Thomas Quappe

I checked along these service instructions - it's O.K., but how to eliminate a very big deviation of the head - , as my ELEMENT has?

Hoping for a very simple solution!

Thomas

Hi,

my name is Thomas and i am trying to start up with Palette 2s and the canvas hub S since 2 months in vain.

Is there any complete structured explanation, starting from connection of the components up to the the aligning of the Palette 2 s written in german language?

Which dealer in Germany, resp. german language, offers a complete interactive “first step guide” from connecting the components, installing software / driver up to printing the first parts for “DUMMIES”?

I got desperate, because i am unable to connect the mosaic / Palette - system with my PC and QIDI X-Plus.

I need local help or german speeking help!!!

Hoping for your help

Thomas

t.quappe@quappe-engineering.de

Hi!

It’s Thomas again. You say, that i should remove all USB-connections, except that one for Mosaic.

But how should i use mouse and tastature? That’s impossible!!

What to do????

Hi,

it’s Thomas again!

I can’t remove all USB-connections, because i won’t have an tastature and mouse! What to do?

For your knowledge: i am using Windows 10 Pro, latest update.

Hi,

it’s Thomas again. I eliminated all USB-plugs, except the necessary ones for tastature and mouse.

Got the same error as described before!

Please help, what to do?

Hi,

i am Thomas and just have received the Palette 2S Pro.

Now i am trying to get the actual operating software, but this doesn’t work.

The response is:

Screen Board (1 of 3 Initializing): Error (Opening COM3: Access denied)

What to do?

Hi - i am Thomas

Is it compatible to the QIDI X-Plus? Does it work as QIDI X-Pro?