Jamming on Cutter? Palette 2

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    Jonny Yeu

    Hey Blake, sorry to hear that you're experiencing this issue. Could you please provide us with some additional details? If you could share a video of this occurring, it would be most helpful as we'll be able to isolate where the issue is occurring. Also, which version of the firmware are you using?

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    Blake Roetzel

    Latest version 7.4.6

    Only 408 splices, so the machine is very new. It's done this since the start. I'll try to get a video of it happening this weekend. 

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    Jonny Yeu

    Thanks, Blake! Once we can review the video we'll have a much better idea as to what is causing this issue. We appreciate your patience.

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    Blake Roetzel

    I didn't see a way to embed the video to the site, so I've put it on streamable.

    https://streamable.com/xpwrv

    This occurred about 45 minutes into it running, about 30-40ish splices in.

    As mentioned in the video, added the sticky note bit so you can see the wheel turn, it isn't on there during regular operation.

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    Blake Roetzel

    To update the post in case anyone is following it, I have spoken to support via chat. We have found that the cutter sensor might be actuating too early as shown in the attached picture. They will be chatting more tomorrow about possible fixes, I will continue to update this post in case it helps someone in the future.

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    Jonny Yeu

    Thanks for sharing this information with us. Based on the video, it does seem to be an issue with the homing switch. If you're working with our support chat, then it may be best to stay in touch with this representative, but if you require any replacement parts, please let us know (support@Mosaicmfg.com).

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