Troubleshooting Firmware Update

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  • Avatar
    Serge-Antoine Cote

    Anyone else got the "Incorrect Major Screen Version" error? I can't manage to update the firmware because of that.

    UPDATE: So I got it working and what I had to do is press the reset button on the palette 2 screen right AFTER I started injecting the code in the firmware updater. Otherwise it seems like the palette doesn't understand it has to let the updater do it's job. I hope the is helpful to anyone here with the same problem.

  • Avatar
    Jonny Yeu

    Hi Serge, please power-cycle your Palette and attempt to upload the zip files to each portion individually (Main, Screen, Graphics). We've found that power-cycling Palette can help to solve this issue, and we're currently working on updates to make this process much smoother.

  • Avatar
    Josh Hopkins

    I got the same issue as Serge above, and had to do the disassembly and jumper the screen to get it to finally take the new firmware. Even then I'm noticing a few bugs with the interface. Hopefully they fix the firmware update tool. Seems to me like it should try to update the screen first before it does the main board.

  • Avatar
    Ramon Schweizer

    Hi there

    has anyone else the issue, since the FW the progess bar isn't working on Palette 2 Pro?

    Passed time, splices and length are still showed, but no progessbar (only white empty)

  • Avatar
    Jonny Yeu

    Hey Ramon, if this occurs and the bar does not progress after a minute, please power-cycle your unit and attempt to update again. If you're unable to Install All, please follow the steps here to install each part individually: http://mm3d.co/fwupdate-issue

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    TransBat

    For those who might receive a driver error when connecting their Palette 2 Pro (or Palette 2), you will likely need a driver for a FT230X Basic UART device before the Firmware updater can even see the device!

    I installed this driver package for Win 7 x64: https://www.ftdichip.com/Drivers/D2XX.htm
    The comments section of the table links to an setup.zip that one can extract and then install the drivers easily.  After installing this, I was able to use the Firmware update installer with no issues.

  • Avatar
    Jonny Yeu

    Thanks for sharing, TransBat!

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    Patrice Pichery

    It works ! Awesome ! Tried 4 times ! The fifth was the right one !

     

  • Avatar
    Tfranke0

    Thank you for posting how to fix the Major Version error 311 fix. I was getting that on my Palette 2 Pro. Followed instructions to download zip file and manually update each 3 pieces in the order you stated. Things are ok now.

  • Avatar
    Ramon Schweizer

    for me it works.

    Thanks!

  • Avatar
    Olivier DIAZ

    Thank you

    Error 311 fix !

    Palette 2 pro

  • Avatar
    Michael K McCandless

    I also the same Error 311 / Incorrect Major Version error.  It's quite spooky -- the screen is all jumbled pixels except for that error message, even on reboot.  So I am now attempting to install each part separately.

    Is there a specific order I should install them in?

    The updater that installs the firmware (running on OS X) should state its version so I know I'm using the latest installer.

  • Avatar
    Jonny Yeu

    Hey Michael, please install them in the order Main, Screen, Graphics.

  • Avatar
    Anthony Jadzinski

    Hi, I am having no joy with updating firmware. Followed startup screens and ended up with screen with garbage on it, now it's gone blank and I have nothing and following your instructions to other users I have used the jumper to try and reinstall the screens firmware but still nothing. I have tried various firmware updates to what I think is the latest one 6.1.5. Just don't seem to be getting anywhere. What am I doing wrong? I feel I have wasted over £700 for something that does not seem to want to work.

    Thanks

    Tony

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