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Unplug your Palette and ensure that it is powered off.
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Once you've removed the lid to your Palette, you can carefully clean the drive gears with a pair of tweezers or a wire brush. This will help the gears grip the filament better to drive in and out of your Palette.
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Here are examples of cleaning both the ingoing and outgoing drive gears.
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If you have any additional questions, please send us a message at support@mosaicmfg.com
If you have any additional questions, please send us a message at support@mosaicmfg.com