Filament Pathway Inspection and Clearing

The entire filament pathway of Element comprises the Material Pods and Receiver tubes, Palette X, the Microbuffer, and the Print Head

This is the same for an Element in Array, but the arrangement and distances are different

If there is an obstruction in the filament pathway causing time out/filament feed errors at the start of prints, you'll need to inspect the pathway and clear the obstruction

Take off the Print Head cover, and inspect the Print Head and PTFE tube leading to the Print Head

If there is filament still here, clear it using Element's screen, under Controls > More > Clear Filament Path

If filament cannot be cleared using the Controls, it can be cleared manually: heat the nozzle, then disconnect the tube from the Print Head using the quarter-turn mechanism at the top. You should be able to pull the filament out of the Print Head

Once the filament is cleared, powercycle, remove and reinstall all Material Pods before printing again

If there is no filament at the Print Head, we need to inspect the rest of the filament pathway. Remove any Material Pods in use

Remove the cover from Palette X using the thumbscrews

Manually feed filament through the Material Pod slots

Inspect Palette X to see if the filament reaches the Palette X area

If filament does not reach Palette X, this likely indicates that the receiver tube leading from the Material Pod to Palette X has come loose. Contact your Account Manager, or support@mosaicmfg.com, for assistance

Next, inspect for obstructions in Palette X. Take off the Palette X cover using the thumbscrews, and inspect for any filament caught in any of the channels using a flashlight

The merger flags should all be in the down position; if any are in the up position, this indicates that filament is caught below

If you don't see any filament, manually push filament through all the Material Pod slots and feel for resistance. If filament gets caught at the cutter, proceed to Step 6 below

If there is filament caught in Palette X, you can disconnect the outgoing tube (push up on the collet while pulling the tube down) and then use filament to push the piece of filament out. Reconnect the outgoing tube afterwards

If there is no obstruction or resistance anywhere in Palette X, make sure that the outgoing tube is fully inserted and seated properly

Disconnect the outgoing tube (push up on the collet while pulling the tube down) and then reinsert

If you can't push filament through the cutter, it's likely not homed properly

Perform a cut operation under Controls > More > Cut Filament, then try pushing filament through again

You can try snipping the end of the filament at a 45 degree angle to help it pass through the cutter

If you're still unable to push filament through the cutter, please record a video of the cutter from below when doing a cut operation, so the white stripe is visible. Share this with your Account Manager or support@mosaicmfg.com. At the end of the cut operation, half of the white stripe should be visible from below

If filament is able to move through Palette X, but does not reach the Print Head or PTFE tube, this indicates that it's getting caught in the Microbuffer, behind the back panel

Measure how much filament you can push through from a Material Pod slot until you feel resistance. We can use this measurement to confirm that it's in the Microbuffer

Please share this information with your Account Manager or support@mosaicmfg.com, so we can help you clear this