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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Chroma V3.1.3

    Mosaic™ Chroma Software v3.1.3 (Updated: Feb 19, 19.)   Operating System Download Link Windows (x32 or x64) Download macOS Download Linux (x64, Tested on Ubuntu 18.04) Download Note: Do...

  • Troubleshooting Firmware Update

    In the rare case that your Palette 2 (Pro) does not power on or something has gone wrong during the use of the Firmware Updater, please follow the steps below. Please ensure that your Palette is pl...

  • Screen Firmware Troubleshooting

    This article assumes that you have already attempted to update the firmware using the Firmware Updater and your unit's screen does not power on. If you have not done so already, please follow the s...

  • CANVAS & P2 Plugin Release Notes

    Palette 2 Plugin 2.0.1 - February 14th 2019 Fixes- In 2.0.0, we accidentally shipped bugs that: 1) prevents the error report from being sent and 2) did not reset all variables properly. This patch ...

  • Palette 2 Firmware Release Notes

    Palette 2 Firmware Version 4.0.3 (February 14, 2019) Fixes - Fixed a communication issue where Palette 2 would occasionally create an incorrect splice (wrong length or color) causing streaks in oth...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • CANVAS Hub Connection Troubleshooting

    CANVAS Hub helps to connect your printer and Palette together through serial connections, and there may be times when a connection is not working properly. Please follow the guide below to troubles...

  • Replacing the Splicer Tube

    Preparation Tools: Spare splicer tube Time Required: ~5 minutes Watch Video Instructions This article will provide steps to replace the Teflon tube within your Palette 2's splice core. A splice tu...

  • Chroma for Palette 2

    With Chroma V3.1 and newer, you will now have the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you ...

  • Cura and Chroma Setup

    This article will help users add additional extruders to Cura (v2.0 - 3.3) in order to slice for Palette. To learn how to set up Cura V15.x.x for Palette, please click here. If you already have a ...