Palette Firmware update (V4.2.3)

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6 comments

  • Avatar
    Clifford Roche

    Sigh, I just want to point out that the firmware updater software asked me to quit and install an update during a firmware update. Which I reactively agreed to...

    Please make this not possible in the future. It's bad.

  • Avatar
    Jonny Yeu

    Thanks for the feedback, Clifford! We apologize for the inconvenience but released a fix for the Updater where it was not recognizing the proper version of the firmware on Palette. We appreciate your patience.

  • Avatar
    Clifford Roche

    I may be incorrectly interpreting your response, so just to clarify.

    I understand that you released an update to the updater, the issue is that it updated the software while updating the firmware bricking my palette. I had to dismantle and perform a hardware bootloader update to fix it.

    Please just block exiting the application while an update to the firmware is in progress, it will save many headaches.

  • Avatar
    Kurt Skauen

    @Chris Labelle

     

    Please notice Jonnys answer to this post. This is exactly what I have been talking about for a long time now.

    Clifford posts about a bug. Namely that the updater (who should know that aborting mid update is a really bad thing) throws up a dialog mid update and then swiftly abort the update if the user respond to it (this kind of things are why I say the things I say about your software people).

    Jonny reads this but have zero reading comprehension and don't even notice that there is a bug report in there. So he just do what he usually do and give some random mostly irrelevant answer. In this case explaining why there was an update. Completely ignoring the actual issue that the updater will prompt you to restart mid update and cause you to brick the palette.

    This is why I say the things I say about Jonny.

  • Avatar
    Jonny Yeu

    Hi Clifford, yes, because there was an update to the Updater, you were prompted to use V1.1.2. It is recommended to complete the update first before proceeding with any firmware updates, but our team is aware of this bug and are fixing this issue. We also prompt users to use Updater V1.1.2 on our Firmware release notes (http://mm3d.co/p2-fw-notes) but will update the notes to reflect the advice I shared above.

    We apologize that you had to complete a hardware bootloader update to fix the issue but appreciate the feedback.

  • Avatar
    Kurt Skauen

    And now, instead of thanking Clifford for reporting the bug you partly blame him for the problem and steal his credit by pretending like you already knew about the bug. Unparalleled customer service.

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