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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Screen Firmware Troubleshooting

    This article assumes that you have already attempted to update the firmware using the Firmware Updater and your unit's screen does not power on. If you have not done so already, please follow the s...

  • Connected Mode Calibration Print (CANVAS Hub / OctoPrint CANVAS Plugin)

    Once you've set up your CANVAS Hub, you're ready to start your first print with Palette 2. Please ensure that you've followed the steps in this support article to connect your Palette 2, CANVAS Hub...

  • Replacing the Splicer Tube

    Preparation Tools: Spare splicer tube Time Required: ~5 minutes Watch Video Instructions This article will provide steps to replace the Teflon tube within your Palette 2's splice core. A splice tu...

  • Is my printer compatible?

    Palette™ is compatible with printers that: Can use G-code sliced from Cura, Simplify3D, KISSlicer, Slic3r, or our own slicer, CANVAS (https://canvas3d.io). Can use non-proprietary 1.75mm filamen...

  • Side Transitioning in Chroma

    Side Transitioning allows you to select a specific region to the side of the bed where you would like your printer to transition between filaments. It's a great option to clear up some bed space an...

  • Getting Started with CANVAS

    CANVAS is a cloud and web-based application designed for multi-material 3D printing. CANVAS allows you to color and slice single or multi-color models and we continue to offer features and updates ...

  • Variable Transitions

    Variable Transition Lengths are useful for prints when you're using filaments that are very different from each other in terms of color strength. Color strength plays an important role in determini...

  • Extending Splice Tube Life and Reducing Jams

    Over time, the replaceable splice tube in the splice core will wear out and eventually need to be replaced (http://mm3d.co/p2splicer-tube). The rate at which the tube wears is dependent on several ...

  • CANVAS Release Notes

    September 4, 2019 Shorter Transition Lengths – You can now set your transition length as short as 30 mm. Palette has a physical limitation of 80 mm minimum splice lengths but when possible, the ext...

  • P2 Error Numbers

    Look below for the Error Code that's appearing on your Palette 2 (Pro)'s screen.   Error Number Description Solution 43 Screen Freeze Error If you've received this during a print, communicatio...