Filament Runout triggers, even filament is available

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    Bastian Pawlik

    Hey there,

    to be honest, after two month after posting my issue and trying to be as detailed as possible, I was expecting at least some reactions (like maybe from Jonny Yeu who was always so communicative in the past).

    Right now my P2 is nothing more than a quite expensive paperweight :-/

    Regards,

    Basti

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    Jonny Yeu

    Hi Bastian, my apologies about missing this thread. There's a few questions I'd like to ask:

    • What are you runout settings on your Palette screen?
    • Could you check the wiring of the switches by following the steps here: http://mm3d.co/p2replace-switch
    • Have you tried to re-flash the firmware lately?

    This seems to be an issue with the switch connection or the firmware, and once we receive information from the questions above, we'll know how to proceed. Once again, apologies for missing your initial question.

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    Redemptioner1

    @Bastian

    This is common problem with the switches, Johnny will try to convince you "many people have not issues with the switches", which clearly means most people do have issues. What you need is the fixed switches found in the so called "upgrade" kit. Mosaic refuses to supply these parts to existing customers who are having ongoing issues with these faulty parts without paying the additional $100-125 for the kit to fix the problems. 

    The problem you are having is due to the switches being mounted too far out on their PCB board and the leaver being too thin, the filament can slip past the edge of the switch allowing the lever on the switch to move back to the open (no filament detected) position as the filament slides over the top/bottom of the lever instead of along its edge. The switches in the "upgrade" kit address this issue by moving them back slightly on the PCB (less sticking out) and using a thicker version of the lever. 

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    Jonny Yeu

    To clarify, the filament switches are the same in the S Upgrade kit as with non-S units. 

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    Redemptioner1

    Well let's actually clarify that further Jonny, because your post is misleading as per usual.

     

    The switches have the same part number as previously, they are however mounted to the board in a different location and interact with the filament differently as a result. SO, if you read Jonny's post it suggest there is no difference in the switches and the "upgrade" switch won't fix the issue which is deliberately misleading if not fraudulent. The fact of the matter is the "upgraded" switch was made specifically to address the issues @Bastain is having, if the old style switch is used to replace the faulty one the same issue will occur again, just a matter of time. According to Johnny, you will be sent the old style switch as a replacement warranty item if you did not purchase the Palette S versions

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    Jonny Yeu

    Apologies if you were misinformed, Redenptioner1, but only the homing switch was changed to be mounted differently. The filament switches have only been updated to contain white LEDs: https://www.mosaicmfg.com/blogs/news/bring-the-latest-mosaic-technology-to-your-palette-2-p2s-and-p2s-pro-upgrade-packages

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    Bastian Pawlik

    Hey there.

    Sorry, due to a move I wasn't able to test you suggestions earlier, Jonny Yeu.

     

    To answer your questions:

    • What are you runout settings on your Palette screen?
      -> Splice to next drive
    • Could you check the wiring of the switches by following the steps here: http://mm3d.co/p2replace-switch
      -> I checked the Connection, and everything is plugged in correctly. Also the switch status under "Settings" -> "About" displays the correct status whenever I put in/pull out the filament
    • Have you tried to re-flash the firmware lately?
      -> I reflashed to the most recent version 9.0.9

    Unfortunately this didn't help. I enabled the endurance mode and tried to do a test print. But even during the "Waiting for Palette to make filament" process the "Runout-detection" kicks in and stops the print (even before the first splice happens).

    The comments from  Redemptioner1 seems to be reasonable, although I wasn't able to enforce the error manually.

    Don't get me wrong, I really like the P2 and would love to do more awesome stuff with this. But since a few months I'm no longer able to make use out of it.

    BR,

    Basti

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    Jonny Yeu

    Hi Basti, thanks for this information. Let's have your unit sent back to our offices and we'll take a look to see what's causing these issues. If we're unable to repair the unit, we'll have a new replacement unit sent immediately. I have an address on file that I can use to send the return documents to, but please send me an e-mail (jonny@mosaicmfg.com) to confirm if this would be the appropriate address to use.

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    Kurt Skauen

    "Apologies if you were misinformed, Redenptioner1, but only the homing switch was changed to be mounted differently. The filament switches have only been updated to contain white LEDs"

    The dishonesty have no end in you does it? The relevant section on the page you linked to has been entirely rewritten since it was originally posted. I too was properly fooled into thinking this was a change for all the switches. I'v seen enough of how to the core dishonest Mosaic is by now that I usually save any statements locally so I can see how your bait and switch operations are panning out. But unfortunately I didn't think of doing it this time. But I remember thinking "smoke screening, smoke screening, smoke screening" while reading that section as the first good portion of it was only talking about aesthetics. Hence my " But I got a good laugh when they started the sensor upgraded section talking about aesthetics" comment on Facebook.

    Linking to the modified version in the context you did here is really cringe worthy.

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    Jonny Yeu

    Hi Kurt, as far as I know, that blog post was published on Nov 4, 2019 (day of the S launch) and there have been no edits on the article. 

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    Kurt Skauen

    I did originally read this presentation on Nov 4th. I usually do a lot of research before making any statements, but I admit that I did not do that this time. I was very busy on the 4th, and I'm still very busy now. So I can not with a good consciousness say that there is no possibility that I miss-read the post, or that my memory are simply playing me a trick. If the post has not been updated since it was first posted  I'm clearly wrong in my above statement regarding the section being entirely rewritten. And I apologies for that. Most all other statements I have made have been deeply researched, demonstrated and backed up with data and evidence though. So I still stand behind my general assessment of Mosaic's honesty.

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