Troubleshooting Firmware Update

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    Serge-Antoine Cote

    Anyone else got the "Incorrect Major Screen Version" error? I can't manage to update the firmware because of that.

    UPDATE: So I got it working and what I had to do is press the reset button on the palette 2 screen right AFTER I started injecting the code in the firmware updater. Otherwise it seems like the palette doesn't understand it has to let the updater do it's job. I hope the is helpful to anyone here with the same problem.

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    Jonny Yeu

    Hi Serge, please power-cycle your Palette and attempt to upload the zip files to each portion individually (Main, Screen, Graphics). We've found that power-cycling Palette can help to solve this issue, and we're currently working on updates to make this process much smoother.

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    Josh Hopkins

    I got the same issue as Serge above, and had to do the disassembly and jumper the screen to get it to finally take the new firmware. Even then I'm noticing a few bugs with the interface. Hopefully they fix the firmware update tool. Seems to me like it should try to update the screen first before it does the main board.

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    Ramon Schweizer

    Hi there

    has anyone else the issue, since the FW the progess bar isn't working on Palette 2 Pro?

    Passed time, splices and length are still showed, but no progessbar (only white empty)

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    Jonny Yeu

    Hey Ramon, if this occurs and the bar does not progress after a minute, please power-cycle your unit and attempt to update again. If you're unable to Install All, please follow the steps here to install each part individually: http://mm3d.co/fwupdate-issue

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    TransBat

    For those who might receive a driver error when connecting their Palette 2 Pro (or Palette 2), you will likely need a driver for a FT230X Basic UART device before the Firmware updater can even see the device!

    I installed this driver package for Win 7 x64: https://www.ftdichip.com/Drivers/D2XX.htm
    The comments section of the table links to an setup.zip that one can extract and then install the drivers easily.  After installing this, I was able to use the Firmware update installer with no issues.

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    Jonny Yeu

    Thanks for sharing, TransBat!

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