Look below for the Error Code that's appearing on your Palette 2 (Pro)'s screen.
|43||Screen Freeze Error||If you've received this during a print, communication was lost and the print should pause.|
|101||Communication Error||Please restart your Palette.|
|102||Incorrect Splice Core detected||This occurs if a Splice Core is used on a Palette 2 Pro or if a Splice Core Pro is used on a Palette 2. Please ensure that you're using the correct Splice Core for your version of Palette.|
|103||Runout detection error||This error occurs when there is an issue with the runout detection switches in Palette. Please check the connections using this article.|
|104||Homing switch error||Palette was unable to clear the homing switch during a splice.|
|111||Cut Error||Palette's cutter is not operating correctly. Please refer to this article to check the condition of your cutter blade.|
|112||Error clearing outgoing during startup||This error occurs if Palette detects that filament is not being cleared from the outgoing tube properly. Please remove the outgoing tube and ensure that the filament path is clear.|
|120||Buffer collapse||The buffer switch is triggered while a splice is being created and a warning is issued. Please check your print speed. If you're using a CANVAS Hub, please use the Slowdown during splice option in OctoPrint (SETTINGS > PLUGINS > PALETTE 2 > ENABLE ADVANCED OPTIONS > SAVE)|
|121||Buffer collapse||The buffer switch was unexpectedly pressed and a warning is issued. Please check filament path for jams.|
|301||Invalid PPM||Please run Palette Calibration (http://mm3d.co/calibrate-p2)|
|302||Invalid SPC||Please run Palette Calibration (http://mm3d.co/calibrate-p2)|
|311||Incorrect Major Version||There is an issue with Palette's firmware. Please re-flash the firmware on your unit (http://mm3d.co/firmware).|
|312||Firmware update required||Please update your Palette's firmware (http://mm3d.co/firmware).|
We will constantly be updating this page with new errors. If you have any additional questions, please send us a message at email@example.com.