Print Head Disconnection Troubleshooting

Power off Element using the switch at the back, and uninstall the Print Head

Check that the connectors on the side of the side of the Print Head are not loose.

Reinstall the Print Head, ensuring the thumbscrews are fully tightened and the Print Head cannot wiggle at all. Check for Print Head connection again afterwards

If the Print Head is now recognized, you can continue printing. Monitor for this issue moving forward

If the issue persists, now repeat Step 1 using a different Print Head, if you have one. For the purpose of testing, you can use an LT or HT Print Head

If the new Print Head connects, this indicates an issue with the original Print Head.

If the new Print Head does not connect either, proceed to Step 3

Take a picture of the connectors on the back of the Print Head and share with your Account Manager, or support@mosaicmfg.com

Turn off Element and remove the Print Head. Inspect the POGO pins on the fixed end PCB. Are they all undamaged, straight, and the same height? If yes, proceed to Step 4

If no, or if unsure, take a picture and share with Mosaic Support at support@mosaicmfg.com.

Inspect the back of the fixed end mount. Is the FFC (flexible flat cable) inserted into the connector straight, and is the latch pushed down flat?

Try reseating the FFC and checking the connection again. Remove and reinstall the FFC gently, without using force.

Does the FFC look damaged at all - for example, is it frayed, with the two sides of the cable coming apart?

Take a picture and share with Mosaic Support at support@mosaicmfg.com, as replacement parts may be needed.