This issue happens when you plug your Palette™/Palette+™ into your computer via USB in order to update the firmware:
There are a couple things that might fix the uploading issue:
- Your OS may be missing the proper Arduino drivers. If this is the case, you can download the required drivers here.
- Try re-installing Chroma™ and updating the accompanying firmware (Tools > Update Palette Firmware). Make sure that your Palette/Palette+ shows up in your Device Manager and then try uploading again (It will show up as COM5).
- Check if there are any other devices (specifically any other Arduino's) connected to your computer. If there was, please unplug everything except for your Palette/Palette+ and try uploading again.
- Try with another USB port, and if at all possible, try another desktop or laptop. This issue can be due to an older version of your OS (we find that this issue arises with Windows 7 and older).
If you are still running into issues where you computer does not detect your Palette/Palette+, contact us at email@example.com.