Palette 3 Error Codes

If there is an error displayed on your Palette 3's screen, please consult the chart below. If you have any further questions, please contact us at support@mosaicmfg.com!

System	Error Code	Description	Cause	Solution
Cam	100	Could not home cam	Stepper skipping/slipping, proximity not working	Try homing cam in X-ray mode
	101	Could not select the input (move from input x to y)	Stepper skipping/slipping, proximity not working	try homing cam in X-ray mode
Cutter	110	Palette could not perform a cut	Motor not connected, proximity not working	Try cutting in X-ray mode
	111	Could not home the cutter	Motor not connected, proximity not working	try cutting in X-ray mode
	112	Direct Cutter (DC) Motor Stall	The DC motor experienced a lot of resistance cutting, potentially a jam	Try cutting in X-ray mode
Printing	130	Timeout homing ingoing when advancing the input	Likely due to ingoing filament slipping out of the unit	Ensure filament is not tangled and is in correct position relative to Palette
	131	Timeout homing outgoing when aligning the outgoing filament during splicing	Broken splice, splice jam, bad end cut	Inspect the splicing area of unit for any abnormalities
	132	Filament path blocked (on startup)	One of the two homing switches is active, even when trying to clear the filament, this could be a piece of filament stuck in between the cutter and outgoing drive	Inspect splicing area for any filament left in the splicing zone, and remove it
	133	Filament not cleared from palette	We detect 2cm of encoder movement before filament should have reached the encoder, this is due to filament still being in the buffer when a print is started	Ensure filament is cleared from Palette (If Palette clears filament on startup, the filament must then be removed from Palette before proceeding)
	134	Pings dropped below 50%	If the last two pings are below 50% when we throw this error. It is most likely due to a broken splice in the buffer/outgoing tube, or the extruder is jammed. The printer will most likely have been air printing for a bit	Inspect buffer tube and extruder, if there is a gap in the filament, a broken splice occurred in the buffer/outgoing tube. If the filament reaches the extruder, it is probably jammed on a splice.
Printing (runout detection enabled)	135	Timeout advancing the input	Palette unable to drive the filament past the cutter	Please inspect the cutter and splicing area for abnormalities. If none are found send us a video of your unit splicing to support@mosaicmfg.com.
MSF Parsing	140	Historical Modifier Parsing Error	The following errors would come from an invalid mcfx/mafx file	Please send the file to support@mosaicmfg.com to inspect.
	141	Loading Offset Parsing Error
	142	Tube Length Parsing Error
	143	Num Splices Parsing Error
	144	Num Pings Parsing Error
	145	Num Algorithms Parsing Error
	146	Drives Parsing Error
	147	Material Parsing Error
	148	Algorithm Parsing Error
	149	Splice Parsing Error
	150	Ping Parsing Error

20 Comments

honestly this pellet 3 pro is a very expensive piece of DODO!! ive had it for a month now, and the only print that ive managed to work is the test print! everything else fails or errors upon errors upon errors!!

Carl - Sep 9, 2022 Reply

Hey Carl, sorry to hear that you’re having these issues, but we can definitely provide some assistance with some additional information. Do you have pictures and pings from recent prints that you can share with us? Have you run Splice Tuning with your unit? Have you gone through the steps in the First Print article (mm3d.co/p3-firstprint)? Please feel free to reach out to us at support@mosaicmfg.com and we’d be happy to help.

Jonny Yeu - Sep 12, 2022

I keep getting error 132 after the first cut of filament. It doesn’t advance out of the splice area and errors out, the next filament doesn’t even start to advance. This has happened 6+ times. Any ideas?