Firmware install fails to start.

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10 comments

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    Adalyn O

    Hi Jason, sorry to hear that you're having trouble updating firmware when you just received it. Can we take a few steps back to make sure things are done correctly? This error does not mean it's DOA, but it may take a couple of power cycles to get it working. The jumper method is only needed if your Palette 2 and its screen stops powering on.

    1. Is Palette 2 plugged in by its USB to your computer and its power supply?
    2. Please try checking the I/O tether to make sure it's fully connected. Follow only steps 1-6 here to unplug and replug in this tether.

    Please let me know how this goes!

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    Jason Znack

    Yes, it's plugged into power and USB.

     

    I checked the tether visually and poked at it, everything seemed to be solidly connected. I did unplug and replug it when I did the jumper of the display board.

     

    DOA isn't really the right word. It's not dead, it's just not taking the firmware update.

     

    Tomorrow I'll try on my windows PC since I had no luck with my Macbook.

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    Mitch Debora

    Hi Jason,

    I use my Mac to update the P2 firmware and have run into a similar issue in the past.

    I agree that your Palette is not DOA and it does not sounds like there is any reason to use a jumper. 

    The firmware uploader is simply having issues completing the 3 uploads for some reason.

    I have found that the most reliable way to achieve success is to do the 3 .bin uploads one at a time as you mentioned. I have found that is is critical to both turn on and off the Palette as well as to close and open the firmware updater application between each upload. Please do them in order (P2EE01.bin, P2EE02.bin, and then ui.min). This strategy has allowed me to do it reliably many times. I would suggest giving this a try and let me know how it goes. If it fails at a specific step even after multiple tries, please let me know what the error message is and then we can find a way past it.

    I am confident that we can solve this problem and get you up and printing. I apologize that you are running into these issues.

    Best,

    Mitch

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    Jason Znack

    No matter which method I used to try and update the firmware with on the mac I always got Error (Failed to initialize device, please turn Palette off and back on and try again.) or sometimes it would just sit at 0% and not do anything. 

    However, today I hooked it up to my windows 10 PC and the firmware updater worked the first try. No problem.

    It's a 2013 Macbook Pro with retina display. There's only 2 USB3 ports. I tried switching between them, even rebooted between switching. A /dev device showed up under the advanced options drop down when it was connected, so it detected something.

    If there is any other information you would like to help in tracking down the issue on the Mac please just let me know. I'd be happy to help in case it saves someone else the headache in the future.

    Now onto finishing the setup. Thanks for your responses. 

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    Mitch Debora

    I appreciate the response and offer to help, Jason. I'm glad that switching to a PC helped you get past this. 

    If the team has any further diagnostic questions, I will let you know.

    Thank you again!

     

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    David Hillier

    I'm having exactly the same problem with my Palette pro2!

    Has there been a fix for this?

    I can't update the firmware on a Mac or PC, I have tried everything above. I get the error: 'could not start bootloader' on the Mac, and on my PC it doesn't even get this far -  it freezes on the first page 'update firmware' 'next' screen.

    Thanks

    Dave

     

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    Jonny Yeu

    Hi David, sorry to hear that you're running into this issue. There's a few things I'd ask for you to check:

    • Are you using the most recent version of the Firmware Updater (V1.1.1): http://mm3d.co/firmware
    • If you have another USB cable available, could you please try to use this to connect your computer and Palette?
    • Have you updated each part of the firmware individually? You can find the steps here: http://mm3d.co/fwupdate-issue
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    Gatt Alfred

    Hi. I have tried updating the firmware on my new palette 2 s pro... the updating just stopped at 81% and didnt want to budge any further, so  I had to shut down with consequent disaster. I have tried resetting the palette, updating the bin file for the screen, using all methods - normal mode, software and hardware bootloader - and at all available baud rates. I changed the usb cable. I get several error codes as mentioned by previous posts. Of the time when the screen bootlader does get to 100%, it gives me a failed handshake error...

    This is very frustrating on the first day of my experience with the palette, so I am a bit desperate.... I have even updated the fti driver, done it on both macbook pro and a windows pc. 

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    Gatt Alfred

    Success!! a 6 hour marathon of doing the same thing. What I did differntly this time is that I did not start with the screen as per instructions given by mosaic, but started with the main.

    Hope everything goes well from now on. fingers crossed :)

     

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    Jonny Yeu

    Great to hear, Gatt, apologies that it took so long and for any miscommunication! We do suggest going in the order Main - Screen - Graphics: http://mm3d.co/fwupdate-issue

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