Update Element Firmware

Written By: Mosaic Support (and one other contributor)

Comments: 6
Favorites: 2
Completions: 1

Difficulty

Moderate

Steps

Time Required

Suggest a time??

Step 1 Install Material Pods to Element

Insert two of your available Material Pods into the receivers, but not more. The firmware for these Material Pods will also be updated, if applicable.

Insert two of your available Material Pods into the receivers, but not more. The firmware for these Material Pods will also be updated, if applicable.
Having more than two Material Pods installed may affect the main firmware update.
After the main firmware update completes, other Material Pods can be updated individually - see step 4.

Step 2 Check for New Releases and Update from Cloud

On Element's menu, go to Settings > About > Updates.

On Element's menu, go to Settings > About > Updates.
New release versions will display here, and the option to update from Cloud will be available if Element is connected to the Internet.
Select Update from Cloud to proceed with the firmware update.
Please do not power off Element or unplug the power during the update.

I have tried to update no less that 5 times in the last 2 days. Emailed support and have had zero response. Very disappointed that I spent over $10k for a garbage printer. "Contact support for the latest firmware"???? Why do my $200 machines work great and the firmware is readily available?

Burak Uzman - Sep 26, 2024 Reply

Hi Burak, I'm sorry to hear that you're having these issues. I've checked our inbox but I don't see any emails from you. I'll reach out to you now about how to fix this issue.

Jonny Yeu - Sep 27, 2024

Hi Valentin, the update should be less than an hour. If it's running longer than that, we would suggest power cycling your Element.

Jonny Yeu - Mar 22, 2024 Reply

How long can the update take ?

valentin Court - Mar 21, 2024 Reply

Step 3 How to Update Firmware using USB Drive

Contact your Account Manager or support@mosaicmfg.com for the latest firmware release.

Contact your Account Manager or support@mosaicmfg.com for the latest firmware release.
Keep file zipped.
Transfer the firmware zip folder to a USB drive, insert into Element's USB port.
Select Update from USB on the Settings > About > Updates screen.
Please do not power off Element or unplug the power during the update.

Step 4 Updating Material Pods Individually

After the main firmware update has been completed, more Material Pods can be installed and updated individually, under the Materials > Details menu. Here, an update is available for the Material Pod in slot 8.

You will not need to update Material Pods after every update for the main unit. If new Material Pod firmware is available, the update icon will be shown.

After the main firmware update has been completed, more Material Pods can be installed and updated individually, under the Materials > Details menu. Here, an update is available for the Material Pod in slot 8.
You will not need to update Material Pods after every update for the main unit. If new Material Pod firmware is available, the update icon will be shown.
Material Pods should be updated at a maximum of two at a time