To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2 (Pro). Please follow these steps to update your Palette's firmware.
- Open your Palette 2 package and remove your Palette 2 unit and USB cable. Connect your Palette 2 to your computer.
To help the updater recognize the port for your Palette, try unplugging other USB devices.
- Download our Firmware Installer for your operating system.
Latest Palette Firmware V.9.2.9 (Nov 6, 2019)
Operating System Download Link Windows (x32 or x64) Download macOS Download Linux (x64, Tested on Ubuntu 16.04) Download*
- Follow the on-screen instructions and click "Install Latest"
- Once the firmware is updated, you will receive the following message, and you can unplug your unit from your computer.
If you experience any issues when updating, please see out support article here: http://mm3d.co/fwupdate-issue