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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Slic3r and Chroma Setup

    NOTE: this guide assumes that Slic3r has already been successfully configured foryour printer.Configure Settings• Application Preferences     • Ensure “Mode” is set to “Expert”• Printer Settings   ...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • Chroma and Multi-Extruder Printer Setup

    If your printer has more than one extruder, you’ll need to make a few adjustments in your slicer before printing with Palette, or even running a calibration print. To print with an extruder other t...

  • Troubleshooting Firmware Update

    In the rare case that your Palette 2 (Pro) does not power on or something has gone wrong during the use of the Firmware Updater, please follow the steps below. Please ensure that your Palette is pl...

  • Palette 2 Firmware Release Notes

    Palette 2 Firmware Version 1.2.1 (Dec 11, 2018) In the first firmware update to Palette 2, we address major issues and make small adjustments to make usability better. Major improvements include ca...

  • Restarting CANVAS Hub

    These steps can be found in the CANVAS Hub™ Getting Started guide. If you're experiencing connectivity issues with your CANVAS Hub, please follow the following steps to restart your CANVAS Hub. Di...

  • Connecting to CANVAS Hub

    Watch Video This video will begin with instructions on connecting to the CANVAS Hub WiFi. Instructions These steps can be found in the CANVAS Hub™ Getting Started guide. To connect CANVAS Hub to y...

  • Chroma V3.1.1

    Mosaic™ Chroma Software v3.1.0 (Updated: Nov 28, 2018.)   Operating System Download Link Windows (x32 or x64) Download macOS Download Linux (x64, Tested on Ubuntu 18.04) Download Note: ...

  • CANVAS Plugin Release Notes

    Canvas Plugin 1.1.0 - December 5th 2018 *Fixes*- Better handling of disconnects between CANVAS Hub and CANVAS. *Improvements*- New progress bar for files sent from CANVAS to CANVAS Hub to indicate ...

  • Error Numbers

    If you've received an error number on your Palette's screen, please select the version of your Palette below to find a full listing of errors: For Palette 2 (Pro) owners, please refer to this guide...