What is the refund/return policy?

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    Joseph Messina

    I would really appreciate a response to my email. I am beginning to feel as though I purchased a $600 paper weight.  

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    Jonny Yeu

    Hi Joseph, sorry for the delay in our response here, but it looks like someone has already responded to your e-mail inquiry on April 23. Please let us know if you have any additional questions!

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    Kurt Skauen

    "Instead, we're transparent with customers about exactly what can be accomplished with Palette™"

    That must be one of the most provoking statements I have read in a very long time.

    After all the research I have done over the past months, both to get the most out of my Palette, and to make review videos, and seen how entirely disconnected the claims coming from Mosaic is from reality it really makes me fume reading another flat out lie like that.

    Never have I seen another company selling a product in this price range lying to such an extreme degree about the performance of their product. I don't think "transparent with" was the phrase you was looking for. It was probably more like "lying to".

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    Garyrossjr

    Palette 2s is a bad investment. The support is slow to respond and most of the time they respond with a question. There are 100 plus settings that need to be set for every print. The average print requires 400 splices and they don't always stay spliced. After two weeks and not a single print I feel like a fool for buying a palette.

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    Jonny Yeu

    Hi Gary, we just responded to the multiple messages that you've sent over the weekend. We respond within a business day, so apologies if this is too slow. We also offer telephone and video calls.

    If we respond with a question, it usually means that we require more information in order to provide you with the proper assistance. If users have questions, it's best to provide as much information as possible (text, pictures, videos) in order to receive the most informed support. It's very hard for us to determine the root cause of the issue if we are given general or incomplete information.

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