Setup Guide: CANVAS Hub

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  • Avatar
    Thomas Leonard Gertz

    I can select the network

    but nothing happens with loe8-ch-canvas-hub.local/

  • Avatar
    Jonny Yeu

    You can do this in CANVAS by selecting the Profile logo at the top right corner, Selecting 'Manage CANVAS Hubs" and pressing the delete button next to your CANVAS Hub.

  • Avatar
    John Jackson

    John Jackson I un-linked the account and re-linked it again but I still can't get the canvas hub to communicate to canvas or palette 2. It will communicate to the printer.

  • Avatar
    Lukas Kurka

    Thanks for reply Jonny. As I already stated I have solved the problem with the image from your Google docs. To your solution I would maybe add point 6) put the restart command to original state - of course if there is no need to change ownership everytime you restart which I don't suppose.

  • Avatar
    John Jackson

    How do you unlink an account on the canvas hub?

  • Avatar
    Jonny Yeu

    Hey Thomas, could you please try and enter the IP address of your CANVAS Hub into your web browser to see if you can connect?

  • Avatar
    Steve Clynes

    I had the EXACT same issue. Gave up, then the following night when I started everything up it was there and connected.

    I think that things are just very unstable for some reason at the moment.

    You know the drill ;-) power down everything and restart. See if that helps.

    Certainly there are some stability issues.

  • Avatar
    John Jackson

    I can access canvas offsite through the internet but for some reason I can't access canvas hub offsite through the internet.  

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    John Jackson

    Palette is now connected to the hub. Canvas still shows "Not Connected".

  • Avatar
    Kevin Mardirossian

    I too am having the above problem regarding the inability to update the Palette 2 Plugin

  • Avatar
    Jonny Yeu

    Hey John, if you're trying to access the website using the serial number DNS number and not finding success, could you please find the IP address of your CANVAS Hub and enter this into your browser? You can usually find this information through your router.

  • Avatar
    Jonny Yeu

    Hey everyone, we'll need to update this article, but to get around the error that Lukas is experiencing, please complete the following:

    1) In the CANVAS Hub interface, please go to Settings (wrench icon) > Server > Restart OctoPrint. From here, we need to add additional information to the restart command “sudo service octoprint restart”:

    ;sudo chown -R pi:pi /home/pi/OctoPrint/venv/lib/python2.7/site-packages/

    2) Press 'Save'. Restart OctoPrint
    3) Wait ~4 minutes. Open Hub in browser again and “Update All”
    4) Wait for plugins and OctoPrint to update. Once installed, OctoPrint should restart by itself, but if not, restart OctoPrint.
    5) Wait ~4 minutes and the updates should have installed properly. 

    If you have any additional issues, please reach out to us at support@mosaicmfg.com.

  • Avatar
    Lukas Kurka

    I've followed the guide and as written tried to update Palette 2 plugin at first. However this update fails with some messed up permissions.

    Logs are here https://pastebin.com/S1ujTfS7 and https://pastebin.com/UWK4TS6N

    How can be this fixed?

  • Avatar
    Jonny Yeu

    Great to hear! And yes, I agree, the restart command can be returned to the original state once updated.

  • Avatar
    John Jackson

    Tried the IP address and sill no luck.

  • Avatar
    Jonny Yeu

    Hey John, could you please follow the steps in the following support article: http://mm3d.co/canvashub-connection

  • Avatar
    Steve Clynes

    The link to the second video "Starting your first Palette 2 print : using canvas hub +..." is returning a "404 not found" error for me.

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    Jonny Yeu

    Also, we had an issue with on of our servers over the weekend, so I do apologize if there connection issues with users. We're working to get the server back online and it should be running again shortly.

  • Avatar
    Lukas Kurka

    Hey Kevin! I didn’t have enough patience to wait over the weekend when support replies, especially when I had time and wanted to play with the machine. Have a look at https://support.mosaicmfg.com/hc/en-us/articles/360015776414-CANVAS-Hub-Factory-Reset The article aims at problems with connectivity however if you download and copy that image to SD card you will find out that it already comes with Palette 2 plugin at version 1.3 so no need to update it, only the rest. It is not probably the best solution but for me it worked:-) The wifi hotspot will be abcd-ch... instead of serial number. I have used a different sd card just for sure that I have the original untouched.

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