Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

As Alina mentioned earlier, this is likely an issue with the homing switch. Please check that the tab on the homing switch is working properly. If a replacement is needed, please send us a message at support@mosaicmfg.com

Hey Emerson, we're sorry to hear that you had this experience, we'd be happy to return your unit to our offices and we'll attempt to fix it. If we're unable to, we'll send you a new unit. This, along with sending replacement parts for free, is part of our warranty: mm3d.co/p2warranty While we apologize for the delayed responses on the forums, please send all urgent matters to support@mosaicmfg.com and we'll get back to you within 24 business hours.

Hey Jay, we ship from two warehouses, one located in the US and the other in the EU. We do not have new units in our Toronto offices, so a pickup would not be possible.

Hey Ronny, at this time, it wouldn’t be possible with P3. However, I have forwarded this request to our team and it may be a possibility in the future.

Hey Kenneth, I would suggest increasing the Bowden tube length (mm3d.co/bowden) as this directly relates to the last piece of filament for your print. This is why we suggest over-estimating the Bowden tube length rather than under-estimating to ensure that you have enough at the end of your print to properly push the filament. I would suggest increasing this length by 50-100 mm to complete the calibration print, then you can adjust this value once you see how much is leftover from the print. We’ve also found that using the smallest outgoing tube (500 mm) usually works best with Bowden style printers as this minimizes the filament path.

Hey Dan, Palette 3 with air shipping would be $599 USD. Since we ship EU orders from the Netherlands, the VAT rate would be 21%. There would not be any additional taxes on the order.

Hi Roland, you can use the Ender 3 preset profile as a foundation for the Ender 5 and you’ll just need to make adjustments to the physical properties like the print bed area.

Hi Stephen, yes, we already have this feature for Palette 2 and you will also be able to do this with Palette 3.

Hey Ant, Palette doesn’t interface directly with Klipper, but it is compatible with printers that use this firmware.

Hey Robert, for the Palette+, you would need to use End of Spool mode: mm3d.co/end-of-spool

Hey Alexander, it looks like this printer uses a proprietary print software, do you know if it works with files created in Simplify3D, KISSlicer, or Slic3r?

@deeflu Please follow these steps: - Uninstall Canvas and Palette plugins from Octoprint.

- SSH into the RPi, if you are using Windows you can use PuTTY. You can also use an IP scanner to get the IP address from the RPi, using the IP address as the hostname to connect to. Once you have the IP address, copy and paste it into PuTTY as the host to connect to.

- Unless you have already configured your RPi login, the default id and password to access the Raspberry Pi is:piraspberry (if you haven’t reset your Hub, the password is your serial number in lowercase in this format: xxxx-ch

- Once the connection is established, please enter the following three commands separately.

a. sudo apt-get update

b. curl -L https://get.octoprint.org/py3/upgrade.py --output upgrade.py

c. python3 upgrade.py

- Once the Python update is complete, please reboot the RPi.Afterwards, reconnect to Octoprint and re-install both the Palette and Canvas plugins.

Hey Mike, sorry for the delay. Could you please try using your serial number as the password, with the format xxxx-ch and all in lower case? Please also feel free to email me directly (jonny@mosaicmfg.com) and I can respond to your inquiries much quicker.

Hi Romain, P3 is compatible with the CR10S but not the Zortrax as it uses a proprietary ZCode print file.

Hi Aeolus, thanks for sharing your experience, we’re sorry that you do feel this way. Based on the numerous interactions that we have with customers who have a Hub or Hub S, it is rare that a reset needs to be done, especially multiple times. We do still have Hub and Hub S units available, and we just recently released plugin updates (V3.0.1 for P2 and V3.0.3 for Canvas). We have seen that with recent OctoPrint updates it has caused some issues with the plugins, which is why we’re moving to a more stable system via Canvas to control your printer and Palette 3 instead of continuing to navigate around OctoPrint’s restrictions.

Concerning our support team, please feel free to send us a message at support@mosaicmfg.com and we’d be happy to help. We intend to continue to support Palette 2 users, and still provide support to V1/P+ users on a regular basis. We fully intend to continue supporting all of our customers, regardless of which generation of product that they own.

In the rare instance where you’ll need to reset multiple Hubs, you can SSH into the Hub and change the hostname, similar to these steps: https://pimylifeup.com/raspberry-pi-host...

Please send your GCode to us (support@Mosaicmfg.com) and we can examine what is causing the issue. Usually it is a setting that is not being read properly by Chroma, so please provide us with your GCode and the line where the error is occurring.

Hey Mike, currently it seems to be an issue with the OctoPrint update. To get around this while still using V3.0.3, please follow these steps:

- Uninstall Canvas and Palette plugins from Octoprint.

- SSH into the RPi, if you are using Windows you can use PuTTY. You can also use an IP scanner to get the IP address from the RPi, using the IP address as the hostname to connect to. Once you have the IP address, copy and paste it into PuTTY as the host to connect to.

- Unless you have already configured your RPi login, the default id and password to access the Raspberry Pi is:piraspberry

- Once the connection is established, please enter the following three commands separately.

a. sudo apt-get update

b. curl -L https://get.octoprint.org/py3/upgrade.py --output upgrade.py

c. python3 upgrade.py

- Once the Python update is complete, please reboot the RPi.Afterwards, reconnect to Octoprint and re-install both the Palette and Canvas plugins.

Hi Jason, currently it seems to be an issue with the OctoPrint update. To get around this, please follow these steps:

- Uninstall Canvas and Palette plugins from Octoprint.

- SSH into the RPi, if you are using Windows you can use PuTTY. You can also use an IP scanner to get the IP address from the RPi, using the IP address as the hostname to connect to. Once you have the IP address, copy and paste it into PuTTY as the host to connect to.

- Unless you have already configured your RPi login, the default id and password to access the Raspberry Pi is:piraspberry

- Once the connection is established, please enter the following three commands separately.

a. sudo apt-get update

b. curl -L https://get.octoprint.org/py3/upgrade.py --output upgrade.py

c. python3 upgrade.py

- Once the Python update is complete, please reboot the RPi.Afterwards, reconnect to Octoprint and re-install both the Palette and Canvas plugins.

Apologies for the inconvenience as we’re experiencing issues with V3.0.3 of the Canvas plugin. Please revert back to V2.3.3 at this time and we will have a new release shortly: https://gitlab.com/mosaic-mfg/canvas-plu...