Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hi Jens, we spoke about this over FB (https://www.facebook.com/groups/mosaic.u...), and we’ll have a replacement Opto and Opto T sent to you immediately.

Hey Josh, we spoke over Facebook and requested some additional information. I see that you’ve sent a follow-up e-mail, so we’ll continue our troubleshooting there.

Hi Mitchell, apologies for the confusion as we recently migrated our support centre. Concerning this issue, please send your .yml file to support@mosaicmfg.com. Also, is this for a calibrated print, or are you using one of the other print modes on Palette, such as Random, Gradient, Multi-spool, etc.?

Hey Juan, this sounds like an issue with the homing switch, which is located next to the cutter. Does this occur when you first load filament? Does this happen with all 4 drives? Would it be possible to share a video with us?

Hey Lee, are you using Slic3r when this happens? If so, please follow step 5 of this article: http://mm3d.co/slic3r

Hey Bob, I responded to your other thread, but please follow the steps in this article: http://mm3d.co/robo-plugin

Hey Bob, the R2 contains a Raspberry Pi inside, so a physical Hub is not necessary. You can follow the steps here to install the Hub plugins directly onto the Pi: http://mm3d.co/robo-plugin

At this time, Palette 2 isn't compatible with AstroPrint and will not connect directly to this software. Palette 2 will still work with printers that are connected to AstroPrint by manually loading the print files to your printer and Palette 2's SD cards. We will consider building this compatibility in the future. If you have a Raspberry Pi with OctoPrint, we'll be releasing the CANVAS Hub plugins. We don't have a plugin for AstroPrint at this time.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

CANVAS Hub connects your Palette 2 and printer wirelessly through a Raspberry Pi and OctoPrint system. If you already have a Raspberry Pi and OctoPrint setup for your printer, no CANVAS Hub is needed. You can simply install our plugin to your existing OctoPrint setup in order to create your own CANVAS Hub. CANVAS Hub connects to printers using a USB-B cable and some printers are listed on OctoPrint's compatibility page. Using CANVAS Hub, you can control aspects of your 3D printer and your Palette 2 from your computer: load and unload filament, jog your extruder, start a multi-material print, and access CANVAS Material Profiles from your Palette 2. Without Hub, you can still complete prints, but you would need to manually control these files through your printer and Palette 2 screens. To learn more about CANVAS Hub, see our blog post here.   If you have any additional questions, please send us a message at support@mosaicmfg.com

This would depend on the model of CANVAS Hub that you are using. OctoLapse compatibility would not be possible with the CANVAS Hub as this model uses a Raspberry Pi Zero W, which is not powerful enough to attach a camera and run OctoLapse while supporting OctoPrint. However, this would be possible with CANVAS Hub S as it contains a more powerful version of Raspberry Pi with OctoPrint. If you have your own Raspberry Pi, you can also download the CANVAS Hub plugins to create your own CANVAS Hub that is powerful enough to support a camera. To learn more about setting OctoLapse up with your CANVAS Hub S, please see here.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

Hi Jens, we spoke about this issue on FB and will send you a replacement Opto and Opto T immediately.

Hi Arrow, this is found in Chroma under the Transitions tab, “Don’t Purge Transitions”. Please note that this would cause the transitions to occur in the object. There are also a few transitioning alternatives available: mm3d.co/filament-waste

Hi Arrow, this is found under the Transition Tab, “Transition Method > Don’t Purge Transitions”. Please note that this will leave transitions in the print and will not leave clean transitions. There are also transitioning alternatives to the tower: mm3d.co/filament-waste

Hey Michael, we haven’t tested with the Method X, but currently it does not seem to be compatible since it doesn’t allow for non-proprietary filament.

Hey Dan, please follow the steps in this support article: mm3d.co/fwupdate-issue

Hi Allyson, this may be due to a broken homing switch, as it’s sending the wrong information to your Palette. On Palette’s menu, please go to “Settings > About > Next > Next” and check the status of the homing switch with and without filament inserted. If the status doesn’t change, please send us a message (support@mosaicmfg.com) and we can send you a replacement immediately.

Hey Jason, please run Steps Per Count under the Calibration menu on Palette+’s screen.

Hi Scott, yes, we are compatible with the Qidi XMax printer.

This may be due to a faulty thermistor. Could you please send us a message at support@Mosaicmfg.com with your mailing info and we can provide you with the proper replacements pieces.

Hey Jonathan, the center cover screw hole should align in both models. However, there is a plastic merger tab under the acrylic cover and if this is not aligned, it can cause some issues when trying to reinstall the screw.