Fatima Kassim

Hi Nate, I apologize for any frustration you’ve been experiencing using Palette. Please email us at support@mosaicmfg.com to setup a video call over Google Meet so someone on our support team can help you setup your printer and start a print!

Hi Sven, I’m sorry to hear you’ve been having a frustrating experience. We normally don’t recommend using Palette for single colour prints unless you’re using multi-spool mode. It would actually be better to load filament directly to your printer in this case and use Octoprint with your printer only as Palette 3 isn’t compatible with Octoprint. Secondly, what printer are you using, some models are only compatible with Palette in Accessory mode not Connected mode. Accessory Mode with Palette 3

Hi Raul, just to confirm is this happening only after splicing or before and if it happens before the filament goes through the splice core does this happen when you load filament into all the drives on your unit?

Hi Dan, please have a look at this guide on how to use Palette in Random Mode: Random Mode

Hi Raul, try previewing the print and changing the tool path colouring to show what kind of path it is, that could help with seeing what settings are affected. Under print preview>tool index

Hi Charles, please take a look at this guide on how to add a printer profile: Adding a Printer Profile

Hi Emily, if you haven’t already done so I would recommend using the small outgoing tube for your print, the 500mm one

Hi Regulus, the Flashforge Creator Pro doesn’t handle standard GCode files and we can’t operate with it in connected mode unfortunately. Accessory mode is the only way at the moment that P3 would support this printer. Here’s a guide on Accessory Mode you can take a look at: Accessory Mode with Palette 3

Hi Sun, thanks for reaching out! Just to confirm are you running the latest firmware on your Palette? If not I would advise you to upgrade your firmware and trying the print again. If you’re already using the latest firmware please send us the logs from your unit to support@mosaicmfg.com

Hi Anders, thanks for bringing this to my attention I apologize for the inconvenience this has caused you. Would you be able to send the logs from your Palette to support@mosaicmfg.com. Here is how you can access the logs from your unit: Logging on Palette 3