Tools
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Please note the orientation of the SD card when inserting into Palette. When you're looking at Palette's screen, the Mosaic Logo should be facing you when inserting into your Palette. Please also check that the lock is off.
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We also want to check that the MAF file was processed and transferred correctly. Please re-slice and download the MAF file to your SD card and try to load it to your Palette 2.
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To check if this is an SD card issue, please re-format your card and reload the files. Please also check the MAF file on other SD cards.
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If you're still not able to read the files properly, we can check the connection of the SD card reader to the electronics tray as a last resort. Please follow these steps to remove Palette's bottom casing and access the electronics board. Unscrew the top electronics board to access the blue ribbon that you see in the picture below.
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We want to test the connection of this ribbon, so please pull this ribbon up and out, then replace it to see if this helps with the SD card issue.
I had this issue, one time it randomly worked, now it won't read the card again. I have followed all of the steps listed and it still does not work. Any other ideas. I have tried multiple cards, have re-updated the firmware, can view the card contents on other devices, have loaded only files I have already worked on to the card too ensure no corruption and have reformatted the SD cards. I love the palette when it works but these SD issues are frustrating
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If you have any additional questions, please send us a message at support@mosaicmfg.com.
If you have any additional questions, please send us a message at support@mosaicmfg.com.
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