Error Numbers

• 43 Screen Freeze Error - If you've received this during a print, communication was lost and the print should pause.
• 101 Communication Error - Please restart your Palette.
• 102 Incorrect Splice Core detected - This occurs if a Splice Core is used on a Palette 2 Pro or if a Splice Core Pro is used on a Palette 2. Please ensure that you're using the correct Splice Core for your version of Palette.
• 103 Runout detection error - This error occurs when there is an issue with the runout detection switches in Palette. Please check the connections using this article.
• 104 Homing switch error - Palette was unable to clear the homing switch during a splice.
• 111 Cut Error - Palette's cutter is not operating correctly. Please refer to this article to check the condition of your cutter blade.
• 112 Error clearing outgoing during startup - This error occurs if Palette detects that filament is not being cleared from the outgoing tube properly. Please remove the outgoing tube and ensure that the filament path is clear.
• 120 Buffer collapse - The buffer switch is triggered while a splice is being created and a warning is issued. Please check your print speed. If you're using a CANVAS Hub, please use the Slowdown during splice option in OctoPrint (SETTINGS > PLUGINS > PALETTE 2 > ENABLE ADVANCED OPTIONS > SAVE).
• 121 Buffer collapse - The buffer switch was unexpectedly pressed and a warning is issued. Please check filament path for jams.
• 301 Invalid PPM - Please run Palette Calibration.
• 302 Invalid SPC - Please run Palette Calibration.
• 311 Incorrect Major Version - There is an issue with Palette's firmware. Please re-flash the firmware on your unit.
• 312 Firmware update required - Please update your Palette's firmware.

We will constantly be updating this page with new errors. If you have any additional questions, please send us a message at support@mosaicmfg.com.