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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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Activity overview

Latest activity by Jonny Yeu
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    Jonny Yeu commented,

    Thanks! We'll have the update ready by the end of the week. Chroma will prompt you to update once everything is ready.

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    Jonny Yeu created an article,

    Chroma for Palette 2

    With Chroma V3.1 and newer, you will now have the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you ...

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    Jonny Yeu created an article,

    Using Chroma with Palette 2

    With Chroma V3.1 and newer, you will now have the option of creating files for your Palette 2 (Pro) along with the Palette/Palette+ capabilities offered in the past. This would only be used if you ...

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    Jonny Yeu created an article,

    Moving the Transition Tower

    When adding color to a model in CANVAS, the transition tower can sometimes be positioned off the print bed. To move the transition towers back on the bed, please follow the steps below. At the to...

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    Jonny Yeu created an article,

    Filament Feeding Tips

    When feeding filament into Palette 2, we want to create as smooth of a filament path as possible in order to reduce any jams or blockages during printing. This helps to ensure that there is a consi...

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    Jonny Yeu commented,

    Great to hear! You're very welcome, please let us know if you run into any other questions.

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    Jonny Yeu commented,

    Hi reps, I'm sorry to hear that you're running into this issue, but thank you for all this information, it helps us to determine what the issue may be. Could you please run Steps Per Count on your ...

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    Jonny Yeu commented,

    We're excited to see what you'll print with your P2P! We don't have any videos specifically for solubles at this time (we have flexibles and composites videos) but I'll speak with the team to see i...

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    Jonny Yeu created an article,

    Design Guide for Palette 2 Extruder Clip

    Palette 2 and Palette 2 Pro ship with a universal extruder clip and plenty of Velcro to attach the clip to the extruder(s) on your printer(s). This extruder clip is important—it secures Palette 2’s...

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    Jonny Yeu commented,

    Great to hear, Sebastian! Please let us know if you ever have any further questions and we can't wait to see some of your ideas printed with a Palette+. Have a great week!