I have just opened a 'chat' with support, but I figured it'd be worth posting in the forms in case anyone else is having this issue.
I have had good luck with my Palette 2 and it works well with my home made printer. The only issue I appear to be having is every 25-30 or so cuts my filament jams on the cutter wheel.
It will successfully cut the filament, and then when the cutter wheel rolls back it appears to move too much. Like too far past its 'home' position. So the next bit of filament jams on the wheel, and if I'm not there to hear the 'click click clicking' of an angry motor and manually reposition the wheel, the print fails hard.
Has anyone else experienced this odd issue? Can't do any kind of long print without essentially sitting in front of it to fix this issue when it pops up.
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