- 43 Screen Freeze Error - If you've received this during a print, communication was lost and the print should pause.
- 101 Communication Error - Please restart your Palette.
- 102 Incorrect Splice Core detected - This occurs if a Splice Core is used on a Palette 2 Pro or if a Splice Core Pro is used on a Palette 2. Please ensure that you're using the correct Splice Core for your version of Palette.
- 103 Runout detection error - This error occurs when there is an issue with the runout detection switches in Palette. Please check the connections using this article.
- 104 Homing switch error - Palette was unable to clear the homing switch during a splice.
- 111 Cut Error - Palette's cutter is not operating correctly. Please refer to this article to check the condition of your cutter blade.
- 112 Error clearing outgoing during startup - This error occurs if Palette detects that filament is not being cleared from the outgoing tube properly. Please remove the outgoing tube and ensure that the filament path is clear.
- 120 Buffer collapse - The buffer switch is triggered while a splice is being created and a warning is issued. Please check your print speed. If you're using a CANVAS Hub, please use the Slowdown during splice option in OctoPrint (SETTINGS > PLUGINS > PALETTE 2 > ENABLE ADVANCED OPTIONS > SAVE).
- 121 Buffer collapse - The buffer switch was unexpectedly pressed and a warning is issued. Please check filament path for jams.
- 301 Invalid PPM - Please run Palette Calibration.
- 302 Invalid SPC - Please run Palette Calibration.
- 311 Incorrect Major Version - There is an issue with Palette's firmware. Please re-flash the firmware on your unit.
- 312 Firmware update required - Please update your Palette's firmware.
We will constantly be updating this page with new errors. If you have any additional questions, please send us a message at support@mosaicmfg.com.
6 Comments
The first time I go to use the Palette 2S it gives me a 112 Error … Please manually clear filament from homing switch. WTF. How do I clear something that hasn’t been used yet. Are there any instructional repair videos available please.
Thanks
Jarrod
Jarrod Newman - Reply
Sorry to hear that, Jarrod! This may be related to your homing switch as it’s triggering improperly. Please send us a message at support@mosaicmfg.com with pictures of your homing switch and we can diagnose the issue.
Jonny Yeu - Reply
Having problems with TPU, it keeps jamming somewhere between the two extruders (incoming and outgoing) seems that the outgoing extruder is not pulling the filament in time and it jams. Is there a way to strart the outgoing extruder before the filament gets to it and pulls the filament before the incoming extruder starts?
Voctor Diaz - Reply
Hey Voctor, there’s no way to start the outgoing and incoming motors are different times, but I would suggest re-running a Palette calibration using TPU (mm3d.co/calibrate-p2) and reviewing this blog post (https://www.mosaicmfg.com/blogs/news/pri...) if you’d like to print with flexible filament.
Jonny Yeu - Reply
im having issues with my initial start up and trying to update firm ware it shows Screen board (1 of 3)- 100% and and error (opening COM3: access denied) when this comes up i can here something kinda make a snapping noise inside the palette and the sceen turns back on saying firmware update in progress i let it sit overnight incase it was actually updating but with no progress. i’ve unpluged and plugged it back in. im not sure were to go from here
Tyler Collisson - Reply
Hey Tyler, sorry to hear that you’re experiencing this issue. Could you please follow the steps in this article (mm3d.co/fwupdate-issue), and if you continue to experience issues, please send us a video of what is happening (support@mosaicmfg.com).
Jonny Yeu - Reply