X-Ray Mode for Diagnostics

X-Ray mode is available on Palette 3 to help test and diagnose components. To use X-Ray mode, tap on the Menu button (...) on the status bar, and then the X-Ray mode button.

The screen will display the statuses for each of the switches and components. It is best to use this mode when the unit is clear of filament.

Red or grey buttons indicate that the component is inactive or not pressed.

Yellow buttons indicate action and detection in progress

Green buttons indicate that the component is active or pressed.

Press the button next to the CAM to rotate it. If the proximity sensor is detected and the operation is successful, the button status will change to green.

Press the button next to the cutter wheel to rotate it and home. If the operation is successful, the button status will change to green.

Remove the outgoing/buffer cover, and tap on the button next to the encoder on the screen. After that is done, rotate the left side of the scroll wheel manually and watch for the status to change to green.

If you find that the encoder is not detecting movement, please try removing the splice core.

With the outgoing/buffer cover and ingoing drive covers removed, contact with each of the switches can be made. Upon contact, the switch's status on screen will change to green when pressed, and back to red once unpressed and contact is released.

When doing the above diagnostics, if you find that an operation is unsuccessful, please contact support@mosaicmfg.com with your Palette model, serial number, and description of the issues you are experiencing.