Error Codes
Look below for the Error Code that's appearing on your Palette's screen.
| Error Code | Description | Solution |
|---|---|---|
| 101 | Temperature Reading between Thermistor 1 and Thermistor 2 is greater than 50 °C. | The solution for Error 101 can be found here. |
| 102 | Temperature is not rising when it should be. | Contact support@mosaicmfg.com and tell us your error code and any other information that you think might be useful. |
| 103 | Thermistor unresponsive. | Thermistor has been unplugged from the electronics board. Check your thermistor connections here. |
| 104 | Thermistor registering over 250°C. | See solution for Error 103. |
| 105 | Thermistor displaced. | See solution for Error 103. |
| 106 | Hot tool cannot home. | WARNING: Palette's hot tool, splicing region, and other parts may still be hot. Palette+'s hot tool is probably getting stuck on the splicing tube which is preventing it from homing. This is likely due to hot tool alignment. First, unplug your Palette+ and allow the hot tool to cool. Once the hot tool is cooled, carefully move it away from the tube. (Be careful not to burn yourself as before cooling it is 230°C). Next, plug your Palette back in and go to Utilities > Clear Output to clear filament that may be stuck in the splicing area. After clearing any blockages, realign the hot tool. More info about realigning the hot tool here. |
| 200 | Cannot open selected file. | There's an error with the MSF file your Palette is trying to read. Process your G-code in Mosaic™ Chroma™ Software again. If this doesn’t work, try reformatting your SD card on your computer, and then try again. (Reformatting your SD card will delete all files on your SD card. Back up any important files on your SD card before reformatting.) If you manually edited your MSF file, make sure you haven't accidentally omitted anything. Consider recreating your MSF file by running the G-code through Mosaic Chroma software again. If that doesn't work, email your MSF file and G-code to support@mosaicmfg.com, and tell us which error code you received and any other information that you think might be useful. |
| 201 | Incorrect MSF version | See solution for Error 200. |
| 202 | Missing cu value. | See solution for Error 200. |
| 203 | Invalid ppm value. | The solution for Error 203 can be found here. |
| 204 | Missing ppm value. | See solution for Error 200. |
| 205 | Invalid LO value. | See solution for Error 200. |
| 206 | Missing LO value. | See solution for Error 200. |
| 207 | Invalid ns value. | See solution for Error 200. |
| 208 | Missing ns value. | See solution for Error 200. |
| 209 | Missing np value. | See solution for Error 200. |
| 210 | First piece too short. | The solution for Error 210 can be found here. |
| 211 | Invalid dist in splice or ping line. | The solution for Error 211 can be found here. |
| 212 | Invalid hf value. | See solution for Error 200. |
| 213 | Missing hf value. | See solution for Error 200. |
| 214 | Invalid nf value. | See solution for Error 200. |
| 215 | Missing nf value. | See solution for Error 200. |
| 216 | Invalid na value. | See solution for Error 200. |
| 217 | Missing na value. | See solution for Error 200. |
| 218 | Invalid algorithm modifier. | See solution for Error 200. |
| 219 | Invalid colour used. | See solution for Error 200. |
| 220 | Cannot open cfg file | This issue should only pop up if you tried to edit your CFG file manually and accidentally missed something. Regenerate the CFG file in Mosaic Chroma software (Tools > Generate Config File). If this doesn't work, please contact support@mosaicmfg.com with your error code and any other information that you think might be useful. |
| 221 | Invalid cfg version. | See solution for Error 220. |
| 222 | Invalid spc value. | See solution for Error 220. |
| 223 | Missing spc value. | See solution for Error 220. |
| 224 | Invalid sd value. | See solution for Error 220. |
| 225 | Missing sd value. | See solution for Error 220. |
| 240 | No sd value stored in EEPROM. | Make sure your Palette is not plugged into your computer. Connect Palette to its power supply. Select Calibration > Splicer Distance. Allow Palette to run the test. Once the test is finished, when prompted by Palette (Save value?), select Yes. If this doesn't work, please contact support@mosaicmfg.com with the error code and any other information that you think might be useful. |
| 214 | No spc value stored in EEPROM. | Make sure your Palette is not plugged into your computer. Connect Palette to its power supply. Select Calibration > Steps per Count. Allow Palette to run the test. Once the test is finished, when prompted by Palette (Save value?), select Yes.If this doesn't work, please contact support@mosaicmfg.com with the error code and any other information that you think might be useful. |
| 301 XX | Teflon jam. | There's some filament caught somewhere in your Palette. The most common cause of this error is if the first filament segment of a print does not feed properly through Palette. Find some tips for this issue here. The solution for Error 302 should help you find the obstruction in your Palette. If not, please refer to the other support articles found here. If this does not work, please contact support@mosaicmfg.com and any other information that you think might be useful. |
| 302 | Opto not clear on startup (or "filament path blocked"). | WARNING: Palette's hot tool, splicing region, and other parts may still be hot. Make sure things are cool enough to touch without burning anyone or anything. For instructions on how to clear filament from the opto, click here. If this doesn't work, please contact support@mosaicmfg.com with your error code and any other information that you think might be useful. |
| 400 | Palette+ firmware on Palette. | This issue should only pop up if you tried to edit your firmware file manually and accidentally changed something. Flash firmware in Chroma. If you're still receiving this error, flash our EEPROM hex file (http://mm3d.co/eeprom) and then re-flash Palette firmware in Chroma. If this doesn't work, please contact support@mosaicmfg.com with your error code and any other information that you think might be useful. |
| 401 | Palette firmware on Palette+. | See solution for Error 400. |
| 402 | More than 1 algorithm modifier in Palette. | See solution for Error 400. |
If you have any additional questions, please send us a message at support@mosaicmfg.com
8 Comments
I am getting error Z BUF ERROR
WHAT DOES THIS MEAN
dan67@bellsouth.net - Reply
Hi Dan, would you mind sending us an email at support@mosaicmfg.com with the file that causes this error? Also, does this occur on multiple print files?
Jonny Yeu -
I also get the error code 500 when I try to start a single filament print via Canvas. What should I do?
Sebastian Poschmann - Reply
Hallo Sebastian, wenn du mit einem Filament drucken möchtest, ist es am besten, Palette aus deinem Setup zu entfernen, da es viel einfacher ist, Filament direkt in deinen Extruder einzuführen. Aus diesem Grund stellt Canvas diesen Fehlercode bereit. Wenn Sie ein einzelnes Material auf mehreren Spulen drucken möchten, steht Ihnen der Multi-Spool-Modus zur Verfügung: http://mm3d.co/p3-multispool
Jonny Yeu -
error code 403? where is that on here?
EliwazMoonitz - Reply