Setup Guide: CANVAS Hub

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13 comments

  • Avatar
    Steve Clynes

    The link to the second video "Starting your first Palette 2 print : using canvas hub +..." is returning a "404 not found" error for me.

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    Thomas Leonard Gertz

    I can select the network

    but nothing happens with loe8-ch-canvas-hub.local/

  • Avatar
    Jonny Yeu

    Hey Thomas, could you please try and enter the IP address of your CANVAS Hub into your web browser to see if you can connect?

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    John Jackson

    How do you unlink an account on the canvas hub?

  • Avatar
    Jonny Yeu

    You can do this in CANVAS by selecting the Profile logo at the top right corner, Selecting 'Manage CANVAS Hubs" and pressing the delete button next to your CANVAS Hub.

  • Avatar
    John Jackson

    John Jackson I un-linked the account and re-linked it again but I still can't get the canvas hub to communicate to canvas or palette 2. It will communicate to the printer.

  • Avatar
    John Jackson

    Palette is now connected to the hub. Canvas still shows "Not Connected".

  • Avatar
    Steve Clynes

    I had the EXACT same issue. Gave up, then the following night when I started everything up it was there and connected.

    I think that things are just very unstable for some reason at the moment.

    You know the drill ;-) power down everything and restart. See if that helps.

    Certainly there are some stability issues.

  • Avatar
    Jonny Yeu

    Also, we had an issue with on of our servers over the weekend, so I do apologize if there connection issues with users. We're working to get the server back online and it should be running again shortly.

  • Avatar
    John Jackson

    I can access canvas offsite through the internet but for some reason I can't access canvas hub offsite through the internet.  

  • Avatar
    Jonny Yeu

    Hey John, if you're trying to access the website using the serial number DNS number and not finding success, could you please find the IP address of your CANVAS Hub and enter this into your browser? You can usually find this information through your router.

  • Avatar
    John Jackson

    Tried the IP address and sill no luck.

  • Avatar
    Jonny Yeu

    Hey John, could you please follow the steps in the following support article: http://mm3d.co/canvashub-connection

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