Introduction
Important: The following steps are only for CANVAS Hub units and not DIY Hubs.
In the rare case that your CANVAS Hub cannot be seen while broadcasting its built-in WiFi hotspot, please follow the instructions below. The following steps will reset the code found on your CANVAS Hub and reinstall as if it has just been unboxed by writing a new image file to the CANVAS Hub SD card.
Please note: ensure that you have already tried resetting your CANVAS Hub while moving it closer to your network router. Please also ensure that you have followed the troubleshooting steps here. The following steps should only be undertaken as a final option.
-
-
-
If you are using CANVAS Hub S, the image zip file is found here.
-
Please download and extract the zip folder.
-
Update 11.29.2021: The image files above have been updated for Python 3. When launching Octoprint for the first time, a new Octoprint user account will have to be created. Upon launching Octoprint for the first time you may also see a server error, please wait for about 5-7 minutes to allow it to start.
-
-
-
Disconnect the power cable from your CANVAS Hub and open it up by inserting a flat head screwdriver under the lip of the lid and prying the top lid off.
-
Gently lift the PCB out of the enclosure.
-
Flip over the board and remove the SD Card.
-
-
-
Insert the microSD card into your computer. An adapter may be necessary.
-
-
Verify which drive your microSD is present on (in this example, our SD card is on the E: drive).
-
-
-
Open balenaEtcher, and click 'Flash from file'. Load the image zip file.
-
Once loaded, Etcher should automatically select the drive for your SD card.
-
Select 'Flash!'. The process should take a few minutes to write onto your SD card.
-
Reassemble your CANVAS Hub and follow the guide for setting up your CANVAS Hub. Please note that your new web address is 'ABCD-CH-canvas-hub.local/'.
-
If you have any additional questions, please send us a message at support@mosaicmfg.com
If you have any additional questions, please send us a message at support@mosaicmfg.com
Cancel: I did not complete this guide.
7 other people completed this guide.
28 Comments
Hi Jonny, thank you. I keep getting the issue. After resetting the Canvas-hub I can get the Canvas wifi to work. And was able to get into the Canvas Hub Portal through your suggested 10.0.0.5/.
But when I try to connect the Hub to the local wifi (OctoPrint Settings screen - Network Connection -> Connect) to Configure secure Wifi connection, I first get the screen “Switching Wifi Network” (Canvas Hub is now switching to your configured WiFi connection. etc etc, but I am unable to connect after that. First I get the screen “Server is offline”. Even after giving it 5+ minutes to do its thing and after a while I try “Attempt to reconnect” and then the browser says that the site cannot be reached. I then also notice that my PC Wifi has disconnected from the Canvas WiFi and that the Canvas-Wifi has disappeared from the list of available networks…. Even after unplugging the Canvas Hub this address does not reappear anymore… (abcd-ch-canvas-hub). The ONLY way to make this Wifi reappear is after hard resetting…
Hey Carey, this may be related to the wifi network. Do you know if it’s a 2.4 or 5 ghz network? I’d also recommend checking the steps in this article: https://mm3d.co/canvashub-connection
After login into its original xxxx-ch-canvus-hub.local address and trying to connect the Canvas to the local Wifi it got ‘stuck’, after refreshing the page I got a “ page not found” or similar, anyway, the Canvas wifi sport disappeared, even after 4-5 minutes, even after rebooting. I finally ended up trying to reset, followed your steps. (I flashed the sd, rebooted the Canvas.) Now when I connect to the canvas Hub wifi, and go to http://abcd-ch-canvas-hub.local, I get a 503 Service Unavailable
No server is available to handle this request.
Any Ideas? Do I need to try it a 3rd time? and should I expect better results?? Any ideas are welcome!
Hi Carey, could you please try and connect to 10.0.0.5/ while on the Hub wifi?