Devices and Software FAQ

What devices can be connected?

Devices are an all encompassing term for Mosaic products that can be interfaced through online connectivity. When linked to a Canvas account, a dashboard with print progress, logging and printer/Palette controls becomes available under the Devices menu. Compatible devices include:

Canvas Hub (S) and DIY Hubs (OctoPi)

Palette 3 (Pro)

Element and Element HT

Photo below: Device dashboard for linked P3P.

How are printer profiles used?

Printer profiles are considered as separate entities to Mosaic devices, and these are managed through the printer profiles menu.

Changes to printer profiles and the style profiles within them will be saved separately from devices.

When is an Internet connection required?

Creating a setup and managing devices are enabled with an Internet connection. The Internet connection is required for slicing, connecting devices to Canvas, and to control printer and Palette from the Devices page.

Can I still use Octoprint?

If you are using Palette 2, yes. Print progress and controls are available both through Octoprint and the Canvas device dashboard.

For Palette 3, Octoprint is not currently compatible. Printer and Palette controls are available through Canvas once Palette 3 is connected.

Is Klipper compatible?

Yes, Klipper is compatible for Palette 2 in connected mode.

For Palette 3, the printer can be used in accessory mode. Connected mode compatibility is not available at the moment.

How do I use smartloading?

After you finish the calibration print smart-loading will be available. This amount to load is based on the loading offset (length from Palette encoder to printer nozzle) established during that calibration print. Extrude filament 5mm at a time until you see the blue bar appear on Palette’s screen, this will indicate that the filament is loaded before the smart-load can start. Use the smart-load button on Palette to automatically load filament to the nozzle.

Can I still use splicing slowdown?

Yes on Palette 2 and 3 (Pro), you can still use splicing slowdown when printing in connected mode. On Palette 3, this is built into the screen's printer settings, and on Palette 2 this is available on the Palette plugin in Octoprint.

How do I switch from single color to Palette printing?

Using only one color on the model will not generate a transition tower upon preview, and only a G-Code file will be generated.