Dear Mosaic Support,
I started getting the error 112 after clearing a filament jam and now the screen freezes whenever I try to print, or to calibrate the palette or perform splice tuning from the settings. The Palette is unresponsive and the only way to wake it up is to switch the power off and on again.
I cleaned all the 4 filament paths and the out drive and I am sure there is no small pieces of filament.
I followed one of the instructions posted by “Jonny Yeu - 11/10/2020” on this website and checked the status of the Homing switch from “Settings > About > Next > Next” on the Palette.
I found out that the Homing Switch status was “Pressed” whether there is a filament inserted or not.
Would you please advise what I should do next, and whether you can send me a replacement switch as suggested by the solution listed by Jonny Yeu - 11/10/2020 on your support website.
I have sent an email to your address (firstname.lastname@example.org), and attached some snapshots of the Palette 2 screen "About” status.
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