Jonny Yeu

Is Palette 2 (Pro) and CANVAS Hub compatible with AstroPrint?

Do I need to buy the CANVAS Hub with Palette 2?

Can CANVAS Hub be used with OctoLapse?

Are Palette 2 and CANVAS Hub compatible with OctoPrint?

Are Palette 2 (Pro) and CANVAS Hub compatible with MatterControl?

Why is there not enough filament at the end of my print?

Which slicer programs can I use with Chroma?

Where can I find the Chroma software?

What is the difference between CANVAS and Chroma?

Can CANVAS be used locally?

Hi Mitchell, apologies for the confusion as we recently migrated our support centre. Concerning this issue, please send your .yml file to support@mosaicmfg.com. Also, is this for a calibrated print, or are you using one of the other print modes on Palette, such as Random, Gradient, Multi-spool, etc.?

Hey Juan, this sounds like an issue with the homing switch, which is located next to the cutter. Does this occur when you first load filament? Does this happen with all 4 drives? Would it be possible to share a video with us?

Hey Lee, are you using Slic3r when this happens? If so, please follow step 5 of this article: http://mm3d.co/slic3r

Hey Bob, I responded to your other thread, but please follow the steps in this article: http://mm3d.co/robo-plugin

Hey Bob, the R2 contains a Raspberry Pi inside, so a physical Hub is not necessary. You can follow the steps here to install the Hub plugins directly onto the Pi: http://mm3d.co/robo-plugin

At this time, Palette 2 isn't compatible with AstroPrint and will not connect directly to this software. Palette 2 will still work with printers that are connected to AstroPrint by manually loading the print files to your printer and Palette 2's SD cards. We will consider building this compatibility in the future. If you have a Raspberry Pi with OctoPrint, we'll be releasing the CANVAS Hub plugins. We don't have a plugin for AstroPrint at this time.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

CANVAS Hub connects your Palette 2 and printer wirelessly through a Raspberry Pi and OctoPrint system. If you already have a Raspberry Pi and OctoPrint setup for your printer, no CANVAS Hub is needed. You can simply install our plugin to your existing OctoPrint setup in order to create your own CANVAS Hub. CANVAS Hub connects to printers using a USB-B cable and some printers are listed on OctoPrint's compatibility page. Using CANVAS Hub, you can control aspects of your 3D printer and your Palette 2 from your computer: load and unload filament, jog your extruder, start a multi-material print, and access CANVAS Material Profiles from your Palette 2. Without Hub, you can still complete prints, but you would need to manually control these files through your printer and Palette 2 screens. To learn more about CANVAS Hub, see our blog post here.   If you have any additional questions, please send us a message at support@mosaicmfg.com

This would depend on the model of CANVAS Hub that you are using. OctoLapse compatibility would not be possible with the CANVAS Hub as this model uses a Raspberry Pi Zero W, which is not powerful enough to attach a camera and run OctoLapse while supporting OctoPrint. However, this would be possible with CANVAS Hub S as it contains a more powerful version of Raspberry Pi with OctoPrint. If you have your own Raspberry Pi, you can also download the CANVAS Hub plugins to create your own CANVAS Hub that is powerful enough to support a camera. To learn more about setting OctoLapse up with your CANVAS Hub S, please see here.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

Yes! CANVAS Hub (S) actually runs OctoPrint with a Raspberry Pi, so if your printer is already connected to OctoPrint via a Raspberry Pi, all you will need to do is install our CANVAS plug-ins. CANVAS Hub will make the printing process smoother as you'll be able to send files to both your Palette 2 and printer easily and wirelessly.   If you have any additional questions, please send us a message at support@mosaicmfg.com

At this time, Palette 2 isn't compatible with MatterControl and will not connect directly to this software. Palette 2 will still work with printers that are connected to MatterControl by manually loading the print files to your printer and Palette 2's SD cards. We will consider building this compatibility in the future. If you have a Raspberry Pi with OctoPrint, we'll be releasing the CANVAS Hub plugins. We don't have a plugin for MatterControl at this time.   If you have any additional questions, please send us a message at support@mosaicmfg.com.

Yes, we are compatible with this printer, but please note that we may not be compatible with some of the materials that it prints. For more information, please see our multi-material guide: mm3d.co/mm

Hey Voctor, there’s no way to start the outgoing and incoming motors are different times, but I would suggest re-running a Palette calibration using TPU (mm3d.co/calibrate-p2) and reviewing this blog post (https://www.mosaicmfg.com/blogs/news/pri...) if you’d like to print with flexible filament.

Hi KingWazzack, yes we are compatible with the Ender 5 Plus printer.

Hi Chris, this is not referring to the Bowden tube, but rather the outgoing tube that runs from Palette to your extruder. To clarify, the Palette should be positioned in such a way that the outgoing tube is able to move around the print area easily to reduce sharp bends in the tubing.

Hi Chris, Endurance mode would only be available on version 9.0.9 of firmware or later. This is mentioned in the linked article. While (0,0,0) works for the majority of PLA that we tested, it’s still recommended that you run Splice Tuning to find the optimal settings for your filament.

Hi Chris, yes, this is called the Loading Offset and is measured when you complete the calibration keychain print. Also, it is not recommended to use Palette without the outgoing tube as it constrains the filament, so if the provided extruder clip does not work for your particular extruder, I would recommend trying one from this collection: https://www.thingiverse.com/MosaicResour...

Hi Chris, we recommend flashing to the latest firmware in order to have the latest features and updates available.

Hi Chris, if your slicer settings are working fine, then please proceed to the next step.

Hi Chris, please feel free to reach out to our support team (support@mosaicmfg.com) and we’d be happy to provide some assistance if provided with some additional information. Please note that Palette doesn’t feed filament into your printer, but rather creates filament for your printer to pull from. Based on what you’ve shared, this sounds like a Loading Offset issue, which is measured at the beginning of the calibration print. If you’re not getting enough filament at the beginning of the print, I would suggest factory resetting your unit (mm3d.co/calibration-troubleshooting), then re-running the keychain calibration print and sharing pictures of the print and transition tower with us to examine (mm3d.co/newkeychain-troubleshooting).

Hi Chris, this covers both Bowden style and Direct drive printers. If you’re using a Direct drive printer, simply enter 0 as your Bowden tube length.