Palette 3 Error Codes
If there is an error displayed on your Palette 3's screen, please consult the chart below. If you have any further questions, please contact us at support@mosaicmfg.com!
| System | Error Code | Description | Cause | Solution |
|---|---|---|---|---|
| Cam | 100 | Could not home cam | Stepper skipping/slipping, proximity not working | Try homing cam in X-ray mode |
| 101 | Could not select the input (move from input x to y) | Stepper skipping/slipping, proximity not working | try homing cam in X-ray mode | |
| Cutter | 110 | Palette could not perform a cut | Motor not connected, proximity not working | Try cutting in X-ray mode |
| 111 | Could not home the cutter | Motor not connected, proximity not working | try cutting in X-ray mode | |
| 112 | Direct Cutter (DC) Motor Stall | The DC motor experienced a lot of resistance cutting, potentially a jam | Try cutting in X-ray mode | |
| Printing | 130 | Timeout homing ingoing when advancing the input | Likely due to ingoing filament slipping out of the unit | Ensure filament is not tangled and is in correct position relative to Palette |
| 131 | Timeout homing outgoing when aligning the outgoing filament during splicing | Broken splice, splice jam, bad end cut | Inspect the splicing area of unit for any abnormalities | |
| 132 | Filament path blocked (on startup) | One of the two homing switches is active, even when trying to clear the filament, this could be a piece of filament stuck in between the cutter and outgoing drive | Inspect splicing area for any filament left in the splicing zone, and remove it | |
| 133 | Filament not cleared from palette | We detect 2cm of encoder movement before filament should have reached the encoder, this is due to filament still being in the buffer when a print is started | Ensure filament is cleared from Palette (If Palette clears filament on startup, the filament must then be removed from Palette before proceeding) | |
| 134 | Pings dropped below 50% | If the last two pings are below 50% when we throw this error. It is most likely due to a broken splice in the buffer/outgoing tube, or the extruder is jammed. The printer will most likely have been air printing for a bit | Inspect buffer tube and extruder, if there is a gap in the filament, a broken splice occurred in the buffer/outgoing tube. If the filament reaches the extruder, it is probably jammed on a splice. | |
| Printing (runout detection enabled) | 135 | Timeout advancing the input | Palette unable to drive the filament past the cutter | Please inspect the cutter and splicing area for abnormalities. If none are found send us a video of your unit splicing to support@mosaicmfg.com. |
| MSF Parsing | 140 | Historical Modifier Parsing Error | The following errors would come from an invalid mcfx/mafx file | Please send the file to support@mosaicmfg.com to inspect. |
| 141 | Loading Offset Parsing Error | |||
| 142 | Tube Length Parsing Error | |||
| 143 | Num Splices Parsing Error | |||
| 144 | Num Pings Parsing Error | |||
| 145 | Num Algorithms Parsing Error | |||
| 146 | Drives Parsing Error | |||
| 147 | Material Parsing Error | |||
| 148 | Algorithm Parsing Error | |||
| 149 | Splice Parsing Error | |||
| 150 | Ping Parsing Error |
22 Comments
My palette pro is switching colors when it is not supposed to. The slicer shows that the middle of my print should be a solid color, but it is stripped. What would cause this?
Brian Horace Thackeray - Reply
Hey Brian, this is likely a calibration issue. Would you mind sharing information about your recent print, including pings, pictures, and your Canvas project link (mm3d.co/canvas-sharing)? You can send this to support@mosaicmfg.com.
Jonny Yeu -
honestly this pellet 3 pro is a very expensive piece of DODO!! ive had it for a month now, and the only print that ive managed to work is the test print! everything else fails or errors upon errors upon errors!!
Carl - Reply
Hey Carl, sorry to hear that you’re having these issues, but we can definitely provide some assistance with some additional information. Do you have pictures and pings from recent prints that you can share with us? Have you run Splice Tuning with your unit? Have you gone through the steps in the First Print article (mm3d.co/p3-firstprint)? Please feel free to reach out to us at support@mosaicmfg.com and we’d be happy to help.
Jonny Yeu -
I keep getting error 132 after the first cut of filament. It doesn’t advance out of the splice area and errors out, the next filament doesn’t even start to advance. This has happened 6+ times. Any ideas?
Trevor Harder - Reply