Palette 3 Error Codes
If there is an error displayed on your Palette 3's screen, please consult the chart below. If you have any further questions, please contact us at support@mosaicmfg.com!
| System | Error Code | Description | Cause | Solution |
|---|---|---|---|---|
| Cam | 100 | Could not home cam | Stepper skipping/slipping, proximity not working | Try homing cam in X-ray mode |
| 101 | Could not select the input (move from input x to y) | Stepper skipping/slipping, proximity not working | try homing cam in X-ray mode | |
| Cutter | 110 | Palette could not perform a cut | Motor not connected, proximity not working | Try cutting in X-ray mode |
| 111 | Could not home the cutter | Motor not connected, proximity not working | try cutting in X-ray mode | |
| 112 | Direct Cutter (DC) Motor Stall | The DC motor experienced a lot of resistance cutting, potentially a jam | Try cutting in X-ray mode | |
| Printing | 130 | Timeout homing ingoing when advancing the input | Likely due to ingoing filament slipping out of the unit | Ensure filament is not tangled and is in correct position relative to Palette |
| 131 | Timeout homing outgoing when aligning the outgoing filament during splicing | Broken splice, splice jam, bad end cut | Inspect the splicing area of unit for any abnormalities | |
| 132 | Filament path blocked (on startup) | One of the two homing switches is active, even when trying to clear the filament, this could be a piece of filament stuck in between the cutter and outgoing drive | Inspect splicing area for any filament left in the splicing zone, and remove it | |
| 133 | Filament not cleared from palette | We detect 2cm of encoder movement before filament should have reached the encoder, this is due to filament still being in the buffer when a print is started | Ensure filament is cleared from Palette (If Palette clears filament on startup, the filament must then be removed from Palette before proceeding) | |
| 134 | Pings dropped below 50% | If the last two pings are below 50% when we throw this error. It is most likely due to a broken splice in the buffer/outgoing tube, or the extruder is jammed. The printer will most likely have been air printing for a bit | Inspect buffer tube and extruder, if there is a gap in the filament, a broken splice occurred in the buffer/outgoing tube. If the filament reaches the extruder, it is probably jammed on a splice. | |
| Printing (runout detection enabled) | 135 | Timeout advancing the input | Palette unable to drive the filament past the cutter | Please inspect the cutter and splicing area for abnormalities. If none are found send us a video of your unit splicing to support@mosaicmfg.com. |
| MSF Parsing | 140 | Historical Modifier Parsing Error | The following errors would come from an invalid mcfx/mafx file | Please send the file to support@mosaicmfg.com to inspect. |
| 141 | Loading Offset Parsing Error | |||
| 142 | Tube Length Parsing Error | |||
| 143 | Num Splices Parsing Error | |||
| 144 | Num Pings Parsing Error | |||
| 145 | Num Algorithms Parsing Error | |||
| 146 | Drives Parsing Error | |||
| 147 | Material Parsing Error | |||
| 148 | Algorithm Parsing Error | |||
| 149 | Splice Parsing Error | |||
| 150 | Ping Parsing Error |
29 Comments
101 error gapping between cam inputs | Did not pass tab while moving, That is all I get now ... Why ?
DANIEL STEFFEE - Reply
Printing 4 colors with the 3pro, I cannot get a print to finish completely. It runs out of filament before the print is done. It’s a 7 hour print, about 100mm X 100mm x 15mm, printing at 25mms. My splices are tuned, the purge block is set at 175 with a 60 transition target, the boden tube and offset is measured correctly. My colors look good, most of the time, still have a bleed issue going from dark to light, but I can fix that. Sometime in the last 5-10% or about 15minutes, it runs out of filament. Is there a way to add another 200mm or so of filament to the end of the line to ensure it finishes?
david - Reply
I'm sorry to hear that, but if you do decide to give Palette another try, we'd be happy to help. In most cases, the issues that appear can be fixed with minor adjustments, but we would need more information in order to know where those adjustments need to be made. Without cooperation from our users, it's hard for us to provide recommendations or suggestions that would get their setups tuned and running as expected. We have many users who are printing successfully with their Palette 3, and we'd be happy to get yours up and running if you do decide to try again in the future.
Jonny Yeu -
It’s packed up and ready to be listed on eBay. I read through all your other messages, your lengthy tutorials, and other people’s posts here and on Reddit. I’ve fixed and changed so many times I’m done… this thing should work, and shouldn’t take this much calibration and tweaking. I understand this is an add-on item that is made to work with a wide variety of printers, but when the pallet is running the printer on your code and if things are measured correctly and splices are tuned. It should work, it shouldn’t be this hard. How do you expect people new to printing to ever pick this up. This is a wide-spread issue. And sounds like I should have bought the 2 instead of the 3pro. Based upon this experience, and reading about tons of others, I’m just getting the AMS and moving on…
david -
Hey David, would you mind sharing pictures of your print/setup along with pings and pongs from recent prints? You can send this to support@mosaicmfg.com, and we can help in finding where the errors are occurring.
Jonny Yeu -