Fatima Kassim

Hi Brent, thanks for bringing this to our attention. How long have you been getting this error and what is your Canvas username so we can look further into this for you. Thanks!

Hi Paul, thanks for bringing this to my attention I apologize for any inconvenience this has caused you. We have shared this with our engineering team to look into and hopefully we’ll have an answer for you soon!

Hi Sascha, thanks for bringing this to my attention. Please take a look at this guide for how to factory reset a Hub: Canvas Hub (S) Factory Reset

Hi Dave, thanks for the suggestion! I will bring this up with the Palette team to see if this is possible to add in a future update

Hi Ryan, I’ve had a look at the specs for those printers and from what I can see they seem to be compatible with Palette! Palette has 3 requirements for compatibility: accepts non-proprietary filament which is 1.75 mm in diameter, recognizes files sliced in Slic3r/PrusaSlicer or CANVAS, and has open access to filament feed.

Hi Sascha, you can add suggestions for features you want to see implemented on Canvas here: https://github.com/MosaicManufacturing/c...-issues/issues our Canvas team will take a look at it!

Hi Kevin, this issue is caused by their extrusion multiplier being set to 1% instead of 100%. fixing this setting should resolve everything!

Hi Brent, When you try to reset your P3P, is it stuck on the spinner on the screen? Try doing a full power cycle and then try factory resetting it.

Hi, Please take a look at this guide for how to remove a filament jam from the splice core: Remove a Filament Jam from Splice Core

Hi Freddy, thanks for bringing this to our attention. This may be an issue with the homing switch, try going to Settings > About > Next >Next to see if the switches are responding properly