- 43 Screen Freeze Error - If you've received this during a print, communication was lost and the print should pause.
- 101 Communication Error - Please restart your Palette.
- 102 Incorrect Splice Core detected - This occurs if a Splice Core is used on a Palette 2 Pro or if a Splice Core Pro is used on a Palette 2. Please ensure that you're using the correct Splice Core for your version of Palette.
- 103 Runout detection error - This error occurs when there is an issue with the runout detection switches in Palette. Please check the connections using this article.
- 104 Homing switch error - Palette was unable to clear the homing switch during a splice.
- 111 Cut Error - Palette's cutter is not operating correctly. Please refer to this article to check the condition of your cutter blade.
- 112 Error clearing outgoing during startup - This error occurs if Palette detects that filament is not being cleared from the outgoing tube properly. Please remove the outgoing tube and ensure that the filament path is clear.
- 120 Buffer collapse - The buffer switch is triggered while a splice is being created and a warning is issued. Please check your print speed. If you're using a CANVAS Hub, please use the Slowdown during splice option in OctoPrint (SETTINGS > PLUGINS > PALETTE 2 > ENABLE ADVANCED OPTIONS > SAVE).
- 121 Buffer collapse - The buffer switch was unexpectedly pressed and a warning is issued. Please check filament path for jams.
- 301 Invalid PPM - Please run Palette Calibration.
- 302 Invalid SPC - Please run Palette Calibration.
- 311 Incorrect Major Version - There is an issue with Palette's firmware. Please re-flash the firmware on your unit.
- 312 Firmware update required - Please update your Palette's firmware.
We will constantly be updating this page with new errors. If you have any additional questions, please send us a message at support@mosaicmfg.com.
18 Comments
The first time I go to use the Palette 2S it gives me a 112 Error … Please manually clear filament from homing switch. WTF. How do I clear something that hasn’t been used yet. Are there any instructional repair videos available please.
Thanks
Jarrod
Jarrod Newman - Reply
Sorry to hear that, Jarrod! This may be related to your homing switch as it’s triggering improperly. Please send us a message at support@mosaicmfg.com with pictures of your homing switch and we can diagnose the issue.
Jonny Yeu - Reply
Having problems with TPU, it keeps jamming somewhere between the two extruders (incoming and outgoing) seems that the outgoing extruder is not pulling the filament in time and it jams. Is there a way to strart the outgoing extruder before the filament gets to it and pulls the filament before the incoming extruder starts?
Voctor Diaz - Reply
Hey Voctor, there’s no way to start the outgoing and incoming motors are different times, but I would suggest re-running a Palette calibration using TPU (mm3d.co/calibrate-p2) and reviewing this blog post (https://www.mosaicmfg.com/blogs/news/pri...) if you’d like to print with flexible filament.
Jonny Yeu - Reply
im having issues with my initial start up and trying to update firm ware it shows Screen board (1 of 3)- 100% and and error (opening COM3: access denied) when this comes up i can here something kinda make a snapping noise inside the palette and the sceen turns back on saying firmware update in progress i let it sit overnight incase it was actually updating but with no progress. i’ve unpluged and plugged it back in. im not sure were to go from here
Tyler Collisson - Reply
Hey Tyler, sorry to hear that you’re experiencing this issue. Could you please follow the steps in this article (mm3d.co/fwupdate-issue), and if you continue to experience issues, please send us a video of what is happening (support@mosaicmfg.com).
Jonny Yeu - Reply
Missing SPC, Error #:241 On Palette+ Any suggestions?
Jason Brice Reynolds - Reply
Hey Jason, please run Steps Per Count under the Calibration menu on Palette+’s screen.
Jonny Yeu - Reply
Error code 112 says clean from homing switch. Nothing is there
Allyson - Reply
Hi Allyson, this may be due to a broken homing switch, as it’s sending the wrong information to your Palette. On Palette’s menu, please go to “Settings > About > Next > Next” and check the status of the homing switch with and without filament inserted. If the status doesn’t change, please send us a message (support@mosaicmfg.com) and we can send you a replacement immediately.
Jonny Yeu - Reply
112 Error clearing outgoing during startup, I am in the same boat….two prints and now it can not be used, and there isn’t any detailed level on how to troubleshoot the problem.
Chris Collins - Reply
Hi Chris, please use the Motion controls (mm3d.co/Motion) to move a piece of filament through your unit to ensure that there's no debris blocking the filament path. Please also check the statuses of your switches by going to Settings > About > Next > Next on Palette's screen and checking that the statuses change properly with and without filament inserted. If you're still receiving this error afterwards, it is likely an issue with the homing switch, which is located under the cutter area, and we can send a replacement if needed.
Jonny Yeu - Reply
Hi i got this error when trying to updat my Palette S2 PRO “Error (Opening COM9: Access denied) “ any ideè ?
Helge Wichstad - Reply
Hi Helge, please follow the steps in this support article: mm3d.co/fwupdate-issue
Jonny Yeu -
Dear Mosaic Support,
I started getting the error 112 after clearing a filament jam and now the screen freezes whenever I try to print, or to calibrate the palette or perform splice tuning from the settings. The Palette is unresponsive and the only way to wake it up is to switch the power off and on again.
I cleaned all the 4 filament paths and the out drive and I am sure there is no small pieces of filament.
I followed one of the instructions posted by “Jonny Yeu - 11/10/2020” on this website and checked the status of the Homing switch from “Settings > About > Next > Next” on the Palette.
I found out that the Homing Switch status was “Pressed” whether there is a filament inserted or not.
Would you please advise what I should do next, and whether you can send me a replacement switch as suggested by the solution listed by Jonny Yeu - 11/10/2020 on your support website.
I have sent an email to your address (support@mosaicmfg.com), and attached some snapshots of the Palette 2 screen "About” status.
Majdi Alqahtani
Majdi AlQahtani - Reply
Thanks for sharing, Majdi. We’ll respond via e-mail and have a replacement switch sent to you immediately.
Jonny Yeu -
Really??? I had to buy mine. Also, had trouble finding a supplier that had spare parts, that shipped to PR. The sensors that you use are kind of fragile, so if you put in a filament and have to use any kind of force, it will damage the sensor. Still wondering why the buffer sensor got stuck??? Those sensors are really not the best. Also, you shipped me the Palette 2S, but you can’t ship me parts? No BUENO!!!
Voctor Diaz - Reply
Hi Voctor, did you reach out to our team at support@mosaicmfg.com? We do provide spare parts if the unit is still under warranty: mm3d.co/p2warranty
Jonny Yeu -