Device Connection Troubleshooting

I don’t see an option to get an activation code.

Please check that the Canvas plugin has been updated to version 3.0.0.

My device in Canvas is showing a yellow light.

This indicates that your Canvas account was successfully linked, but the device may be offline. Visit Octoprint to check that the hub device is connected to a WiFi network from Settings > Network Connection.

I can’t see where or how to connect to either my printer or Palette.

After you have created a setup, double click on it to view the controls. If your hub device shown has an arrow button next to it, click on it to activate the device. You should see a USB button appear between the hub and your printer and/or Palette connection

I’m having trouble connecting to my printer and Palette.

Please try:

• Restarting Octoprint
• Powercycle printer or Palette
• Connect to each device’s port by manually selecting it

If the above doesn’t resolve the issue, please visit Octoprint and send the mosaic.log and Octoprint.log (Settings > Logging) to support@mosaicmfg.com