Why should I not plug my Palette into both the power supply and USB?

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    tyrone r

    I just received my Palette+ and I'm following the quick start guide and I didn't even make it pass plugging it in.  I plugged it in and nothing appears on the LCD screen, it's just blank.  I tried unplugging it and waiting a few minutes and then plugging it back in and still nothing.  What should I try?

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    Jonny Yeu

    Hey Tyrone, I've posted a few next steps to try on your forum post.

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    Jemmy Huang

    when plug power LCD not show on, but I plug USB into PC the LCD light on and I can do everything

    how can I fix this issue, and power plug in after I plug out USB the LCD light off the palette been useless

    My Palette was ship by 2016 it's a earliest version

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    Jonny Yeu

    Hi Jemmy, could you please check the steps in the following support article: http://mm3d.co/screen-issues

    If you're still unable to turn on the screen with the power supply afterwards, please send us an e-mail at support@mosaicmanufacturing.com and we can provide you with next steps.

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    Jemmy Huang

    ok, thanks Jonny

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