Just got a Palette 2 for Christmas and I can't update the firmware.
I'm using a Mac. Attempted the normal firmware install, screen turns off, Error (Failed to initialize device, please turn Palette off and back on and try again.) I try again, same thing. I do the firmware troubleshooting steps using advanced options, select the /dev port and uncheck handshake, same error message, but the screen stays on this time. I do the fall back firmware update with the individual .BIN file for the screen and get the same error message. I try the main board bin as well, and it just sits there not doing anything.
I really don't want to have to take it half apart to use a jumper. I just took it out of the box. >_<
Update: I took it apart and followed the jumper procedure, but I still get the same error message from the updater. Error (Failed to initialize device, please turn Palette off and back on and try again.)
Is my unit DOA?
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