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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Troubleshooting Firmware Update

    In the rare case that your Palette 2 (Pro) does not power on or something has gone wrong during the use of the Firmware Updater, please follow the steps below. Please ensure that your Palette is pl...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • P2 Error Numbers

    Look below for the Error Code that's appearing on your Palette 2 (Pro)'s screen.   Error Number Description Solution 43 Screen Freeze Error If you've received this during a print, communicatio...

  • CANVAS & P2 Plugin Release Notes (August 15th, 2019)

    CANVAS Plugin 2.0.9 - August 15th 2019 Fixes- Fixed a bug that made the plugin incompatible with older versions of OctoPrint Other- Minor changes to the UI Palette 2 Plugin 2.2.3 - August 15th 2019...

  • Palette 2 Firmware Release Notes (Aug 13, 2019)

      Palette 2 Firmware Version 7.4.6 (Aug 13, 2019) Fixes -Changed behavior of Error 121 (buffer switch triggered incorrectly) from an error message to a warning that will not interrupt the print. --...

  • Screen Firmware Troubleshooting

    This article assumes that you have already attempted to update the firmware using the Firmware Updater and your unit's screen does not power on. If you have not done so already, please follow the s...

  • Setup Guide: DIY CANVAS Hub (OctoPi + CANVAS and P2 Plugins)

    If you are building your own CANVAS Hub, you'll be able to connect your printer and Palette via OctoPrint to control, load, and start your print files. The following steps will walk you through how...

  • Replacing the Splicer Tube

    Preparation Tools: Spare splicer tube Time Required: ~5 minutes Watch Video Instructions This article will provide steps to replace the Teflon tube within your Palette 2's splice core. A splice tu...

  • Enabling USB/Serial Port Permissions on Linux

    Note: Linux distributions other than Ubuntu may run into issues with the following instructions:  Install the following package by entering:sudo apt-get install libgconf-2-4 Add yourself to the "...

  • Moving the Transition Tower

    When adding color to a model in CANVAS, the transition tower can sometimes be positioned off the print bed. To move the transition towers back on the bed, please follow the steps below. Open your ...