Palette 2 S Pro upgrade kit not shipping?

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6 comments

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    Jonny Yeu

    Hi Martijn, apologies for the delay, we definitely understand your frustration as we've been working with our warehouse to ship these units as soon as possible. Units were scheduled to ship on the 12th but due to an issue with their inventory system, units are expected to begin shipping tomorrow. Once your unit is ready, you'll receive an e-mail notification containing the tracking information.

    Once again, apologies for the delay in fulfilling these orders, but we do appreciate your patience and understanding.

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    Martijn Valkier

    Unit? I didn't order a unit, I ordered a Palette 2 S Pro upgrade kit.

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    Jonny Yeu

    The Palette units and upgrade kits are within the same shipment.

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    Martijn Valkier

     It shipped and arrived, printing as we speak. So far so good. Even the funky blue lights are gone, white is much better.

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    James Armstrong

    Same boat here. I asked support via chat and they were supposed to be shipping but I haven't seen any email confirming my order has shipped yet.

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    Nicholas Snyder

    Both of my S upgrade kits showed up today so I can confirm that they are shipping. 

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