Introduction
Mosaic devices can be connected to Canvas using an activation code.
Support is currently available for:
- Palette 3, Palette 3 Pro
- Palette 2 (Pro), Palette 2S (Pro) in connected mode
- Canvas Hub (S)
- DIY Hubs
For Palette 3 users, the following guide will help with connected your Palette to Canvas once it has been connected to the Internet.
For Palette 2 users, the following guide is intended for users who have already setup their Canvas Hub (S) or DIY Hub and have connected to the Internet.
Future instructions will be provided for Element, and Element HT.
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Connect Palette 3 to the Internet following Steps 1-2 here.
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When powering on Palette 3 for the first time, you have the option to connect to Canvas using an activation code during the initial setup.
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If the Canvas connection is skipped during the initial setup, this option to get the activation code is still available from the Status Bar > Link to Canvas
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Once Palette gives you a code to connect, login to Canvas and visit this link on another computer: canvas3d.io/connect. This is also available from the main menu > Devices > Connect device.
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Enter the activation code beside Online devices. Palette should now be connected to your Canvas account!
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Insert wisdom hConnect to Octoprint by visiting the Canvas Hub (S) serial number url (e.g. xxxx-ch-canvas-hub.local/) or the IP address for the device.ere.
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Update Canvas plugin to v3.0.0.
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Restart Octoprint, and click on Canvas plugin tab. Click on "Get activation code."
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Copy the activation code and visit Canvas to enter the code.
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On Canvas > Devices, a green indicator light will display next to the hub name if it's linked and connected.
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On the Canvas plugin in Octoprint, you should be able to see your Canvas username under Linked Account, and Connection Status: Connected to Canvas and account linked
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Please see here for troubleshooting.
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If you have any additional questions, please send us a message at support@mosaicmfg.com
If you have any additional questions, please send us a message at support@mosaicmfg.com
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15 Comments
I have a Palette 3 Pro. I am trying to get it connected to Canvas. When I click on “Link to Canvas” on the Palette, I keep getting the following message… “Unable to connect to Canvas and retrieve Activation Code”. I’ve updated to the latest firmware and have rebooted the Palette many times. It is connected to Wi-fi which is working (it will check for a firmware update over wi-fi and tell me that I have the latest). Any suggestions?
Hey I got the same problem. What is the solution to the problem? I can see the Serial number.
Hey Tim, could you please check the About screen and see if your unit’s serial number is appearing?
Hi,
my name is Thomas and i am trying to start up with Palette 2s and the canvas hub S since 2 months in vain.
Is there any complete structured explanation, starting from connection of the components up to the the aligning of the Palette 2 s written in german language?
Which dealer in Germany, resp. german language, offers a complete interactive “first step guide” from connecting the components, installing software / driver up to printing the first parts for “DUMMIES”?
I got desperate, because i am unable to connect the mosaic / Palette - system with my PC and QIDI X-Plus.
I need local help or german speeking help!!!
Hoping for your help
Thomas
t.quappe@quappe-engineering.de
Hey Thomas, sorry to hear that you’re having issues with the setup process. We don’t have a German version, but you could reach out to one of our German resellers (mm3d.co/resellers) who may be able to talk you through the process. You could also Google translate this page. If you have any questions about setup, please let us know and we can guide you in the right direction!
