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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Chroma V3.2.1

    Mosaic™ Chroma Software v3.2.1 (Updated: Dec 3, 19.)   Operating System Download Link Windows (x32 or x64) Download macOS Download Linux (x64, Tested on Ubuntu 18.04) Download Note: Dow...

  • CANVAS Hub Plugins Release Notes (January 17th, 2020)

    Palette 2 Plugin 2.4.7 - January 17th 2020 Fixes Fixed a permission bug on older regular CANVAS Hub devices that prevented helper plugins from being updated successfully ------------------------...

  • What are "Pinging" and "Ponging"? (Pauses on Transition Tower)

    Palette™ must ensure the right filament shows up at the extruder/nozzle at the right time—but printing is not a perfect science. A number of factors can cause small differences between estimated fi...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • Screen Firmware Troubleshooting

    This article assumes that you have already attempted to update the firmware using the Firmware Updater and your unit's screen does not power on. If you have not done so already, please follow the s...

  • Troubleshooting Firmware Update

    In the rare case that your Palette 2 (Pro) does not power on or something has gone wrong during the use of the Firmware Updater, please follow the steps below. Please ensure that your Palette is pl...

  • Printer Compatibility with Palette

    MAKE MODEL(S) Accepts non-proprietary 1.75mm Filament MaterialCompatibility Uses supported file format Compatible with Palette Notes 3D Systems CubePro (+ Duo, Trio) Yes Yes No (.cubepro) No P...

  • Palette 2 Firmware Release Notes (Dec 10, 2019)

    Palette 2 Firmware Version 9.2.9 (Dec 10, 2019) Fixes - Fixed error 301/302 being incorrectly thrown when running Palette Calibration.- Fixed the Cancel button failing to cancel when loading inputs...

  • Using Chroma with Palette 2

    With Chroma V3.1 and newer, you will now have the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you ...

  • Chroma Release Notes (Dec 3, 2019 update)

    Chroma 3.2.1 (Dec 3, 2019) Fixed a bug where default material profiles may not be initialized for Palette 2S Splice Cores Chroma 3.2.0 (Nov 6, 2019) Palette 2S and Palette 2S Pro compatibility I...