Palette 3 Error Codes
If there is an error displayed on your Palette 3's screen, please consult the chart below. If you have any further questions, please contact us at support@mosaicmfg.com!
| System | Error Code | Description | Cause | Solution |
|---|---|---|---|---|
| Cam | 100 | Could not home cam | Stepper skipping/slipping, proximity not working | Try homing cam in X-ray mode |
| 101 | Could not select the input (move from input x to y) | Stepper skipping/slipping, proximity not working | try homing cam in X-ray mode | |
| Cutter | 110 | Palette could not perform a cut | Motor not connected, proximity not working | Try cutting in X-ray mode |
| 111 | Could not home the cutter | Motor not connected, proximity not working | try cutting in X-ray mode | |
| 112 | Direct Cutter (DC) Motor Stall | The DC motor experienced a lot of resistance cutting, potentially a jam | Try cutting in X-ray mode | |
| Printing | 130 | Timeout homing ingoing when advancing the input | Likely due to ingoing filament slipping out of the unit | Ensure filament is not tangled and is in correct position relative to Palette |
| 131 | Timeout homing outgoing when aligning the outgoing filament during splicing | Broken splice, splice jam, bad end cut | Inspect the splicing area of unit for any abnormalities | |
| 132 | Filament path blocked (on startup) | One of the two homing switches is active, even when trying to clear the filament, this could be a piece of filament stuck in between the cutter and outgoing drive | Inspect splicing area for any filament left in the splicing zone, and remove it | |
| 133 | Filament not cleared from palette | We detect 2cm of encoder movement before filament should have reached the encoder, this is due to filament still being in the buffer when a print is started | Ensure filament is cleared from Palette (If Palette clears filament on startup, the filament must then be removed from Palette before proceeding) | |
| 134 | Pings dropped below 50% | If the last two pings are below 50% when we throw this error. It is most likely due to a broken splice in the buffer/outgoing tube, or the extruder is jammed. The printer will most likely have been air printing for a bit | Inspect buffer tube and extruder, if there is a gap in the filament, a broken splice occurred in the buffer/outgoing tube. If the filament reaches the extruder, it is probably jammed on a splice. | |
| Printing (runout detection enabled) | 135 | Timeout advancing the input | Palette unable to drive the filament past the cutter | Please inspect the cutter and splicing area for abnormalities. If none are found send us a video of your unit splicing to support@mosaicmfg.com. |
| MSF Parsing | 140 | Historical Modifier Parsing Error | The following errors would come from an invalid mcfx/mafx file | Please send the file to support@mosaicmfg.com to inspect. |
| 141 | Loading Offset Parsing Error | |||
| 142 | Tube Length Parsing Error | |||
| 143 | Num Splices Parsing Error | |||
| 144 | Num Pings Parsing Error | |||
| 145 | Num Algorithms Parsing Error | |||
| 146 | Drives Parsing Error | |||
| 147 | Material Parsing Error | |||
| 148 | Algorithm Parsing Error | |||
| 149 | Splice Parsing Error | |||
| 150 | Ping Parsing Error |
17 Comments
Is it possible to recover the print from an Error? Example a Timeout Error like 130/131 - if I put the Filament back into the postion? That the print could resume.
Stefan - Reply
Hey Stefan, currently there’s no way to recover from a print that failed due to an error.
Jonny Yeu -
Shame i have had a single success - the one sample key chain - thats ya lot.
the rest just constantly come up with errors - more often than not - filament not loading
the filament rolls are fine, they are positioned well, upright or flat.
i have the whole setup on a 12 foot table, be it that the last sample for some reason it has left gaping big holes in it but it was looking good.
the filament seems to slip out ?
its as if its rolling the filament back to much when it switches.
does make me no want to play with it.
i thougth maybe the model was too difficuilt.
and then everytime having to forcable remove the filemant thats left in it or unscrew the four screws to get the filament thats remaining inside as its snapped.
you should have much better examples, videos and guides.
and yep the option to carry on would be amazing.
David Smith - Reply
Sorry to hear about your experience so far. Would you mind e-mailing us with pictures of your setup (support@mosaicmfg.com)? Also, have you run Splice Tuning with your filament (mm3d.co/p3splice-tuning)?
Jonny Yeu -
I have got an Error 130 - the Filament slipped out. :-(
Feature request:
If an Error 130 occur - bring the print head to a safe position - leave the bed temp on level.
At least for 30-60 minutes. The user could fix the filament and press a button on the screen - resume. Heat up the print head - let the user clear the nozzle. And resume the print!
Stefan - Reply