If your Palette is turned on but you're unable to read your LCD screen, please check the following options.
Check the screen cable connections within your Palette. Please refer to this support article to check the connections.
Adjust the contrast potentiometer on the back of the LCD screen.
To do this, take a Phillips head screwdriver to adjust the dial while the screen is on so that you can adjust until the screen is to your liking. Important! Please be careful to avoid any metal parts near the potentiometer with the screwdriver as this may short your screen.
The blank screen may be caused by static in the printing area around Palette+. In order to help avoid this issue, please print 8 plastic washers which you can install on each screw on the screen. You would place a washer between the screw and screen. Download the STL here.
If you're still running into any issues with your screen, please e-mail us at firstname.lastname@example.org.