v1.3.1

Minor Versionm

by Adalyn Ordono

Connect Palette 3 to Internet and Canvas

Written By: Mosaic Support (and 2 other contributors)
  • Comments: 6
  • Favorites: 2
  • Completions: 8

Difficulty

Moderate

Steps

5

Time Required

00:05:00

Sections

1

Introduction

In this guide you will learn how to:

  • Connect Palette to the Internet using Wi-Fi on Palette 3, WiFi and ethernet on Palette 3 Pro.
  • Toggle Wi-Fi on/off, disconnect and forget Wi-Fi networks.
  • Connect Palette to your Canvas account.

  1. During the initial setup, after accepting the Terms of Service you can connect to the internet. Connecting Palette 3 to the Internet will allow for firmware updates to be completed wirelessly, and will make printer profile presets available. Additionally, it will allow you to connect Palette to your Canvas account.

    • During the initial setup, after accepting the Terms of Service you can connect to the internet.

    • Connecting Palette 3 to the Internet will allow for firmware updates to be completed wirelessly, and will make printer profile presets available. Additionally, it will allow you to connect Palette to your Canvas account.

    • There are two options for connecting to the internet: Wi-Fi (Palette 3, Palette 3 Pro) or Ethernet (Palette 3 Pro only).

    • If you skip connecting to the Internet during the initial setup, you can always connect from the side menu later.

  2. To connect to Wi-Fi: Tap Wi-Fi and choose an existing network from the list, or manually add a network using an SSID and a password. In case there are issues connecting to Wi-Fi during this initial setup, this can be skipped and entered again from the side menu. Wi-Fi options from the side menu include toggling the Wi-Fi on/off, disconnecting and forgetting networks if needed.

    • To connect to Wi-Fi: Tap Wi-Fi and choose an existing network from the list, or manually add a network using an SSID and a password.

    • In case there are issues connecting to Wi-Fi during this initial setup, this can be skipped and entered again from the side menu.

    • Wi-Fi options from the side menu include toggling the Wi-Fi on/off, disconnecting and forgetting networks if needed.

  3. Ethernet connection is available on Palette 3 Pro.

    • Ethernet connection is available on Palette 3 Pro.

    • To Connect to Ethernet: Click Ethernet to connect using an ethernet cable, and insert the cable into the port.

    • Once an ethernet cable is plugged in, Palette 3 will automatically proceed with the Ethernet connection over Wi-Fi.

    • If you skip this step during the initial setup, an Ethernet connection can be established at anytime by plugging in the cable.

  4. Once your Palette is connected to the Internet, you will be able to login to your Canvas account. A Canvas account can be created here. Connecting Palette to your Canvas account (with Internet) will allow for prints to be sent and monitored from Canvas.

    • Once your Palette is connected to the Internet, you will be able to login to your Canvas account.

    • A Canvas account can be created here. Connecting Palette to your Canvas account (with Internet) will allow for prints to be sent and monitored from Canvas.

    • If you skip connecting to Canvas during the initial setup, you can always connect your Canvas account from the side menu later.

    • Click Link to Canvas. This will provide you with an activation code to connect Palette to Canvas

  5. An activation code is generated on Palette. Enter the activation code beside Online devices. Login to Canvas on another computer and visit: canvas3d.io/connect. This is also available from the Main menu > Devices > Connect device. Palette should now be connected to your Canvas account!

    • An activation code is generated on Palette.

    • Enter the activation code beside Online devices. Login to Canvas on another computer and visit: canvas3d.io/connect. This is also available from the Main menu > Devices > Connect device.

    • Palette should now be connected to your Canvas account!

Conclusion

If you have any additional questions, please send us a message at support@mosaicmfg.com.

8 other people completed this guide.

Author

with 2 other contributors

Mosaic Support

Member since: 04/02/2020

3,937 Reputation

152 Guides authored

4 Comments

Hi

i have issue to connect to Wifi, it can not show any network at all....

i have tried to troggle wifi on/off and resett my palette 3 pro butt nothing at all...

i can connect to eternet and there is no problem i can se it on canvas butt not true Wifi ???

my firmware is 22.08.11.0 and it has worked beafore...

i had it turned off when i dont use it...

Christer Persson - Reply

Hi @pcchrister, can you send a short video of what you are seeing on your WiFi screen to support@mosaicmfg.com? We'll look into this for you, thank you.

Adalyn Ordono -

When our district set up our Palette 3 Pro, we ran into some issues with internet and printer connections.

The Palette has not connected to our wifi or by use of ethernet connections.

I can not connect the Palette to our printers. I have attempted to create a connection to the following printers: Creator Pro and Dremel 3D45.

Any suggestions or assistance would be greatly appreciated.

Ron Aukerman - Reply

Hi Ron, at this time, we are unable to run in connected mode with either the Creator Pro or Dremel 3D45 printers. You would still be able to print with them in Accessory mode: mm3d.co/p3-accessory

Jonny Yeu -

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