Can't Connect Palette 2 to Canvas Hub

Note: Please make sure you're using the latest Palette 2 plugin and OctoPrint version.

When connecting CANVAS Hub to Palette 2, please check that:

1. Palette 2 is plugged into its power supply and powered on.
2. The USB cable is plugged into Palette 2 and CANVAS Hub.

If you receive a message on the CANVAS Hub website that Palette 2 is not connecting, please try the following steps.

1. Go to the CANVAS Hub page. You can use the serial number URL (XXXX-XX-ch-canvas-hub.local/) or the Hub's IP address into your browser.
2. Go to the Palette 2 tab.
3. Power-cycle Palette 2 by turning it on and off again.
4. Click the 'Connect' button. If it works, you will get a message confirming the connection was made.
5. To test: Use Cut/Clear Output to test if connection is working. You should see/hear the cutter wheel or outgoing drive rotating.

If the steps above didn't work:

1. Unplug and re-plug USB from Palette 2 and the CANVAS Hub before power-cycling and reconnecting Palette 2 from the Palette tab. Try another USB port as well.
2. Click 'Manually Select Port' and see if you have additional port options available.

1. Click the power button on the top-right navigation menu.
2. Click 'Restart OctoPrint,' and allow CANVAS Hub to reboot for 3-4 minutes.
3. Re-try connecting to Palette 2. Go to the Palette tab and click 'Connect.'

There's a rare possibility that the cable provided with CANVAS Hub to connect to Palette 2 may be faulty. If you have other USB to micro-USB cables available, please try swapping the cable for a new one. Please re-try connecting to Palette 2 by going to the Palette tab and clicking 'Connect.'

If you have any additional questions, please send us your OctoPrint log and a message at support@mosaicmfg.com