S Upgrades

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Nicholas Snyder

• November 13, 2019 17:04

Can anyone tell me when the S upgrades are going to be shipped?  

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  Jonny Yeu

  • November 13, 2019 17:18

  Hi Nicholas, we have begun shipping orders from our EU warehouse, but we experienced a delay at customs for our North American orders. Because of this delay, we expect to begin shipping units sometime next week for NA customers.

  Apologies for the inconvenience. Once your unit is ready to ship, your order will be updated with a tracking number and you should receive an e-mail notification containing this information.

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  Nicholas Snyder

  • November 19, 2019 03:30

  Hello Jonny, 

   

  Any update on the ship date for the upgrades?

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  Jonny Yeu

  • November 19, 2019 14:25

  Hi Nicholas, the kits have the same shipping timelines as the 2S units. The good news is that the EU orders have begun to be fulfilled today. The US ones are expected to begin by the end of the week. We appreciate your patience!

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  Nicholas Snyder

  • November 22, 2019 20:14

  Any chance these will be shipped soon?  The money was taken out of my account on November 4th and I'm still waiting for a shipping notification. 

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  Jonny Yeu

  • November 22, 2019 21:02

  We've gotten confirmation that units are arriving on Monday and orders will ship shortly afterwards. Please keep an eye out for an e-mail notification sometime early next week.

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  Nicholas Snyder

  • November 27, 2019 11:44

  I assume we are delayed until next week now?    I would have expected an email sent out to customers to explain the delay by now. 

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  Jonny Yeu

  • November 27, 2019 15:23

  Hi Nicholas, the units have arrived at the fulfillment centre and are being fulfilled. You should receive an e-mail notification once your order is ready to ship. We appreciate your patience.

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