!
Hi Helge, please follow the steps in this support article: mm3d.co/fwupdate-issue
Hey Christopher, there are ways of creating Gradient and Random prints in Chroma by selecting the “Tools > Generate Custom MSF” option. There’s no need to generate a file in Chroma for Multi-spool mode as it uses Palette 2’s runout detection sensors and would not depend on the GCode file.
Currently, there’s no way to turn off the fan when not splicing, but I’ll send a request to our firmware team to see if they can provide this feature in a future update.
Hey Christopher, Chroma is unable to process single color models, and there’s no need for Chroma to process your file if you’re only using Palette’s runout detection systems. Please slice your project with S3D, then run Multi-Spool mode on your Palette. Once filament has gone through Palette, load this into your printer and start the print. Palette will automatically switch to drive 2 once drive 1 has run out of filament.
You wouldn’t need to download the files, simply enter the URL into OctoPrint and it will download the plugins.
Hey Bill, the print head would use the provided Z-lift height before moving over to purge transition material. If you’d like to add more customized controls before a side transition is completed, you’d need to use Canvas.
Hi Mark, yes this printer is compatible.
Hi Iain, yes this printer is compatible.
Hi Chris, please use the Motion controls (mm3d.co/Motion) to move a piece of filament through your unit to ensure that there's no debris blocking the filament path. Please also check the statuses of your switches by going to Settings > About > Next > Next on Palette's screen and checking that the statuses change properly with and without filament inserted. If you're still receiving this error afterwards, it is likely an issue with the homing switch, which is located under the cutter area, and we can send a replacement if needed.
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