error code 112

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13 comments

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    Redemptioner1

    Something is putting additional friction on the filament path and your output motor is skipping steps

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    RC Timpi

    There is some Filament ???

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    gman9500

    WEll I didn't see that, thanks!

    crap[, how do I clear that? That filament is my Filamentum Crystal Clear blue . Its not brittle.

     

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    RC Timpi

    Remove the Cover and mayby the Splicecore. Then remove it carefully.
    Check it if some filament in the cutterwheel.

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    gman9500

    not touching that splice core, manual says its real difficult to put back in once removed but I did remove that plastic tab, but I had to remove the bigger tab\cover as well to get that smaller tab out. 

    Pulled the filament out and some of it was going into the splice core, so hopefully that fixed it

    Thanks!

     

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    RC Timpi

    Mmh, to change the Splice Core is not a problem. Here is the instruction for to change the Tube in the Splice Core. There you cann see how you remove the Splice Core Unit.

    https://support.mosaicmfg.com/hc/en-us/articles/360007695153-Replacing-the-Splicer-Tube

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    gman9500

    Thanks but I'll be shipping this back for refund as now I"m getting a GODAWWFUL MOTOR NOISE and it doesn't' complete splicing


    I had started again and for another random print job which was printing fine except because of the damn sensitive button on the prusa I accidentally select the wrong print job. But I let it go for about 15 minutes to make sure it was working before I cancelled

    NOW HOWEVER I AM having a different problem and want my money
    back

    ITs making godawful motor noise and doesn't finish the splicing(I'm trying to do random)

    and then it hangs .and one of the input motors just keeps turning and turning. And nothing ever happens. First time it was about halfway through and motor 1 just kept turning. Cancelling doesn't stop it and I have to turn it off and back on.
    It also didn't properly clear output and I had to pull the cover over the buffer to pull out the filament

    Powered off and back on again. Tried random one more time. It got about 3/4th the way and GODAWFUL LOUD MOTOR NOISE and then input 3 motor just kept turning. Nothing happening
    this time though it wouldn't clear output at all. IT just made GODAWFUL LOUD MOTOR NOISE and act like it was done wiht clearing output. NOT happy or staisfied customer

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    Jonny Yeu

    Hi gman9500, could you please share a video of what is occurring? If you're getting a loud motor noise, it sounds like there may be a jam somewhere in your unit. Please remove the top lid of your unit when filming and we should be able to isolate the issue. As mentioned by RC Timpi, there's likely a jam in the Splice Core and you may need to swap the tube following the instructions that they shared above. The process is very simple and is not difficult to replace.

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    Redemptioner1

    @gman9500

    Welcome to the nightmare that is a palette 2, get use to things not working properly, company knows there have multiple issues with some having a fixed released the other day, bu Mosaic expects you to pay for the fixes and shipping....just a ridiculous joke on their customers.

     

    You particular issues is the a motor skipping steps, hence the grinding sound, it is most likely to be the output motor after the splice but can be both output and feed motors. The filament gets jammed in the splice core during a splice (due to design flaws with the splice core that will cost you $100USD to fix), combined with motors with super low motor torque and only a single sided direct drive extruder hobb gear you end up with the palette 2 skipping steps due to the filament jamming. If only one motor skips then you will get the 112 error, if both start skipping steps (input and output motors) then the palette won't know till it empties the buffer and triggers the buffer collapse and sometimes it will just skip away all night as well without detecting the failure (well until the printer snaps the filament off). 

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    Jonny Yeu

    To update the thread, I've been speaking with the customer via e-mail and after clearing the output, their Palette is working again.

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    Redemptioner1

    yes but for how long.....

     

    Unless you resolved the design flaws in the splice core, I am sure he will be back here again once he gets a change to run some prints...

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    gman9500

    Not long. Apparantly I have a $700 paper weight

    I did 3 attempts at doing a regular paintefd 3d benchy

    Downloaded the code from CAnvas and it did the initla splice and everythign fine and when my printer(Prusa  mks3) it went to the front right corner and started printing there and just staye there

    . It did that on first 2 attempts using the default mk3s settings in canvas

     

    I redid the new printer setting profile and checked the gcode in repeiter host. Showed nor,mal travel movements

    loaded up both files for each hardware. and the palette pro had issues splicing. after just a cou[ple minutes the input 2 motor just kept turning but wasn't moving the filament.  and I see again tehres filament(Atomic neon green) stuck going i to the splice core just like the first time and the filament in the buffer wont clear

     

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    Jonny Yeu

    @gman9500 have you run splice tuning with your filament? Could you please share your settings and pictures of your splices with us? If the buffer is not clearing and there's filament stuck in the homing switch area, it's likely a thick splice or jam in the splice tube.

    Please also share your CANVAS project/profile with me and we'll compare your settings to ones that we have confirmed to work.

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