This support article is to help if you see that filament has gotten jammed in the gears of Palette™/Palette+'s™ ingoing drives. This can be caused by sharp filament being loaded into Palette/Palette+ which gets caught before entering the Teflon tubing.
To remove this blockage, you'll need the smaller (2.0 mm) hex key from your Tool Box as well as pliers to help remove the broken filament.
1. Remove the front plate of your Palette/Palette+ by carefully removing the 6 screws:
2. You'll notice that we did not remove the DC barrel nut from the front plate. You can place the front plate to the side, still attached to the tether.
3. Next, detach the screen by removing the 4 screws using the same 2.0 mm hex key:
4. Once the screws are removed the screen is still connected, so carefully place this piece to the side and you'll have a clear path to the merger. Carefully shift the drives to the side so that you can access the two screws which attach the merger to the cutter.
5. Once you free the acrylic piece, you'll need to detach the motors from Palette. Remove the bottom lid of your Palette. This will uncover where the motors are attached to Palette. You will need to cut the three zip-ties which are holding the wires together:
To reassemble the acrylic pieces of the merger, refer to this support article.
If you're running into any issues during this procedure, please don't hesitate to e-mail us at firstname.lastname@example.org!