Avatar

Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

  • Total activity 2342
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 4 users
  • Votes 80
  • Subscriptions 762

Activity overview

Latest activity by Jonny Yeu
  • Avatar

    Jonny Yeu commented,

    Hi Mark, thank you very much for taking the time to share your experience with Palette. We're very happy to hear that you've been finding success with your Palette 2 and thank you for your continue...

  • Avatar

    Jonny Yeu commented,

    Bonjour Philippe, nous vous recommandons d’utiliser les anciennes versions de Cura avec Chroma, car des versions plus récentes de cette trancheuse peuvent entraîner des problèmes de traitement. Vou...

  • Avatar

    Jonny Yeu created an article,

    Extending Splice Tube Life and Reducing Jams

    Over time, the replaceable splice tube in the splice core will wear out and eventually need to be replaced (http://mm3d.co/p2splicer-tube). The rate at which the tube wears is dependent on several ...

  • Avatar

    Jonny Yeu created an article,

    Variable Transitions

    Variable Transition Lengths are useful for prints when you're using filaments that are very different from each other in terms of color strength. Color strength plays an important role in determini...

  • Avatar

    Jonny Yeu commented,

    Hey M, thanks for sharing all this information. Yes, please do come by and visit us at our ERRF booth and feel free to bring your Splice Core. I've spoken with our hardware lead and the white resid...

  • Avatar

    Jonny Yeu commented,

    Hey Paul, sorry to overlook the question in your original post! No, there is no need to use the scroll wheel when running print modes without a printer. The scroll wheel is only needed to check cal...

  • Avatar

    Jonny Yeu commented,

      Bonjour Philippe, je suis désolé d'apprendre que vous rencontrez ce problème. Lorsque nous voyons ce message d'erreur, cela signifie généralement qu'un autre programme perturbe la communication a...

  • Avatar

    Jonny Yeu commented,

    Thanks for sharing, Paul. Taking a look at the MSF files, the lengths are correct as it does tell Palette to splice at 4500 mm, 4500 mm, 6500 mm, then 2500 mm, so this looks to be an issue with the...

  • Avatar

    Jonny Yeu created an article,

    CANVAS Release Notes

    September 4, 2019 Shorter Transition Lengths – You can now set your transition length as short as 30 mm. Palette has a physical limitation of 80 mm minimum splice lengths but when possible, the ext...

  • Avatar

    Jonny Yeu commented,

    Hi M, thanks for taking the time to share your experience here. IN our splice tuning guide, we do mentioned that a diameter of 1.75 mm +/- 0.1 mm is ideal as a splice that is too thick/thin can cau...