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V1.4

Minor Versionm

by Jonny Yeu

Introduction

ImportantThe following steps are only for CANVAS Hub units and not DIY Hubs.

In the rare case that your CANVAS Hub cannot be seen while broadcasting its built-in WiFi hotspot, please follow the instructions below. The following steps will reset the code found on your CANVAS Hub and reinstall as if it has just been unboxed by writing a new image file to the CANVAS Hub SD card.

Please note: ensure that you have already tried resetting your CANVAS Hub while moving it closer to your network router. Please also ensure that you have followed the troubleshooting steps here. The following steps should only be undertaken as a final option.

  1. Disconnect the power cable from your CANVAS Hub and open it up by inserting a flat head screwdriver under the lip of the lid and prying the top lid off. Gently lift the PCB out of the enclosure. Flip over the board and remove the SD Card.
    • Disconnect the power cable from your CANVAS Hub and open it up by inserting a flat head screwdriver under the lip of the lid and prying the top lid off.

    • Gently lift the PCB out of the enclosure.

    • Flip over the board and remove the SD Card.

  2. Insert the microSD card into your computer. An adapter may be necessary.
    • Insert the microSD card into your computer. An adapter may be necessary.

    • Install the application 'balenaEtcher.'

    • Verify which drive your microSD is present on (in this example, our SD card is on the E: drive).

  3. Open balenaEtcher, and click 'Flash from file'. Load the image zip file.
    • Open balenaEtcher, and click 'Flash from file'. Load the image zip file.

    • Once loaded, Etcher should automatically select the drive for your SD card.

    • Select 'Flash!'. The process should take a few minutes to write onto your SD card.

    • Reassemble your CANVAS Hub and follow the guide for setting up your CANVAS Hub. Please note that your new web address is 'ABCD-CH-canvas-hub.local/'.

Conclusion

If you have any additional questions, please send us a message at support@mosaicmfg.com

3 other people completed this guide.

Mosaic Support

Member since: 04/02/2020

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117 Guides authored

5 Comments

Disk image of canvas hub S doesn’t work ….

Please change it ?

franck Bullot - Reply

the image disk is corrupted

Franck

franck Bullot - Reply

Please ……… I will have to return the device when reflashing the device would be enough!

franck Bullot - Reply

@bullot Sorry for the trouble, are you receiving an error when trying to flash? If so, what does it say? We have tried the image file on our end and are able to flash successfully.

Alina - Reply

Hi,

I done the procedure with a mac an appears to work fine with Aple (in 10 mn) !

Now the update is done, i will try it at my office on Monday with the PC/Win hardware ! I will let you know !

 Because i am not shure but the firerwall, etc etc , are a nightmare to configure it on windows … I will see

Best regards

franck

franck Bullot - Reply

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