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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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  • Palette 2 Firmware Release Notes (Dec 10, 2019)

    Palette 2 Firmware Version 9.2.9 (Dec 10, 2019) Fixes - Fixed error 301/302 being incorrectly thrown when running Palette Calibration.- Fixed the Cancel button failing to cancel when loading inputs...

  • Printer Compatibility with Palette

    MAKE MODEL(S) Accepts non-proprietary 1.75mm Filament MaterialCompatibility Uses supported file format Compatible with Palette Notes 3D Systems CubePro (+ Duo, Trio) Yes Yes No (.cubepro) No P...

  • Using Chroma with Palette 2

    With Chroma V3.1 and newer, you will now have the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you ...

  • Chroma Release Notes (Dec 3, 2019 update)

    Chroma 3.2.1 (Dec 3, 2019) Fixed a bug where default material profiles may not be initialized for Palette 2S Splice Cores Chroma 3.2.0 (Nov 6, 2019) Palette 2S and Palette 2S Pro compatibility I...

  • CANVAS & P2 Plugin Release Notes (November 19, 2019)

    Palette 2 Plugin 2.3.1 - November 19th 2019 Improvements- Enable Cancel Print On Ping Variation Feature: the Enable Cancel Print On Missed Ping feature has been modified to allow users to automatic...

  • Getting Started with CANVAS

    CANVAS is a cloud and web-based application designed for multi-material 3D printing. CANVAS allows you to color and slice single or multi-color models and we continue to offer features and updates ...

  • Firmware Update

    To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your...

  • Troubleshooting Firmware Update

    In the rare case that your Palette 2 (Pro) does not power on or something has gone wrong during the use of the Firmware Updater, please follow the steps below. Please ensure that your Palette is pl...

  • CANVAS Hub Network Connection Troubleshooting

    CANVAS Hub helps to connect your printer and Palette together through serial connections, and there may be times when a connection is not working properly. Please follow the guide below to troubles...

  • Getting Started Guides

    If you've lost the provided Getting Starting Guide for your Palette 2 (Pro), Palette 2S (Pro), or CANVAS Hub (S), you can find them below:   Palette 2 Getting Started guide Palette 2 Pro Getting St...