Fatima Kassim

Hi Sun, thanks for reaching out! Just to confirm are you running the latest firmware on your Palette? If not I would advise you to upgrade your firmware and trying the print again. If you’re already using the latest firmware please send us the logs from your unit to support@mosaicmfg.com

Hi Anders, thanks for bringing this to my attention I apologize for the inconvenience this has caused you. Would you be able to send the logs from your Palette to support@mosaicmfg.com. Here is how you can access the logs from your unit: Logging on Palette 3

Hi Caleb, thanks for bringing this to my attention I apologize for the inconvenience this has caused you! Would you be able to check if the pogos on the splice core are pointing upright?

Hi TJ, would you be able to send us the logs from your Palette to support@mosaicmfg.com so we can have a look at them? Here is how to access the logs: Logging on Palette 3

Hi Dee, you aren’t able to setup accessory mode to work with multiple printers unfortunately. You will have to create printer profiles for each printer.

Hi Simon, sorry to hear about these issues you’re having. Would you be able to check if the encoder wheel on your unit is working, it may not be turning properly which may be why you’re getting the no pings detected message on your Palette.

Hi Casey, you can put in a feature request for Canvas here: https://github.com/MosaicManufacturing/c...-issues the Canvas team will have a look at your request and may be able to implement it in the future!

Hi there, would you be able to send over the logs from your unit to support@mosaicmfg.com. Here is how you can access the logs on your Palette: Logging on Palette 3

Hi Elmo, that’s a great question but unfortunately you are only able to download the g-code file in a zip file. I apologize for any inconvenience this may cause you.

Hi Graeme, I apologize for any difficulty this has caused you. Would you be able to send us the logs from your Palette to support@mosaicmfg.com so we can take a closer look at what may be causing this issue.