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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Enabling USB/Serial Port Permissions on Linux

    Please note: you will only need to do this if you’re trying to update P/P+ firmware and experience errors.   Linux distributions other than Ubuntu may run into issues with the following instruction...

  • Printer Compatibility with Palette

    If your printer has a USB-B port and is compatible with OctoPrint, then it is compatible with the CANVAS Hub (S) - click here to check if your printer is compatible with OctoPrint. Please refer to ...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • Getting Started Guides

    If you've lost the provided Getting Starting Guide for your Palette 2 (Pro), Palette 2S (Pro), or CANVAS Hub (S), you can find them below:   Palette 2 Getting Started guide Palette 2 Pro Getting St...

  • 1.75mm Ultimaker Adaptor Setup Guide (Ultimaker 2+, Ultimaker 2+ EXT)

    The following instructions provide steps on installing the 1.75mm Ultimaker Adaptor A for Ultimaker 2+ and 2+EXT printers.   1) Bowden tube replacement The following steps will replace the existin...

  • 1.75mm Ultimaker Adaptor Setup Guide (Ultimaker 2, Ultimaker 2Go)

    The following instructions provide steps on installing the 1.75mm Ultimaker Adaptor A for Ultimaker 2 printers and the 1.75mm Ultimaker Adaptor B for UM2Go printers. 1) Bowden tube replacement The...

  • 1.75mm Ultimaker Adaptor Setup Guide (Ultimaker 3, Ultimaker 3 EXT)

    The following instructions provide steps on installing the 1.75mm Ultimaker Adaptor A for Ultimaker 3 and Ultimaker 3 EXT printers. 1) Bowden tube replacement The following steps will replace the ...

  • Slic3r and Chroma Setup

    NOTE: this guide assumes that Slic3r has already been successfully configured foryour printer.Configure Settings• Application Preferences     • Ensure “Mode” is set to “Expert”• Printer Settings   ...

  • CANVAS Hub Plugins Release Notes (May 4th, 2020)

    Palette 2 Plugin 2.4.13 - May 4th 2020 Fixes Fixed a bug that did not allow the Palette 2 plugin to load on older versions of OctoPrint ---------------------------------------------------- Palett...

  • Chroma for Palette 2

    Chroma provides you the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you would prefer to use one of...