Introduction
How does a splice jam occur?
Using the wrong filament diameter:
- We ask that you use 1.75mm filament that has a tolerance of +/-0.03mm. Larger filaments can jam within your Palette.
Incorrect splicing values for the material/filament brand being used:
- Palette creates splices by using a combination of heating, cooling, and compressing of filaments. We recommend using the Splice Tuning feature anytime you introduce a new filament brand or material for use with your Palette.
- Please refer to our Splice Tuning guide here.
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From Palette's main screen, Controls > More.
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Tap Clear Output.
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If this does not clear the jam, proceed to the next step.
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Remove Palette's top lid.
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On the main screen, tap Controls. Then tap Drive.
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Click Ingoing, and then select the jammed output.
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Press and hold the arrow pointing down to retract the input.
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If during this, you hear the motor skipping, press the opposite arrow to advance the filament further into Palette, and attempt to remove it from the outgoing tube.
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If this clears the filament, select the down arrow to retract all of the way in order to ensure the filament path is free of debris.
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If you find that the filament is jammed in the Splice Core, proceed to the next step.
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Turn your Palette off.
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Remove the thumbscrew holding the Splice Core in place.
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Attempt to pull the jammed filament out of the Splice Core. This may take some extra force, and may require a tool like pliers.
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If you find that you are still unable to remove the jam, we recommend replacing the splice tube. Instructions on how to do that can be found here.
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If you have any additional questions, please send us a message at support@mosaicmfg.com
If you have any additional questions, please send us a message at support@mosaicmfg.com
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