This issue is likely caused by one of two reasons:
- The Bowden tube length is not accounted for in your Printer Profile. If you're using a Bowden printer (like the CR-10), you'll need to include the length of Bowden tubing so that Palette can create enough filament to finish a print. Because of this, we suggest measuring the distance from your filament feed to the tip of your hot end, then adding another 10-20 mm for insurance. Once measured, add this length to your Printer Profile in Chroma and/or CANVAS.
- The calibration of your Palette and printer are off. Please follow the steps in the following support article to check that calibration was done correctly: http://mm3d.co/calibration-troubleshooting
If you have any additional questions, please send us a message at email@example.com.